Plaza Dental Group, Columbia MO

My biggest concern is for the hidden fees. They do X-rays and work not covered by insurance during preventative cleanings without asking because the providers like it this way. They scheduled
me a 6 month cleaning a month earlier than secretly charged me out of a deposit I had put down on a crown. I’ve never had a treatment plan quote match what I’ve paid for myself or my children (with the treatment remaining the same). If something comes where they owe you money for work that wasn’t done but was paid for because they require payment ahead of time getting a check back is almost impossible and they want to credit you account.

Family member went to this place of business and they wanted to do extra work that was not necessary in the moment. He asked multiple times if this would be covered as it was nearing the end of the year and was worried about insurance cap, and they reassured him it would be covered and his insurance was not capped. Fast forward them sending him a bill for it as his insurance was capped.

Be very cautious with going here. They will try to convince you to get work done right before the end of the year when your insurance is about to reset and LIE to your face that you have enough left on your insurance to cover. VERY SHADY PRACTICE

Dr. Godil couldn’t do a filling right after NUMEROUS attempts and Plaza still expects me to pay for it! I hadn’t experienced any discomfort in my mouth prior to having work done by plaza because they told me I had cavities that needed filled. I agreed to have the work done and couldn’t chew or floss on the teeth that had been operated on for MONTHS after. Numerous visits for adjustments later and it still hadn’t gotten any better; until they convinced me that perhaps the problem was the tooth next to it and to let them work on that one! Wouldn’t you know that one hurt! One filling even fell out in the middle of my day while I taught a lesson (I am a recent graduate and just started teaching high school social studies; to show that I am not in a position to make unnecessary dentist appointments I have no time or money for!). After getting them to fill back in the hole in my tooth I never went back! Found a new dentist in Columbia who took a look and fixed each filling on his first try; clearly it wasn’t that complicated! You won’t see many reviews like this one for plaza though because they pay to have them removed (as I’d been told by a former employee WHO QUIT BECAUSE OF HOW OFTEN THEY EXPERIENCED SIMILAR CASES TO MINE). How much will it cost to remove this honest review? Hopefully more than you made playing Dr. Frankenstein on my mouth!

My daughter has been a patient of Dr Gandhis for the last 2 possibly 3years she is now 6…Anyways we had an appointment today just for a routine check up and discovered some cavities that needed to be filled then ended up needing a cap. Dr Gandhi was OUTSTANDING she talked my daughter through the whole process told her everything she was doing even showing her what she was using. She was so patient with her and helped calm her down! She really does great with kids and put my daughter at ease. As a parent it really meant a lot to me to see her taking care of my child with so much genuine care and compassion my daughter appreciated it as well. She was also very informative letting me know what was going on and letting me see the X-rays etc. The dental assistants were also awesome i do not know their names but it was a busy day and everyone was still very positive upbeat and super helpful. Even though we spent a much longer time in office today than anticipated the staff was great.thank you Dr Gandhi as long as she is there we will definitely continue to return to this office she’s a gem!

We absolutely love plaza dental! I been bringing my daughter here and it's so amazing and they are so kind I'm coming back here to get my braces! Thank you Plaza Dental!

I’ve been going to Plaza for years and they have been great! They always seem to be running right on schedule and the staff is so friendly! I’ve even had a couple dental emergencies pop up in the family and they’ve always been able to work is on right away

Edit: removing 3 stars. My family and I have been going to Plaza since 2014 or so and they used to be great. I had a fair bit of expensive dental work completed and had absolutely no complaints until the last year or 2. I don’t know if it’s new management or what but they’ve really gone downhill. You can 100% tell that the primary focus is to take patient money, not provide dental services. I get it. They’re a business. Their job is to make money. They’re also a service provider and my personal preference is to feel like the doctor is there to help me, not get into my wallet. They’ll get the job done. Your teeth cleaned or fixed. No question there. They’ll cancel appointments last minute and reschedule weeks out. You may or may not even see the doctor when being referred to an outside specialist. No need to talk to a patient when you can peek at a X-ray. Just don’t go there expecting a caring environment. It’s money first, patient care 2nd these days. I’m not saying it’s wrong, it’s a business after all, it’s just not what it once was.

2nd edit: I’ve learned that if you call and say you’re a current patient, you go straight to voicemail. You’re told someone will call you back within 24 hours. Reasonable enough. I called 3/2 and left a message. I transferred my care to a new provider that day as soon as called back and learned that you could get through to a real person simply by telling the automated phone system you’re a new patient. I just got my return call today. At least that’s my assumption. I didn’t bother answering. I don’t care if the calls go to different places. It’s simply wrong to force patients to wait a week to return a call when someone is ready and waiting to take on new money, I mean patients.

Today was our first visit with Plaza Dental. They were super welcoming, they explained everything to us so we understood, and they were very personable. We loved Debbie! As much as I hate dental work, I am glad I am having it done there!

Worst expierienice I’ve ever had to subject my children to. Website is inaccurate. Pediatric tab has Ghandi listed as the only dentist for kids but we were seen by Dr Luo who is listed under a different tab of the site. Ghandi is apparently not even affiliated with them and she is a referral dentist for sedated care (which is a service listed on their site so I assumed they offered that in Columbia and not Kansas City) One of the hygienists neglected to use the lead apron on two of my kids. Dr Luo decided my sons tooth needed to come out that very day (initial appointment to establish care). She numbed him and didn’t wait the recommended 10 minutes per ADA before digging in and she traumatized him from the pain she caused due to him not being sufficiently numb. My other son was brought to me while this was all happening instead of taking him to his father and sisters in the waiting room thus subjecting him to that trauma as well. They also have a chalkboard wall for kids to sign “But only if you don’t have any cavities” so that’s nice. They like to make children feel bad about themselves because they have bad teeth? Maybe cancer kids can’t help that chemo caused their teeth to go bad. I hardly see how that’s their fault. Maybe they were born with a congenital lack of enamel. Again, couldn’t be the child’s fault. Not every cavity is caused by a lack of brushing. Let’s not shame children like that. Disgusting place honestly. The only person in the building that was nice enough to recommend was the other hygienist that took my other two kids. And I didn’t catch her name. We will be switching back to our old dentist even though they are out of network. At least they are compassionate towards children.

I have had the best experience with the entire team here. Great compassion, professionalism, and care that I would recommend to anyone. As someone who struggles with dental anxiety, everyone here facilitates such a positive experience for their patients.

Some of the best staff and Docs.
Dr. Francis> always so incredibly nice and professional, ortho ladies make you feel comfortable and in great hands.
Dr. Gandi> the only pediatric dentist we've ever loved so much! All of my kiddos absolutely love her, and the DAs were great. They work so hard to make children and their parents feel comfortable, especially those with disabilities or additional struggles which we witnessed firsthand at our appointments. So thankful to have them!