Plaza Facial Surgery, Kansas City MO

DO NOT GO HERE

I went in to have my wisdom teeth removed. When I arrived, I was forced to wait for literally 45 minutes after my appointment. After I finally got upstairs, the dentist (who I appreciate very much), told me that my issue has been misdiagnosed.

I was referred to an endodontist and was told by both the dentist and the reception desk that I would not be charged for the visit (which is the least they could do considering the ridiculous wait).

Months later, I received a letter saying I owed them for the visit. I assumed this was a mistake and attempted to contact the office and never received a response.

More recently, I got a phone call asking me to pay an outstanding balance. I explained the situation and the person who called me said they'd transfer me to get it fixed. The person they transferred me to didn't pick up and I never got a call back.

Today, they sent me an email saying my account would be sent to collections if I didn't pay it. This is ridiculous.

The dentist was great and I genuinely appreciate his help but the rest of the business is a complete mess.

My surgery went well, but my dealings with the billing department has been poor. My operation was performed in December 2022 and wasn't sent to insurance until September 2023. Plaza Facial Surgery had my address wrong and insinuated that I was avoiding paying by bill as I was supposed to know about the bill from my insurance explanation of benefits. While rectifying the issue and trying to confirm my address, they texted it incorrectly initially, communicated it incorrectly again on the phone after I had corrected them, and then after speaking to billing yet again, I was then told a different wrong address. It seems to me they need to work on their organization and get their ducks in a row.

Edit: I was contacted again and said I was going to be sent to collections for my zero dollar bill. Funny enough when I was on the phone with the billing department I asked to pay my bill online and was told there was no way to do that but in this text I was given a link to pay online. Very unprofessional and disorganized.

Dr. Prstojevixh is a fantastic surgeon and has a great bedside manner. The nursing team is top-notch. I had sedation for two extractions and bone grafting. It was painless and I couldn't even remember actually falling asleep.that hasn't happened with any other surgery I was sedated for. A welcomed change.:)
I have another round of bone grafting coming up and I have complete faith in Plaza Facial Surgery to do a remarkable job, again!

This office is a pleasure to go to. First time there. Wonderful, friendly staff all the way around from booking the appointment to seeing the doctor. I feel very confident about the dentist I am seeing at this practice.

I would recommend this place to anyone. They're truly amazing. I had 3 wisdom teeth pulled, and 1 was impacted. I had very little swelling and no brusing. They do an awesome job at getting you comfortable, expically if you have anxiety. Very nice staff all around. I really enjoyed my nurse she is spactular at her job. My surgeon was awesome as well he made me feel safe. My jaw doesn't feel so tight with teeth anymore. Not 1 thing can I complain about: awesome staff, nurses, and surgeon I thank you guys so much for everything. Thank you, Plaza Facial Surgery! My surgeon was Doctor Daifallah, and my nurse was nurse Jes and Ana. Thank you guys so much. You guys are awesomely amazing, compassionate people. Thank you for taking such great care of me. I'm forever grateful for the experience I was blessed with. The world needs more places like this one! Great people

I had a very good experience at Plaza. The only reason I didn’t rate them a five, is because my teeth aren’t in yet.

The people who work there suck. Very unprofessional. From the secretary to the dentist to the janitor. All bad. GO SOME WHERE ELSE TO GET YOUR TEETH FIXED.

My visit with Dr. Daifallah and his staff was great. Very efficient and answered all my concerns about my visit. I would recommend Plaza Facial Surgery if needed. Thanks for taking good care of me

Excellent experience for our 10 year old teeth extraction. It was on time, quick and easy. Everything was explained well. Highly recommend.

The reason I gave a rating of two stars is because I believe dentist is charging me for surgical extractions when these are simple extractions. I know all the teeth that I have to be removed we're not all surgical. The ones that were surgical, we removed on October 31st. Those were broken teeth pieces of teeth etc. The rest of my teeth are solid but I'm getting dentures so they have to be removed cuz they have spaces and so forth. All I'm saying is that all my teeth were not surgical removals that's why my bill is so high. Thanks for listening. I asked to speak to the doctor and I'll see what happens after that. Thank you again.

I was seen by Dr. Daifallah for a procedure and everyone from the front office to the assistants were very kind and professional. Dr. Daifallah was amazing. I would highly recommend this practice to anyone!

The most passionate surgeon with his awesome team! We appreciate Dr. Daifallah and his team!

Great staff to work with! Very good communications prior to appointment. Dr Daifallah is the best!

So friendly and helpful.
A very good experience with Dr flack and all the girls that helped me.
I would recommend to family and friends.

I got my wisdom teeth removed here and it was such a pleasant experience! (as much as getting wisdom teeth removed can be lol) The front desk staff were polite and easy to work with, and Dr. Kim was quite literally the nicest doctor I’ve ever met. Highly recommend!