Puppingham Palace, Wildwood MO

I have called and emailed using their contact form for two weeks now and have gotten no reply. When I call, the phone just rings. I'm not entirely sure anyone actually works there.

EDIT: : It has been over a year and I decided to re-write this review. I am not entirely sure if they got new staff, but the phone calls/ voicemails have been getting answered much quicker than before. In addition, I have been using their grooming services for all four of my dogs and I could not be happier. The prices are amazing as is the groomer, she's positively great. I have never had a bad experience with her. I go a couple of times a year.

Very deceptive pricing. Our bill was 3x higher than what we were told when booking. There were multiple other surcharges and fees that we did not anticipate including a fee to let our dogs play with a toy? Girl at desk was argumentative and said we should have read their Facebook page for terms and conditions. Dogs came home very smelly and had lost a lot of weight. We won’t ever go back. Sad because we have taken our dogs here for years and never had issues before. Not sure if there are new owners or what but we’ll just go somewhere else.

We love Puppingham Palace and have only the best experiences with them over the last few years. We use them for both daycare and boarding and our dog loves it there! The staff really cares about each dog and it shows in how well they take care of our pets. We love the option of watching our pup play on camera too. Would highly recommend to anyone!

We absolutely love Puppingham! We've been bringing our dogs there ever since we moved back to Wildwood in 2017.

I am both a pet caretaker and the owner of a business in West County. On Friday, I received a request to retrieve a dog from Puppingham Palace on Saturday. The owners had gone on a trip and had boarded their dog at Puppingham Palace, but they wanted her back before their return. I have walked this dog and picked her up from a different daycare facility a handful of times. I encounter a wide variety of dogs in my side job, but I pride myself on being familiar with the ones I have taken care of before. So, when I brought a dog home and completed the requested tasks as the owners had asked, I wrapped up my visit and left, never thinking I took home the wrong dog. However, this morning (Sunday), I received a message from the owner, revealing that I had been given the wrong dog. I was absolutely shocked and dismayed by this turn of events. As the person entrusted with bringing their dog home, I felt an immense sense of distress in this situation. However, I must defend myself by saying that I didn't anticipate the need to thoroughly inspect a dog from head to toe or rely on the staff to repeatedly verify that I wasn't given the wrong dog. Although the two dogs looked remarkably similar, I firmly believe that is not an excuse. I always assumed there would be a foolproof system in place to prevent such errors from occurring! While I understand that mistakes can happen, I genuinely feel that this could have had disastrous consequences. Who knows if the dog I took home required specific medication at certain times? Or if the dog had allergies to substances it might have been exposed to? Furthermore, this family has a pool accessible to the dog. What if the dog accidentally fell in and couldn't find a way out, leading to a tragic incident? This poor dog was left in an unfamiliar house for an extended period of time, not knowing where she was. This truly shatters my heart. Based on the reviews I've read here and on various other websites, it is evident that this business does not prioritize the well-being of dogs. Reviews have mentioned instances where the owner/owners have stated that dogs are merely property, admitted to not knowing the whereabouts of certain dogs, and shared other highly negative and alarming experiences. It is clear that there is a total absence of any system to guarantee that the correct dog is sent home, which is blatantly evident from how swiftly they brought out the wrong dog. I genuinely hope that the owner assumes full responsibility for this situation since it is their responsibility to establish a proper system. Animals are beloved members of our families and should never be treated as mere "property. " It is crucial to take their well-being seriously.

We've thoroughly enjoyed our experience with Puppingham Palace! Whether our pups are just visiting for a day of play, or they get to have a few sleepovers away, they always LOVE it there, and get so excited just pulling in the parking lot. The staff is incredibly thoughtful, caring, and kind to our 4-legged family members. We're grateful to have such a wonderful business close to home!

You folks take the best care of my aging trio of Pom pups (one is blind, one has major medical issues, and the third has one eye) …Plus, I can always count on PP to show my rambunctious grand pups (big Doodle and Belgian Shepherd) a great time in daycare when they come visit. I would trust no one else in the area! THANK YOU!

If I could give Puppingham Palace 10 stars I would! This staff saved my dogs life in the middle of the night. Esther, on the night shift, noticed he was acting different, took his temp and texted the manager, Kaylin at 12: 30am. We were out of town so Kaylin and Brenna went and picked him up and took him to VSS at 2: 00 in the morning and stayed with him until 4: 00 am when the doctor could see him. They stayed in contact with me the entire time sending pics and updates. He ended up needing emergency surgery. If they had not acted so quickly and proactively he would not have survived. They followed up for several days after asking how he was doing. The staff treats you like family, knows your pet and is truly a one of a kind business. Kaylin and Brenna are both awesome managers and would do anything for the pups there. I always have peace of mind when leaving my dogs with them.

We, and Iceman, really appreciate his getting to work at Puppingham. He thoroughly enjoys going to ‘school’ to work. He teaches the other dogs! We couldn’t be prouder of him - who knew he would make assistant manager at such a young age!

We have had nothing but great experiences bringing our pups to Puppingham Palace. We take our crazy lab puppy and older lazy lab for day care and boarding. The staff always remember our pups and they add a personal touch which makes us feel comfortable leaving.

Amazing staff and facilities. I appreciate the staff and am so grateful for the care given to our pup.

Puppingham employees truly care about your pets! Everyone is very responsive and willing to help. They all love on your dogs as if they were their own!

The staff is great! They are Kind and cordial, we trust our beloved dog to them!
Very pleased when we board her also!