QuikTrip, Florissant MO

This location went ABOVE AND BEYOND. My dog got out this morning & the employees saw him running without a leash. They quickly reacted and grabbed him, took him to the back and called me to let me know they had him. They were so sweet and nice, and got my baby back home! This little act of kindness is more of what the world needs & we are so grateful for the staff there this morning!

OMG wow that I am writing this, but yesterday's visit was unbelievable because of the rude customer service 1st this young lady who had no idea what I was talking about when it came to the lottery machine. I tried to explain that it has a scanner that she's using the register to scan the coupon for the app. A man came to help me out and I asked him to use the machine for the draws and I was buying 2 Power ball and 2 mega million and I have a coupon. I get home and I have 2 mega and the free lotto draws from my previous winners. I have never had any problems with this location or any other until the visit yesterday. So I am going to get my power ball tickets today and I have coupon for my draws. This is a gas station LOTTERY is a HUGE part of the JOB and customer service is very important. I did buy gas as well but I don't go just for gas and I always go for the atmosphere and the clean environment and friendly people

I know there’s reviews mentioning the closed kitchen but I appreciate that they just entirely close the kitchen when they are short-staffed versus having terrible customer service and making people wait 30 mins for a grilled cheese like other local QT locations (*cough* 2105 Hwy 67 *cough*). Plus the two girls that work there during the day when I usually go in always bust their butts checking people out quickly. Only reason I didn’t give them 5 stars is the sometimes sketchy location…which they can’t help, but I don’t always feel safe there.

Nothing is ever in stock the kitchen is always closed. Yet they look at you funny when you ask why there’s no food on the shelves and the kitchen is closed. I am 100% done with this location.

Usually a good store no problems until they hired some terrible staff. Went in to get a drink and put some gas on a pump. Handed the teller a 10 and two 5 dollar Bill's. My drink was only 4.68 and that means he should have put the remaining on the pump about 15 dollars worth and come to my surprise the pump stopped a 5 and some change.went back into the store and the teller denied everyone ever giving him the 10 saying it wasnt in the drawer but he didnt even check the drawer and decided me of my remaining gas I paid for he must have pocketed my 10 and told the manager I never gave it to him. Very disappointed how things happen.

When I say the service I received was so lack luster it cut me to my core? Glad this isn't my usual QT!

QT Kitchen review - Had planned to order on the app and have on lot pick up because of virus precautions in place, but the coupon would not transfer over to the app. I had to go inside and asked what I needed to do for the coupon to work and was told it wasn't working for some reason. No big deal. Placed the order inside and was going to wait for it to be brought to the vehicle, but decided that I wanted the ice cream I ordered while I had to wait for pizza. I went back in and told the guy working the kitchen what I was asking for him to do. He stopped working on the pizza and did the ice cream.

I ordered the "cone in a cup" because you get a full cup of ice cream and then a filled cone on top of it. It's almost twice the price, so it's not just a cone flipped into a cup, but this store seemed to think that I wanted to spend 30¢ more to pay for the convenience of a dinky plastic cup! Not on my watch.

I told the kid working the kitchen that it needed to be full cups and he argued with me that I was paying for the cup! Paying for the cup? !? I turned into a Susan (my least favorite person in the world) and went to talk to the manager.

The manager told me that the cup costs them money and I told him (with my reasoning from above) that wasn't going to fly. He told the kid to make them again and fill the cups up. I stood there waiting. And waiting. And I finally decided that they could bring it all to me out on the lot because there were more and more people coming in the store.

The whole reason we stopped here at QT was to get the food we wanted without having to be around people. I know nothing about where they have been or what they may be exposed to or carrying. I don't need exposure to people who could be carrying a virus my body isn't equipped to fight off.

Thanks for taking advantage of people trying to keep social distancing. NOT.

It’s really weird to lie about an air pump on the phone and cause someone to be twenty minutes late to work because they drove ten minutes out of their way to begin with to find a functional air pump. Three QTs that didn’t have functional air pumps, and one Mobil that didn’t have one working either. If you don’t know that it works, please ask someone. I have never written a review but I am now because this caused me to be late. I could’ve went somewhere else if they had JUST told me it wasn’t working, instead I had to sit in my car and call other places on if theirs worked or not. Luckily the next place didn’t lie!