Rent-A-Center, Florissant MO

Terrible customer service I attempted a rental agreement online even made a payment was told someone from the store would contact me that never happened I called the store and was told the item was at a different store they would call me back with the logistics that never happened I only got a call back after I called corporate you guys probably need a new manager

Very disappointed. I had an 11: 30 appointment, first for the blood drive, I showed up early, and through the window I could see it was all set up, but no one was there. I waited until 11: 50, then started calling only to find out it had been cancelled, but no one thought to call donors who had booked appointments. I drove a half hour to then waste ANOTHER hour.
Not a good day for the Red Cross, who is otherwise a rockstar in how well they perform their critical mission.

I ordered a sectional from this location several months. Was advised that it would take four to six weeks to deliver the merchandise. It ended up being six months. I never got a call to let me know the couch came in. But I received a email and a text stating that I had bill. I called the office to find what this noticed pertained too. Only to be told I had sections with them. I had to inform the young man that I never received the merchandise and could not remember what is was for? After visiting the store to take a look at the couch. They had the furniture set out. When I requested new merchandise? Against I called Johnathan back the same Saturday 7/17/21 and advised I would still take the sectional. He scheduled me for this Friday at 3.00pm. I received a call today around 2.30 while the guy was standing on my porch stating that he was there to deliver the couch. I advised the young man I wasn’t expecting the delivery and was on my home. It may take me 30 minutes. The driver said they would wait (which I did not believe or expect). But since he said out his mouth ok ty. Of course that was not true. They left. I called the store asked if they could deliver the furniture still. T
Another guy said it should not be a problem since they still have the merchandise on the truck, but he needed to check with the driver and call me back. He also said that the they only had three stops. They came to my place as mine was the greatest distance. I live on Frost that’s.about-15 minutes. I really liked the sectional and was looking forward to having it in my new home. I even asked if I had a way to pick it. Perhaps I could do that. Although that was a option…. My husband was right I should not have to pick up furniture. And it seems like once I said that. They made sure they would not attempt to do what was right. Where is the customer service? There was no apology from the person who answered the phone. Advised that I don’t want the couch because if that’s how you do service, I don’t need to pay my money to people who have such little regard for the customers. Especially waiting six months and never call.

I would give this place and it's workers no stars at all. The women hangs up the phone on you and claims they couldn't hear you. The lying men take your money, tells you what day your delivery is and then call you an hour before delivery to tell you your verification didn't go through. They do not tell you anything about you having to go through verification until they deny you, I'd pick another location for sure.

Workers their are very friendly and pleasant.
The workers are always concerned about your problems and will fix it without any trouble.
Rent a center on North Lindbergh is the best location. I had the most pleasant experience with the workers there.
If I needed anything else for any convenience to me, I would be glad to go back.
For anyone that need any furniture and can't afford it and want a place to get furniture now and pay on it. I would recommend rent a center; especially at the rent a center at the North Lindbergh location.

My mother rented a couple of items from them and each time was treated as if she was going to flee the country before paying them off. She never stretched her payments out very long and they always seemed to give her a hard time when making payments. Her recent purchase was a refrigerator, which the delivery people acted as if they were too lazy to bring it in the house and scratched it. I recommend you to save your money and pay cash or at least avoid this location at all costs. They are extremely rude and unprofessional. I’m so glad we’ll no longer be using them anymore. Absolute TRASH!

I would never buy here I just stopped in to use the restroom and I was told no restroom privileges unless I buy a second hand smokers corduroy fabric couch.

Paris very knowledgeable and helpful. If you need anything. Do yourself a favor & avoid headache.just ask for him!

The staff is great. They are very helpful and make sure you are satisfied with every purchase. Thanks RAC

Very disrespectful, horrible customer service. Never return your phone calls or pick up the phone. Definitely will not be going back to this location