Renters Warehouse, Kansas City MO

UPDATE: 11/17/2023

Renter's Warehouse sent numerous emails to us regarding a leak in our property basement, even though we had communicated in writing to the company to please CALL for urgent issues. Although the tenant had renter's insurance, we were told by Renter's Warehouse to pay for a tenant's overnight HOTEL stay.

We agreed to do so.

Later on, we were informed that Renter's Warehouse was mistaken. That the tenant had Renter's insurance for this and should contact their insurance company. So we had to fork up yet more additional money for Renter's Warehouse's mistakes.

Original Post:
Renter's Warehouse Kansas City is a complete and utter disaster of a property management company. We entrusted them with the critical task of finding tenants, managing our properties, and ensuring timely rent payments, but they have failed at every turn.

Their inability to properly screen tenants has resulted in significant financial losses and they have have a habit of findings tenants who have a history of evictions being placed in your properties. This is a clear indication that they are not taking their job seriously, and are putting our property and financial well-being at risk.

Additionally, the fact that Renter's Warehouse failed to ensure that tenants transferred their utilities is completely unacceptable. As a landlord, we were burdened with unexpected expenses due to their negligence.

The fact that Renter's Warehouse has also been consistently late in delivering tenant payments is further proof of their incompetence. They repeatedly failed to transfer timely payments so that we could pay our own bills. Renter's Warehouse's failure to deliver payments on time is unacceptable and demonstrates a complete disregard to the needs of their clients.

Their lack of communication and customer service only adds to the frustration. It is clear that Renter's Warehouse is not equipped to handle the needs of their clients, and their website is a confusing mess that only adds to the frustration.

In conclusion, we strongly advise anyone looking to rent or manage their property to steer clear of Renter's Warehouse Kansas City. They have proven themselves to be unreliable, incompetent, and a complete nightmare to deal with. Do not entrust your property and financial well-being to this company.

You can just say Michael Smith was the best agent I’ve ever worked with. I’m still a beginner with the leasing process, He was Patient with my lack of knowledge, answered all my questions and made the move in process so easy. Even His Co Workers was Ready to go one I JUST MISSED Michael one of his colleagues Stepped Right in Assuring My process was still rolling and the next time I spoke with Michael WE WERE ON TO THE NEXT I’d highly recommend everyone to work with Michael on Renting with Renters Warehouse. Their Team work Made my Dream Come to Works

I have no complaints! Michael Smith was so helpful with getting me in a home for me and my child. I highly recommend anybody else that needs a place to reach out to him. He makes the whole process very straightforward and is able to answer any questions I have along the way expeditiously. Thank you Michael!

If you are looking for a house i would go through them. Michael Smith was every helpful of getting us the house we are renting now and he'll work with you and is every understanding all around would go through them again

I worked with Michael Smith for getting a tenant placed. He was very responsive, answered all my questions, and made the process pain free. They give very detailed reports of prospective tenants and their leases are thorough. Highly recommend

Michael Smith was a pleasure to work with! He was easy to reach and is an excellent communicator. Highly recommend!

I’m relocating from Wisconsin to Missouri and my agent Michael Smith made obtaining my new home a breeze. He was very helpful, knowledgeable, and efficient.

I just started working with Renters Warehouse after a horrible experience with my previous management company. Michael and James have been super helpful about dealing with a difficult transition and getting things up and going again. I appreciate their help and responsiveness. It is essential as an out of town landlord to have a good property management team and I am confident that I have found that in Renters Warehouse.

Michael Smith was a great agent to work with and helped my family find the perfect home. The maintenance is very responsive. I highly recommend working with Michael Smith and Renters Warehouse.

So many issues. I spend way too much time out of my day dealing with this company who never seem to have an answer. Constantly having issues that never get resolved. Getting ahold of someone is almost impossible and I never get called back. Fridge has been out 5 days (and counting) and still haven’t heard anything even though we reach out daily.

Take heed do not rent for this company. My grandkids and their mother has been living in the house that is managed by them. They went months without a working toilet. And weeks Without a working AC.
In months without a working oven. They are simply horrible, and then they evicted them without giving them any kind of notice. I know this because I have worked for the courts in the department. That does the eviction and. So whatever you do. Cause they are only concerned about collecting rent. Plus they had rats.
And a break in and their house that they rented.

Michael Smith was my agent How do I rate my experience? In a word, Outstanding. Professional, responsive, and good to work with. And he secured a tenant in the first week. Michael was there for move in and all went well.

It has been an easy process to move in from the start of our interaction with Micheal Smith. Every time I reach out about the property he’s responding back in a timely matter. We don’t have direct contact with our landlord and he make sure to pass messages along and get any info we need. Just have been a big help from the beginning. We have been at our property for two years now and I wouldn’t want to rent from anyone else.

Renters Warehouse has the potential to grow if all its agents work like my agent, Michael Smith (Kansas City, MO). In one week, he could list and get a lease signed). I can't speak much, but he is a great asset compared to the agent he replaced. My problem is how they handle service requests. I hope that's not a culture and only a rogue agent has this habit of ringing the quote. I don't think it's fair that the agent brings you a contractor who is supposed to bid for the work and then sends the quote to the agent to hand it to you. Instead, the agent changes the quotes to add extra dollars, so if you accept and pay, then the agent gets their cuts and then sends the remainder to the contractor; in some situations, also hire someone to complete the work, which means you will be quote for premium labor and end up having someone who is making 20% of the total amount completing the job, I guess you know what that will look like at the end. It is a very misleading and not ethical way of doing business. That is why I am taking one star from the 5. Michael is more than a five-star agent

I want to compliment Michael Smith for his help in renting a new place. He was patient and informative throughout the whole experience and I could tell that he cared about my well being. It was a good experience.

Michael smith’s willingness to go above and beyond to help me out during a hard transition really stood out.his problem solving and understanding solved a situation which felt overwhelming at an already overwhelming time.really grateful.

I recently sold my house and was looking for a nice place for my family and I to relocate. I was so fortunate to have had the opportunity to work with Michael Smith, he was so helpful and pleasant to work with. He helped me find the perfect place for my family and I, and made sure to accomadate our every need. Michael made the rental process so easy and stress-free. I would highly recommend contacting Michael Smith to help you with your next rental experience.

This is the worst place to rent from. We have had nothing but problems. Sam Golden lied to us saying there was no issues in the home and things like the cracks on the floor would be fixed when we moved in but, once she got her check we never heard from her or anyone else again. It has been 5 weeks since we have had A/C. We had a cool home for 2 days and nothing after that. 2 of the weeks were during a heat warning when the home reached 85-90 degrees. They have sent someone out 4 times and each time he cannot fix it due to the process of approval. I have pets and had no choice but to go buy a window unit with my own money just so we can somewhat live in the home. I have called and spoken to someone almost everyday and still nothing has been done to fix this and we have not been compensated in any way! This home has had nothing but issues and the company has done nothing to help. If it was going to take WEEKS to get simple things fixed I would have never signed the lease.

This is not the only issue or problem we’ve had with the home and renters wearhouse either. DO NOT RENT FROM THEM!

Michael is a inspiration to me in my life, He's my superhero, And inspires me to be a better man every time I deal with him,