Running Horse Ranch & Home, Platte City MO

Since I can't respond to the comments from the first review - YOU get another bad review. YEAH!
WOW! I have no idea which customer you thought you were responding to but it wasn't me. First of all, I DID NOT cuss at anyone. I do talk loud and I am proud of it. I did not scream at anyone. Your cashier puffed out his chest and said no - like he was proud to turn me down. When the person followed me outside - I was at my car and further away than normal and I said "you are wrong". And the man threw up his hands at me, and I stated that I have bought those same items from here tax exempt. By this time I was in my car and it was running - of course, I had to talk louder for him to hear me.
AND AS for the tax exempt items I try to buy in your store - yes you are wrong. With my tax exempt status, I can buy anything for my business except cigerettes and alcohol. There are other tax exempt status, like agriculture, schools and churches that have different limitations, but my business does not fall into those categories. Let me put it this way, out of all the stores I buy from, your store is the only one that chooses to restrict items. You better call Tractor Supply, Walmart, Packs, UPCO, Petsmart, Petco, Orschlens, Farm and Family Home, Ace Hardware, and everyone else to tell them they are are doing it incorrectly, since you think you are the only person doing it right. Might want to give the State of Missouri a call too and they can tell you as well, not the IRS, that your cashier was so sure that is who he'd get in trouble with.
But since I get a disagreement about purchasing items with tax exempt staus EVERY TIME I am in your store, I jus come and buy the stuff I need without asking for tax exemption. It is easier and I don't have to try to explain the difference. I just file the tax paid with the state and I get it back. It is a pain to do so, but you are the cause of it. They get those reciepts so I had none to bring them to prove to you that someone in your store had honored the tax exempt status. And yes I have shopped there since two years. It has probably been two years since you honored the tax exempt status. This past spring summer and fall, I have bought several items like flowers, vegetable plants, mulch, shavings, rabbits food, and more, but I am done with your store. And your employees are rude - everytime I go in - they act like they can't be bothered, or walk right by never asking if you need anything, don't have time to help load items in a vehicle, roll their eyes, etc. LOOK AT THE REVIEWS. When I expect that rude behavior, everytime I enter the store, my guard is up. It really sucks.
I will say there was one nice person in there once, but I only encountered her that one time.
You have fabricated a lot in you response to me. Probably just to make me look bad and you look "perfect".
Apparently, more time is spent trying to defend the store employees and actions than true customer service.
And this store needs a wake up call - the store has lots of bad reviews here through Google and through Yelp and other venues.
Like the lady you wouldn't give her money back for the unopened dog food - again all of those stores mentioned above will take it back.opened as well. They don't necessarily put it back on the shelf - they take the loss - you could have donated the food to a dog shelter.
Shame you keep loosing customers, because of old and outdated policies. The responses to the bad reviews are always some long drawed out response to make the customer the bad guy. That states a lot about the owner. The statement used a lot is similar to "whatever is going on in your life. " Again blaming the customer not the staff.
Good Luck to you - but I will never be back - and of course - you do not care. I will continue go to all of the stores I mentioned previously- They are great with super nice employees, great products and commintment to customer service.
No need to respond to this - It will just make me laugh harder!

Rude and Rude. Shopped occasionally and EVERYTIME someone is rude. I will drive further to get what I need.

Shop owner Rick was very helpful, insightful and friendly. My wrist wasn’t in the best condition and he helped with loading feed into my car. Great local store!

I stop in after work to get my chicken feed. I'm always greeted when I come in. I rarely need assistance from the staff because, I've been there enough that I know where I need to go. The store is well stocked. However, when I do need help, they are always ready to answer questions and help me out. And, unlike people in other reviews, I actually enjoy the staff chatting with me when I come in. Thank you!

They have some cool stuff for gifts and a good selection for apparel for working outside in winter.
. 7/24/23 after 5 pm
The older gentleman employee was not too happy to help me find an item.
The lady cashier is always nice.

Family owned, good local knowledge. I needed something that we did not find, but 5 minutes after I left, they called me because they found some in another place. Helped me out tremendously. Uncommon curtesy for this era.

It's Cool having a little store like this in town, they have just about anything & everything! They are a little pricey though.

Tired of the older gentleman behind a desk on your Left when walking though the front door. Years of Evil stairs straight at me every time he's there and looking at me. Last time I was there I asked him directly if they carried a simple plumbing part. Nothing but silence followed by his Evil glare shaking head back and forth. Doing my business in Smithville now. Happy trails sad sack.

I guess it isn't appropriate to go down all aisles of the store. Sounded that way from probably the loss prevention employee or some supervisor that has no clue. If I know exactly what I want for cheap, I would just order it off of Amazon. The guy behind the counter sounded nice, though.

Went to get a pair of boots I saw for three days on the wall it said 109.99 when i went to the register it was 160 why have them priced something else and expect someone to pay more then what priced

Person I assume is the owner seems put out borderline rude every time I went into the store, I will not be going back.

More of a gift store or general merchandise store than a "feed store" they have feed, 2 aisles of it, with very little of what most ranchers and farmers need to keep their operations running.

I have shopped in this store for years.
NOT ANY MORE
went in with grandkids an from the minute I was getting out of car was watched. Then inside of store was watched to hole time like i was going to steal or the kids would or tear up store.
So we will not be back again will miss the store.

It was my first time inside this store and I liked it. They also had what I needed for farm equipment in stock.