Rush Truck Centers - St. Louis

I normally don't even post reviews but this is one of the worst trucking repair shops I've ever been to in my life. Had my truck for over a month. Making up fake repairs for profit. Lying to customers etc. If could give no stars I truly would. BEWARE OF THIS PLACE!

One of the worst parts department. They won't do anything if you don't have a vin #. Even if you bring a part and say this is what I need still they won't even attempt to try to help without the vin. The company should get kids and pay then $6.50 an hour this unknowledgable un-usefull non labor is a shame.

Always have the part were looking for that another place don't have in and out within 15 minutes

This is definitely not the place if you're an owner operator. I went in with a leveling valve leak. It was obvious, you can hear it leaking there. The mechanic comes to get the truck, sticks his hand under the leveling valve and says yes, your leveling valve is toast. That cost me $300 diagnostics. By the time I left the shop it cost me $814. And that was only the leveling valve. It will be a cold day in hell before I go back

As a International owner it's been a great nightmare to get parts ordered properly from this dealership. I paid for expedited shipping and they completely forgot to order the part.

Rush dealerships are the worst! You not get anyone to answer the phones and if you do the person on the other end is clueless!

I bought my first truck on the 7th of April and took it to them to inspect it. Even though it took two weeks for a part to come in I was always treated with respect and kept up to date on what the delay was. Derek is an employee who took matters into his own hands and got that part for me. I have to give a strong shout out to the VERY hard working Matt Summers. He works the front dest and to use the word multi task to describe what he does is an understatement. I told him as I waited for my key there is NO way I could do what he does. I say to all to have mercy on the guy because sometimes he has to work alone, answer phones, go to the rear and check on packages PLUS deal with people face to face. All alone (or so he was when I was there this morning). Keep up the good work guys and because of those two (and the tall guy who works Saturdays whose name I cant recall but helped me out and even gave me estimates when I first went in right at closing on a Saturday) and the black guy whose name escapes me at the moment but his name starts with a G and he wears glasses. Took make a long story short because of their professionalism I will be back and I recommend to all to try Rush Truck centers for their truck repairs in the Saint Louis area.

Great service, nice people. Every issue I've had with regards to finding specific parts has been met with full attention and patience. Go here if you need anything international.

After buying an International we were very excited and hoped it would be a good brand for our fleet but after this experience we are considering switching to Freightliner. We bought quite a few parts here and they gave us one that was wrong. When I tried to return it I was told I needed to have the original credit card otherwise I would have to wait 2 weeks for a check from Texas. So I left and went back another time with the credit card that was used for the original purchase. They said my card was declined for a return, not a purchase! Even when there are plenty of funds available. I called my bank and they did not see any activity on the card. So I left again to come back a third time when the manager who I originally spoke to would be there. He was out for the day at 2: 15 on a Friday of course and the card was “declined” for my return again. My bank tells me there is no activity on the card meaning that the return is not going thru on their end but this is still my problem. I finally gave up and they are supposedly sending a check that will get to me whenever they feel like it. As a small business owner this whole experience has been completely unsatisfactory. I am obviously not a personal friend of the guys at the counter so this is a real review.

Matt Summers is the "go to" parts guy! Never any problem here like I have had picking up parts at nearby places. I will say that I miss the popcorn machine!

People are lazy. Their service is horrible. Long wait hours, for 7 hours they did not do anything. Horrible service

The warranty work was done properly. Still had same issue as before. Could not get the shop to properly address the problem. Broke brown the next day. Another vendor fixed the truck.

Matt summers at the front counter is helpful and friendly and it's always a pleasure doing business with this company

Matt Summers loves his mommy and gives great service. But seriously the service is pretty steller.

I needed some R34a refrigerant and Matt Summers made the process very easy and was very professional and provided excellent service!

Always great service when dealing with Matt summers, hands down one of the best parts salesman in the industry, always super helpful and polite

Just wanted to give a special thanks to Matt and all the guys in the front parts counter they are great get me in and out love this place

Matt Summers in parts is very prompt and professional. I can count him to get my correct parts the first time! So I can get my trucks back on road faster.

Matt in parts service is the best thing about this place. Hopefully they are giving him his due over there