Sakelaris Ford Lincoln of Rolla, Inc.

Service department is a nightmare and I never leave reviews. Hutcheson Ford is the way to go. This place just lies and says whatever they want to try and get you to pay more and more. Don’t take a vehicle here for even an oil change.

My dad took his F250 to get the AC repaired. It worked for 3 days. When he took it back today, they charged him to fix what they said they’d already fixed. When you’re having a record heat wave, it’s not so great for the dealership to drop the ball on AC repairs!

Poor service. They are running off their good technicians. Sad to see the retention rate at this place.

My wife and I arrived at sakelaris ford rolla with a trade-in, and $50 down payment; Our salesman Ben Tinker worked from Nine on a Monday morning till seven at night (after close). He was very dedicated in getting us a better car by the end of the day. After we left the lot with the car, a while later I felt the passenger wheel bearing going bad in my feet, so I mentioned it to Ben over text message. He responded with in an hour saying to bring it up to the shop. The shop needed an extra day for repairs, so the gm Morgan Alfred allowed us a loner while it was in the shop. This dealership treats us like family, We Will be buying our next car from this dealership.

We have purchased two vehicles from this dealer and all was going great. Fast forward to July 2023 when this dealer decided they could not sell a vehicle at the MSRP sticker price and wanted an extra $2 grand for a new vehicle.don't buy from Al and his crew. They know Ford doesn't want this to happen, yet they are doing it anyway.

Do not recommend

Our sales rep was awesome. He was very helpful and personable. It was the sales manager Al that cost them the sale. He yelled at our sales rep for asking a question. We could hear him verbally assaulting our rep all the way across the sales floor. When the sales manager spoke with us he was condescending and rude. And he reprimanded our rep because he did not close the sale while we were there in the morning (we left to eat lunch and discuss the truck we just drove). This is just a brief summary because I could write an article about the manager’s inappropriate and unethical behavior. We went down the road to another Ford dealer and purchased a slightly older model of the exact same truck we had planned to purchase there and had a good experience. If you are in the market for a Ford, do yourself a favor and drive to a different dealer.

The people at this dealership are shady and unprofessional. They lie to their customers. 10 out of 10 would NOT recommend purchasing a car through them. Go to Ed Morse in St. Robert's instead.

I went in wanting a four door truck and they offered everything but that. They were trying to sell me vehicles I didn't want. I told the salesman that i wanted to go somewhere else and see what they had and he acted very immature about it. I went to different dealer and i got what i wanted. I would highly recommend finding somewhere else to go!

Hit a raccoon on the middle of a road trip and they helped fix the fog light of my Ford fusion which had come loose. Didn’t even charge me and very friendly service staff. Thanks guys

I took my car in to get it repaired. While I was there I noticed the most beautiful Ford Fiesta on the lot and bought it. The sales crew was top-notch I got an amazing deal and it did not take all day! I could not be more happy with the service the car or the value. Also the car they fixed runs like a dream. For as long as I live in Rolla I will go to them for all my car needs and suggest everyone else does the same.

The guys we're great and went to great lengths to be sure my purchase went smoothly and worry free. Could not ask for better folks to deal with. Thanks to Jerry and Al. I would highly recommend them on your next vehicle purchase. If there were 10 stars I would give it. KC

If I could put less than a one star review I would. This is the worst shop I've ever had to deal with. They broke parts inside my moms car putting a transmission in and want to charge her for them. She got her car back after it was put in and drove 10 miles and had to take it back. They had it over a week this time. Charging her more money and both issues are not fixed. The service manager sent me me photos of him carelessly driving my mom's care on the interstate to prove that they was indeed driving her car. As I explained to this manager we want to have a sense of security that our parents are driving a safe vehicle around. After all these mistakes and someone not going back and checking over people's work I will be taking it somewhere before my mom drives it to make sure no other damage is done.

Last year I went to sakelaris looking for a new to me ride. Last year I was able to purchase a 2016 hyundai sonata. Fast forward to this year I wrecked and totaled said car thanks to a deer. The sonatas safety features prevented me from getting seriously hurt! And just now today I walked out of sakelaris again able to purchase a 2014 Chevrolet Tahoe. Thanks to Jon Reed, AL, Glen, and harle for a very pleasurable shopping experience. Your kindness means the world to me and my family. It really means alot when your greeted at the front door by the manager saying sorry for what happened. We will always be repeat customers to Sakelaris Ford Lincoln of Rolla mo

Pamela Anderson was so great! I called her with multiple questions and confusion (on my part lol) and she went out of her way to help me after answering my questions. It was seriously the best experience. She was so sweet and patient with me. Appreciate that so much!

We were looking to trade our Truck, Found a truck we really liked, Harley and the staff were outstanding in completing job in a very short time, We buy all our future vehicles here, There will be no need to shop around, Fair prices will to work with you and very quickly getting the job down. Great job to all the staff, Jim and Crystal.

Absolutely incredible staff, saved my family from an incredible hardship of old car loans and lemon vehicles. Puts the customers first regardless of value in exchange for great business relationships. I only do business at Sakalaris now. Thank you Mr. Terry and Mr. Morgan!

PAMELA ANDERSON is a 10 STAR Employee!
The behind the scenes Title Clerk went ABOVE and BEYOND to assist me with a vehicle title situation. Understanding, responsive, amazing follow up and a fast resolution to a sticky situation. I know the salesmen get the glory but this amazing lady is the true superstar. Thank you Pam for your commitment to excellent customer service!

We have been customers of this business for several years (even through the change of ownership). Over the past 2 years, I have noticed a steep decline in customer service and appreciation. Today's visit was the breaking point. We had a 1: 00 appointment for "the works". We returned at 2: 30 to find that they had not even started the service and had lost the paperwork. They assured us that the vehicle would be immediately taken in. At approximately 4: 00 they called and stated that all the lug nuts needed to be replaced because they were damaged. They put 4 new tires on the vehicle just a couple months earlier, so I assume they damaged the lug nuts themselves.

Needless to say, I no longer give them a favorable review. I would give the 0 stars if I could. I recommend going to another Ford dealership