Sherwin-Williams Commercial Paint Store, St. Louis MO

I opened my salon on June first, so the weeks before my doors opened we were painting every surface. We were just going to home depot because it was easy for us, but when it came down to doing the floors I wasn't getting consistent advice. I was told by a friend to go to sherwin williams because they are the experts. I really wished I would have gone sooner. I was set up with a water based concrete stain and a wet look sealer. We also went back for other paint to do the doors and our wooden salon stations.
Every visit I was treated with respect by someone who was friendly and very knowledgeable. I definitely felt that my service was very good, but here's where that good service turned into exceptional service.
I started noticing that my floors were not holding up to the high traffic of the salon. I started getting paint chips coming up. I called the store and they said they had two options that would be stronger. So they set aside a gallon for me to try in an inconspicuous area. The result was just what I needed. On the weekend after Thanksgiving I closed my salon to do 1/2 of the floors (I will be doing the other 1/2 after Christmas) When I went in to grab the additional gallons of this new water-based urethane I was talking to the manager (did not know he was the manager at the time) I was telling him how I loved the look of the paint but was disappointed in how it held up. He agreed and comped the remaining gallons i needed for the job, I was shocked and did not expect that, I just wanted them to know. The floors are breathtakingly beautiful with this new top coat and i tried to test them by sliding furniture on them and they seem to be holding up well! Sherwin williams stands by their products and goes the extra mile for their customers. Later in the week he stopped by to make sure I was happy and to see the floor. I have told so many people about their customer service and from this point forward will only be getting my paint from a sherwin williams store.

Terrific service! I felt very confident with my selections based on the expert help I received.