Slumberland Furniture, Columbia MO

April 24th, 2023 Jerry McCormick from Slumberland called and said they plan on making this right. That was a lie. Its now Sept. 11,2023. He's Ghosted since mid Aug.

Looking for a new furniture dealer. One who cares about a long-term customer (Changed my review from 5 Stars to 1 Star).

We bought a sectional from
Slumberland (2021). Bruce, our salesman, was very helpful and went out of his way to get us the couch we wanted. The company quit making the couch we wanted, and the showroom model had just been sold. But he was able to find one on backorder and got it shipped to us.

What a difference 6 MO+ later. Slumberland dragged out warranty work (2022 & 2023) :

There were manufacturer defects with this sectional right from the start. They didn't put the proper amount of brackets on the couch/sectional, and it kept coming apart. Slumberland added the brackets and got it working well. Due to covid and current events, this took a while. Then, within six months, the seat cushions began to collapse. I claimed them immediately. But, Slumberland only fixed one cushion. I made a 2nd and 3rd claim. They sent technicians twice. Both said the cushions were too thin and needed another layer of foam in order to reinforce the seats and provide support. They claimed they were ordering the cushions and parts. But NEVER called back or followed through. This lack of support has rendered the couch useless to me and sent me to the Dr's 3 times for lower back pain, injections.

I'm a retired Army Vet with 34 years of service, and battling cancer and don't have the time to get Slumberland to fix cushions that should have been thicker and to industry standards in the 1st place. Unfortunately, I've been forced to do just that. But, Slumberland refused to stand by their product, or follow up after I made claims on their site, made many phone calls, and multiple in-person visits (while it was under warranty I was assured SEVERAL times the cushions would be taken care of. But, they were stalling/waiting for the warranty to run out so they wouldn't have to fix it).

After paying over $4,000 for this sectional (and all the other furniture
I've bought through them) I wouldn't have thought Slumberland Manufacturing and their insurance company would have failed me and; dragged out the process long enough to say it's been too long we're not fixing it even though I made the claim as soon as the problem arose and within six months of purchase.

I've bought a lot of furniture from Slumberland over the years (from 2003 through 2021). Unfortunately, after this experience, I'll NO LONGER continue to do so. In the past, I recommend Slumberland. I WILL NO LONGER recommend Slumberland to ANYONE, knowing full well they won't fix or replace a damaged product or even return your calls. The main Technician Jerry initially returned my calls and text. But he has since lied to me, quit returning calls or texts, and basically ghosted me. Messages I've left for management and the owner's son remain unreturned. They don't care about their customers or customer service after the sale. Slumderland thinks spending $4,000 on a defective product is no big deal. They suggested I should cover fixing the defective couch myself. Eventhough I claimed it early in the process while the manufacture warranty was still valid (fall of 21). I bought the insurance with the couch and tried to make an insurance claim. But, Slumberland Insurance denied it. Here's the kicker. Because, they said, it was a manufactured defect, and they don't repair/cover manufactured defects. REALLY? !? ! SO, WHY DID I BUY THE INSURANCE?

Pictures attached:

2003 In Columbia on leave from Ft Bragg bought bedroom set.

2005 Stationed in Jefferson City and bought living room and dining room set.

2017 through 2018 Getting ready to retire from the Army bought couch, recliner, love seat, and coffee table with my backpay.

In 2021, I bought the infamous sectional. It's the 1st one pictured here.

2023, and beyond NEVER SHOPPING AT Slumberland AGAIN!

Zack was very helpful and went above and beyond to help get me the best deal available. I look forward to visiting Slumberland in the future.

Mark was a very courteous, friendly salesman who I would recommend to my friends & family!

Zach was very helpful in locating the type of mattress set that my husband and I required for our health issues. We would recommend Slumberland to others. Thank you.

Our salesman, Zach, is phenomenal! He is very knowledgeable and cares about your wants and needs when helping you pick out furniture. He doesn't try to upsell you just for his benefit, and takes time to research options that best fit your particular space and usage of the pieces. He makes you feel like you are the only customer he is servicing and never rushes you to make a decision.

The service was perfect! Very helpful but never pushy! The price point was right where I wanted it and I like the free delivery option.

I was greeted with a friendly smile shortly after I entered the store and she took the time to show me several couches and chairs which is what I came to purchase. She showed me items from one side of the store to the other tell I found what I was looking for. I was very happy with my purchase and very grateful to Heather for helping me.

Bought a nice mattress. They were very helpful and facilitated us trying out alternatives.

My husband saw an ad, without hesitation I called the store and with Zach’s help, I ordered a reclining couch (on sale). It was so easy and Zach was very kind! Thank you.

Wasn’t TOO overwhelmed with sellers. There were plenty of them, but I didn’t feel overrun like I was at Ashley’s. The prices were reasonable and not ridiculous. We basically knew what we wanted before walking in, but the fact that they had it and it was a decent price makes all the difference!

Joe at Slumberland was awesome to work with. Helped us customize a bedroom set and had us out the door in < 20 minutes after deciding to buy.

Excellent service, Heather greeted us as soon as we walked in, was knowledgeable and helpful with any questions.

I bought a lift chair for my husband. Bruce was very helpful with making my decision and telling me all about the chair. I will sure purchase from them again in the future.

We went to Slumberland searching for a mattress. We had done our homework I feel like prior to going. Mark provided superior service and answered our mattress questions all the while giving us our space to make a decision. I would definitely recommend Mark and the Slumberland products to others.

Our rep, Bruce Garrett, was extremely helpful and knowledgeable. He helped me find the perfect recliner for my needs. I would highly recommend that you go see him for any of your furniture needs.

Mark was awesome to work with! Super friendly and fun! Only problem is the 2 weeks before it comes in. Seems to take a long time for something that is on sale and advertised on TV.