Springfield Pool & Spa

Service was terrible the staff had a complete turnover since this started. My pump went out they instaled the wrong pump that burned up my cord. Then it was cat and mouse, its on order its hear your on schedule no show theres parts still on order.my last call no anger or vulgarity the manager was cryining appoligising owner seems to be the problem just doesnt care

We called and asked if 1 inch chlorine tablets were in stock. We were told they were in stock without a pause. Literally 7 minutes later my husband and I walked in and were told they're on reserve for reoccurring customers, after the employee repeatedly denied any of them would have said that. Poor first impression of favoritism. The store appeared clean and the employee that approached us was masked. 1 star.

Had a good experience when shopping for a pool. Kevin appeared knowledgeable about the products and pickup went smooth. Hope service continues after the sale.

After waiting for over a year to get a job finished and spending LOTS of money on their equipment and products, was called today to tell me they no longer have a service dept.
How long did they know this and why didn't they tell customers before now! I've been scheduled for repairs for weeks and now nobody's coming tomorrow. Very
unprofessional to treat customers this way.

We got off to a rough start with our Bullfrog Spa. The weather was icy in February (obviously not their fault) and it took a while for it to get delivered, and then we had some minor inconveniences with it after that. The customer service was great, and the manager even gave us a second round of free chemicals for our troubles! We love our spa and would highly recommend Springfield Pool & Spa for your next hot tub purchase!

Kevin and Trey were both very helpful. Kevin stayed in contact south us during our pool purchase and Trey helped us load some large items. They are amazing!

No longer a trustworthy business (June 2021). Phone representatives lied several times about sending repair materials with bi-weekly service technician and then abruptly announced by their app that they would no longer provide repair or maintenance services.: (

My husband and I arrived at the store at 4: 00 PM. As soon as we asked in, and without wven greeting us we were informed that the store was closed even though the sign said that the store was opened until 5: 00 PM. Every question we asked had to be referred to the manager who did not even take the time to say hello or look at us. We are serios buyers who currently own a jacuzzi and are looking to replace it. I usually do do it like to write bad reviews but I would not buy in a store with such poor customer service.

They serviced my spa, they are very honest, I thought one of my pumps was going out and expecting to spend hundreds of dollars and it turns out it was the fan blade. Technicians were very friendly and efficient, I will definitely be back in the future!

Great service! Felipe and Rhys came out the first day to open our brown () pool and made good progress in just a couple hours. Felipe came back the next day and not only conquered the crud, but took care of a couple other issues as well. Before he left on Friday, he said the pool would be clear by Sunday. We woke up Sunday morning to aquamarine water and a clear view of the bottom. Great job!

More recently (2-13-21 the day before the winter storm) I needed an emergency winterization to keep my pool from freezing and becoming an expensive hole in the ground. I stopped by the store and explained my situation. Kiontre immediately went into action to find me a crew. Later that day, he and Felipe showed up in the freezing cold, worked through tough conditions, and were able to test every connection and save my pool - they are the best!

Review edit: since my previous review, which was negative, Springfield Pool and Spa has really stepped up. They have exceeded expectations and have helped me with issues, even when there were no products sold at those times.
Staff is very knowledgeable and helpful. Dillon has been happy to share his knowledge and help me with my pool issues. I appreciate the help instead of pushing services on me like most places would.
Springfield Pool abs Spa have showed me they appreciate my business.

I had an incredible experience with some of the amazing staff from this company. The gentlemen whom weren’t even at my residence saw a man from 4 houses down steal a package out of my mailbox, and without hesitation chased this man down and retrieved my package. I definitely would say 10 stars. Thank you all so much.

Great Service! Felipe and Trey came to our home within an hour of calling Springfield Pool and Spa. They were professional and thorough in addressing my concerns! I have had my hot tub now for 3 years and am very pleased with the service provided by Springfield Pool and Spa. Thanks to Felipe and Trey, my family will be able to use the hot tub over the Thanksgiving holiday!

Had our new spa installed yesterday. Filepe and Trey were awesome. They did a great job, were very friendly. We are very happy with our purchase.

When you’re ready to buy a hot tub buy one from these guys. Great service, prices and products. Dillion was fabulous. So happy and excited to use my new spa, thank you Springfield Pool & Spa! ️

Springfield pool and spa is awesome don’t be fooled by the negative reviews this place is the best hands down and felipe is an amazing tech he turned our swamp back into a pool and my family couldn’t be happier

These people have been servicing my pool for 8 months. Their service has been top notch and I have found them to be trustworthy. They are very responsive to communications whatever the reason. I recommend them.

Springfield Pool and Spa is going above and beyond, exceeding all expectations that I have! The team is great to work with and they are very responsive to their phone calls and emails. I can't wait to see the finished product!

Delivered the wrong spa finally settled on it was told what I needed to hook it up for electric and was told wrong. The wrong cover and they finally got it replaced. Was told 4 months of maintenance was included now a month in they tried to charge me $90. If I could have bought a bullfrog spa somewhere else I would have. The salesman was not much help and he is hard to get a hold of he just wanted to make a sale. Not impressed at all

What a difference a company makes. After a couple difficult years with our old pool company we finally decided to try someone new. We decided to go with Springfield Pool & Spa and my pool has never looked so amazing! I should have made the switch years ago. The staff is very friendly and certainly know their stuff. They have informed me of things my old pool company never mentioned in the 6 years I used them. My pool looks great and my maintenance costs are less than before!