State Line Nissan, Kansas City MO

State Line Nissan Lied to me, told m that my catalytic convertor needed to be replaced because it was falling apart from the inside out, and was liable to cause massive destruction to the engine. They made me purchase an expense part. Well, due to shipping issues, I canceled, and got a refund on the part. I still had to pay the $400 restock fee. However, I took my car to Seeburg Muffler in North Kansas City, and they said that my Catalytic Convertor was not falling apart from the inside, and did not need to be replaced. They were helpful, and honest, while State Line Nissan, and jack Strong in particular, lied to me. I'm out 400 dollars, on something I didn't need to fix because State Line Nissan was dishonest. My advice, don't go to State Line Nissan, but go to Seeburg Muffler in North Kansas City.

Updated review for my 1 star review: I spoke with Dana and Bryan (sorry if misspelled), and they waived the $400 charge. Despite the circumstances, they were kind enough, and wanted to make up for the mis-information. Thank you Dana and Bryan. They didn't try to argue with me, and they discredit me. They listened, and provided the refund for me, which was fair. Let's just chalk this up to a bad day for all involved.

I appreciate Dana & Justin always getting my car in and serviced and looking into issues promptly when needed.

I was happy with my first time working with Stateline Nissan. We had looked online at Rogues on their lot and Mike Tolbert had a timely email response with details and even sent a video and answered a few questions. Tolbert was soon able to informatively assist in a test drive. Mike was pleasant thorough and professional to work with. Stateline was willing to negotiate so that both sides were happy with the final sale agreement.

Mike Tolbert is our go-to guy for our new Pathfinder (s).
Jack, Frank and Dana in the service department have been great to work with.
Becky knocked out the paperwork really fast.
Thanks to all!
More later.
The Emerts

Service department at State Line Nissan is dependable, friendly and efficient. I highly recommend it.

Ed Hamouri is a professional and certainly proficient at what he does! A shout out to him and his team

Problem with switch controlling front passenger and back windows. Tech took one off another 2022 vehicle in their stock and replaced mine. Hoping for the best. Great customer service and communication at this dealership.

It is annoying how the SD charges employees with the sale of more services beyond the maintenance check list. Aren’t the vehicles supposed to be apt to winter? Why would I agree to “winterize” my car for an extra cost?

Came in for an oil change. Inspection report at time of service was all “green”. Within 12 hours of leaving dealership, had 3 warning lights come on. Brought car back in, and now quoting $2700+ of repair work needed. This is my 4th Nissan in a row I have purchased, second at this dealership, and it will be my last

I asked to have front passenger side tire checked. Without notifying me of the condition of said tir. They went ahead and fixed it, charging me an extra $30.which I didn't notice until I looked over my receipt. I would have appreciated being informed of the the situation and notified of what they found and how much the cost would be. This taking i to account my bill for all work completed was $808.00. Thank you

My 2018 Nissan Altima has been in service for over 2 weeks. I’ve been told several different dates for completion of service. I’ve been trying to call all day since 9am today 10/23/23 for update and the phones are somehow disconnected at a place of business where people property is being held and their phone is off the hook?

They listened and provided the best service.
Definitely a customer for life.
Thanks

I was so pleased that State Line Nissan started working on my car at the time of my actual appointment. They were quick and completed quality work. Justin, my service advisor, was great to work with.

State Line Nissan is an awesome facility. The car workers to the cashier were marvelous and extremely courteous. Thank you all for your service.

Poor customer service. I’ve had a Nissan pathfinder there that I was informed would be ready on a Friday. Goes up to retrieve vehicle, the technician assigned to my car was not even there and I was told by a lady whose suppose to be manager that my car was not even ready nor has the proper maintenance started yet.