Subway, St Peters MO

They will claim someone else came in to pick up your online order and refuse to show any proof and instead will tell you to dispute it with your bank because they cannot and will not do anything to assist.

The manager (owner) of this location is very rude. I called to see if I could change my delivery address because i realized i put in the wrong address. He then told me I couldn’t change anything and asked if I wanted to cancel and get a refund. I said yes I will cancel he then told me he couldn’t cancel because he already made the sandwich (I called right after I placed the order which was maybe a second). So I asked what else I could do and I was informed I couldn’t do anything, at this point he had a very bad attitude and was yelling at me and calling me names, so I asked for his name and corporate’s phone number and he then proceeded to hang up on me. I do not recommend.

The two guys that are always working are so kind and amazing! Always the best service!

CHECK YOUR RECEIPT! Husband placed order here to bring home and gave me the receipt. Noticed they charged us for a meal when we only got a sub. Called store and they said we had to come back in to get refund! Only store that does this. I went in later that night. Teenage cashier took my receipt and said he would refund the sub to card. Two months later and still not refunded. Called corporate (no customer service) but I accidentally got someone who told me they no longer handle customer service and to talk to local manager (which I had) or my bank. Bank refunded 100%. Wasted hours disputing a $2 charge that was their fault and we should never have been charged for and yet we were not compensated or apologized.

Ordered 2 of the same sandwich on 2 separate orders, requesting for HONEY mustard, and when biting into the sandwich, I get all spicy mustard. When I called the store I was informed they changed their honey mustard recipe so it now has a spicy kick, but is still "honey mustard". When asked why they did not inform customers of this for food allergen reasons, I was told that the spice is "not that bad". As a person who cannot have spicy food of any grade, that is NOT a good answer at all, and when I hung up, the employee called me back and left a voice mail, saying the spice in the honey mustard is not enough to trigger food allergies. I do NOT agree with this AT ALL.

Absolutely dirty disgusting place Don't ever order from here they don't use the subway app they take orders and then just cancel it so you waste your time getting there and they couldn't care less if the app works or not they just expect you to know.