Subway, Independence MO

Carter is the best Artist to construct a scrumptious sub! Best staff and freshest food I've had at a Subway!

Order was not made correctly. Most notably was ordering extra Spinach and getting barely any.

One particular old woman that works here has no respect for her job. One evening about 45 minutes before close, we walked in and she didn't say a word. When we walked up to order our sandwich, she said "go ahead" in the most rude obnoxious way you can imagine. We turned around and left. But that's not all folks, this lady when she's in a good mood will talk and talk and talk to her co workers. She's gotten our sandwich wrong several times while we stand there watching and asking for particular things. She also is very short and speaks with a lisp so while she's piling your sandwich with things you didn't ask for, she's spitting into it. She's not the boss but she thinks she is, and refuses to get along with anyone she doesn't deem worthy. She has a problem with any type of custom order so if we ask for more it's one leaf, or one slice at a time, and if we ask for a little she mutters about it not being enough and piles it on anyway. She thinks her way is the only way and won't do any differently than what she thinks. I would rather walk to the next closest store than get service from her.

Other than her, great people, great food, as always.

I will continue to update you as more occurrences happen when my friends inevitably drag me there, kicking and screaming.

1-20-18

Walked in for sandwich. Above said Old lady was putting in bags in the tea holder and again didn't aknowlege us when we walked in. After we said hello, she said she would be there in a moment and kept doing her job, but she paused, and vigorously scratched her head while leaning over the open tea container, almost knocking off her subway visor into the container. Needless to say we turned around and drive down to the closest subway on Sterling and Noland

6-20-18

Her name is Vicky, she usually works the morning shift, she drives a silver car she parks directly in front of the store blocking traffic. We never go there when she's there anymore and from what I heard from a former employee N, she was caught doing drugs in the bathroom in the middle of making someone elses sandwich.

11-2023

Vicky is long since fired but there's still always issued when we go, the last time we went in we were in a hurry because we had an appointment and we saw the line was short. So we go in an wait our turn then the lady said she had to prepare an online order with four sandwiches ahead of us. They need to have a separate online order section or person like Chipotle does, and they need to prioritize the people standing there in front of them. We walked out.

My husband and I love coming here to get sandwiches. But tonight, October 28,2023 around 7 or so we came in and was not greeted, how are you. The man behind the counter was upset, throwing pans on the floor. Very unprofessional and wasn't friendly. I tried to get a soda and their machine wasn't working very well. Seemed like the CO2 was out in several drinks. We might come back, I don't want him to wait on us again.

I recommend avoiding this location. If you order online and the employees can’t properly make your order they flat out refuse to refund your order. They only refer you to cancel it yourself which isn’t possible. I’ve worked at many food locations that take online orders in the past and all of them were more than happy to cancel orders for customers when there is legitimate reason to.

The nameless female employee who I unfortunately got to deal with in person refused to give me her name only indicating her manager as “Brandy” who was absent this particular day and says Brandy already knows they give out bad customer service and that they refuse to answer phones after contacting customers over issues creating food for online orders.

Subway either needs to train the employees at this location how to cancel orders or stop taking prepayment for online orders all together.

I love the açai-blueberry-pomegranate drunk on the fountain. My favorite sandwich is the Spicy Italian.

They have recently remodeled the place, looks great, it sets the same atmosphere for the service and quality of food!
Love those meatball subs!
Subway on 24hwy & sterling is the bomb!
Been going there for 5yrs+

Like everywhere prices have increased, but the new nenu helps offset the experience somewhat.

Food good service was slow seemed understaffed and he kept forgetting my order and over charged me the store seemed dirty and was a hassle to use bathrooms.

I went in to get a sandwich today, and there was literally no one in there. I waited for about 10 minutes and then I left.