Sutherlands, Harrisonville MO

People are friendly and selection is good, but there are several frustrations. Bring a notepad to write down what individual bolts, nuts and washers ate worth because they have no system of pricing them at the checkout. The lumber, at least the pine, is mostly all worthless and hours can be spent digging through a pile of hundreds of boards to find one or two that are slightly less bad than the others. I guess that would be fine if it was free, but they expect you to pay for the junk lumber they sell. That said this seems to be true of all lumber companies I have shopped at and not inherent of Southlands. They are perhaps a grade in quality below Lowe's, but that seems to depend on the day and the batch of lumber.

Richard (Pink Shirt) behind the lumber counter was very rude to me and my wife for no reason. I hope he gets fired

After waiting 45 minutes on someone to get something down off a shelf, the tags were marked wrong and all they had was the display. 20 minutes later they still couldn’t find the box for the display power tool only. Proceed to plywood wait around forever to get assistance getting sheets from top shelf. Off to the register and checkout can’t find the right tag in the book for sheets of plywood, then tells me the display with nothing and no box is full price. What little staff they have is friendly. The manager had to be pagged 4 times. The store is a disaster with stuff all over the isles that you can’t even get through them with a cart.

Don't ever try to return anything without a receipt. They will spend an hour arguing over 10 freaking dollars like it's a $100 tool you are trying to return. I am beyond disappointed in their behavior. Even after I showed them the charge on my debit card.

The worst and I mean worst customer service. No one will help you load anything or get anything. They do specialize in having 10 people standing there looking at you. Never ever again will I ever come here.

Complaint for one of their subcontractors- Since their subcontractor has no online or social media presence, with the exception of their website stating that they are the storage building provider for Kansas City's Sutherlands locations, this review reflects the type of workers representing Sutherlands.
I saw a YouTube video of one of their trucks clearly marked "Black Arrow Builders" using an on ramp to pass on the right at high speeds. The youtuber states that he called and the company would not take a driving complaint. There is an audio of that call, and they were more interested in the caller's vehicle, never once got the complaint information or even asked what the traffic violation was. I saw the video and it was clear that they don't care about safety of others. They flew past a car with 2 infant in the back, in the video they zoomed in on that and the logo on the truck so it was very clear. I would never use them, I can not recommend them and shame on Sutherlands for allowing them to affect their image.

Super convenient local store which is what makes it hard to not go back, with not much else to pick from. You would think they would screen there employees for outgoing personalities and maybe some sort of knowledge of what they are selling before hiring them. The gentlemen working at the service desk the last few times I've been in there are rude as hell and seem like I am bothering them from there nap or something! They don't seem to care that I want to spend money in there and support my local community! Family Center may be getting most my business in the future.

Can not get any help or info on prices and everyone is rude acts like you are bothering them if u ask

I have to say I did not expect to like doing inventory there but my own experiences is that the people at this southerlands happen to to be pretty awesome! Not only where they friendly they also go above and beyond to help people! I am thankful to have had the opportunity to work in the store and I can tell you in my personal time I will go back!

Friendly helpful staff. Usually have most of the material I'm looking for. I like that one hey have barn tin and accessories.

3 days in a row they screwed me around on my order, tools, and prices. Crazy they are still in business. FORGET the small town “family owned” feeling. I get better customer service from Home Depot and Lowe’s! ZERO accountability for anything. Last time I’ll be back.

Good selection of lumber and good prices. Usually has what I need. Sometimes hard to find someone to help but overall real nice store and their ad prices are great also.

Found an awesome deal on a shower stall today! Was helped in cabinet area by an associate that was very knowledgeable

Feels like a home town hardware store with lots more to offer. I'll definitely go there before Lowes or Home Depot.

Staff is helpful, answers questions and makes sure you know what you're looking for or at least directing you to who does know for sure.

From building materials to the living room furniture. And don't forget fresh fruit friday. Love this place. Very Helpful and knowledgeable staff.

Today is their annual apple sale. It is hard to find someone who works in the store. Their prices are lower than the competitors. When they do their produce sale they are always cheaper and better quality than the grocery stores.

They had flowers on sale today and they are already all gone. There prices seem a little high but I looking at wind chimes so they might just be priced higher. The staff seems pretty nice.

Excellent shopping experience. Staff was courteous, professional and efficient. Store was well stocked and items were very orderly.

Terrible service and selection, if you're in a hurry forget about everything, way under staffed, ran in other day was doing work in Hville area was a last resort to run in there, spent couple hundred bucks for some over priced materials, then they lost a $250 phone sale for terrible service. I packed up and took the rest of my business to Home Depot!