T-Mobile

T-Mobile has inconsistently protected my account and information despite continuous communication and quest for solutions. I have been with T-Mobile since 2007, I had never had an issue whether my account was pre or post paid until 2018 ish to my discovery between then and 2020. The store attendants were fine and weren't in there long enough to give a proper evaluation. The person that was on hold with a personal matter was still efficient and friendly as well as handles both his personal matter and mine without hiccup or overtly despite the call he was on hold (understandable reasons) never avoided or was discouraging.

The employee who take care about my phone issue was very high. He barely can stand on his feet.

Every time I go to this location for services, some how my account is changed and something gets messed up. These people are not trained in their job, customer service sucks! T-Mobile is the worst! They are scam artists out to steal from the customer! Only gave 1 star so it would post! Think twice before going to this location! They screw you every time!

The staff is super laid back at this location and I appreciate that so much! I have been with T-Mobile for over 18 years so I have been exposed to all kinds of employees (some pushy and I just don't like that). I think the store might be my favorite one so far.

Very frustrating when trying to deal with a component that went out after power went out and came back on

Went on Saturday 7-29 at 3: 57pm, sign says they are shorthanded and have shortened hours, and that they close at 6, but all the lights are off and the door is locked. There are 2 cars in the parking lot and I see 1 man inside; I've called twice and have been hung up on.

God Bless Colton
Very thankful for his patience and his technical knowledge!
If you want to get stuff done right the first time, he’s your guy!

Was having data access problems and the staff person was able to quickly resolve the issue, which was related to two conflicting security apps on my phone. Very helpful and knowledgeable.

I came in to the store yesterday evening and got the privilege of having Kim help me. She was outstanding. She was informative sociable and walked me thru everything. Hands down the best service I've had. I will be returning to that location specifically because of her.

I only went in store to get the T-mobile free gift, the store was very crowded. After waiting over 30mins, I asked if I could just take one that was sitting out & redeem in app. I was told to wait to be checked in. I went to another location and of course there was no check in process but simply redeemed in app. I think there should be a simpler process for those coming in for the perks of T-Mobile Tuesday.

T mobile sold me a refurbished phone under the cover of a new phone and the refused to replace it. Obviously T Mobile does not have the practices of a reputable company. Don't spend your money at T Mobile, you'll be sorry.