T-Mobile

The absolute WORST customer service I have ever experienced, poor inventory availability, I was verbally assaulted by an associate while I was there.

DO NOT GO INTO THIS STORE AMBER LANFORD ACTIVATED A LINE IN MY ACCOUNT WITHOUT MY CONSENT. This is NOT a corporate location. Save yourself the headache with these deceiving people and look at a corporate location

I am a 14year customer of Tmobile and today at Store #2897 in Grandview I was treated by a black female representative very poorly. I know that Tmobile is BIG on customer service and assisting their customers to the BEST of their ability. This young black lady, and I am also a black lady so please no one try to review this as race related I just want her overall profile to be added to this review. I was speaking with a newly hired white male who I can tell is new in his role. The rude black girl constantly made comments in regards to my issue without fully knowing the issue. When I challenged her to know the information she was speaking on she got very loud and voicetrous. When she saw I was not going to allow her to speak to me rudely about MY ACCOUNT. She told me she refused my service when I was never being serviced by her in the first place. Then she has the nerve to call the police on me after she was upset because I would not allow her to talk rudely to me. The Grandview police showed up 4 cars like it was a major crime happening as I was pulling off. I asked my Mom to reverse the car so I could go back and speak to the police. They advised me that I did the right thing and I should speak with her manager ASAP. She called her manager not telling her manager the true details of the incident and I asked to speak to the manager who was supposed to call me and never did. I will be reaching out to the District Mgr.and Mr. Mike Sievert in regards to the way I was treated inside a Tmobile store #2897 for no valid reason. I will also.be reporting this review to the BBB (Better Business Bureau).

Can't leave ZERO STARS. I am literally at a T-mobile right now and have a T-mobile account rep on the phone who's put us on a ridiculous hold-they REFUSE to process a $35 refund on an account I want to cancel & have given back the SIM card that has NOT *ever* even been activated. This is a shame & a scam. NEVER will I deal with this brand again, I loathe them now-as I do Farmers Insurance.

Waiting about 30 minutes to return a gateway that customer service said I could return to any T-Mobile Store only to be told that they cannot accept because it’s not a corporate store. And the customer service is very lacking. I will not return to this particular store when it is time to upgrade my device.

Connor was awesome, great customer service, always willing to help! Great attitude and always smiling, wish more was like him

Google says 6pm. The store placard says 8pm.

But the peace of paper taped to the door says 5pm.and the lower elementary aged child on the inside made sure to point and tap the paper print out to be sure I knew which one to pay attention to today.

I just want to be sure someone at TMobile and Wireless Vision LLC (franchisee?) knows how this location is being run.

DO NOT GO TO THIS STORE! THEYRE BEYOND INCOMPETENT! Management is non existence and they close whenever they feel like it! They're not a real tmobile store! They're middle mans for the real company and it shows!
My phone was sent here on a Thursday, went to pick it up Saturday and they're closed until July 3rd due to maintenance issues, called their Raytown location because oth of those stores are middles mans and not real tmobiles and they didn't know when the Grandview location would be open and couldn't help me get my honest that tmobile sent them!

Beyond terrible! Waited an hour and 1/2 for the manager, because he was the only one that could help me with my problem. One employee kept asking for help and no one helped him. The other employee left me and just started working with another client finished up with them then must have slipped out the back door because I never saw him again. Then the manager finally took the time to come over to tell me he could not help me because he was too busy setting up new service for another customer. I have been an auto pay client with sprint then transferred to T-Mobile for 10 years or more. But I understand Mr. Manager you make sure you take your time with the clients you gain commission on… The rest of us long time loyal customers can come back another day. I NEVER leave negative reviews. However this one was had to happen.

Bad customer service.walked in waited patiently for about 45 min no one said a thing to me… never again

Quick, friendly service with so much info! Really appreciated all of the help we received. We will definitely be back to this location!

Businesses beware!
I decided to give TM a try six mos ago. I had unlimited voice and data with internet for my office plus new iPhone, was spending north of $170 / Mo.and wouldn’t mind if things went smoothly. But there were issues each and every month requiring me to call. First their app didn’t and still doesn’t work with business accounts. (when I started I was told that it’s being worked on, but it was never completed)
My monthly bill never came in mail or email. The first time I learned that there is money due was when I received a text message saying: your account is overdue, to avoid disconnection, follow this link to make payment.
When I called to demand billing, I was sent one, but situation repeated next time all over. Once when I didn’t respond quickly, my line was disconnected requiring half day time to be restored, serious issue when running a business.
For sake of brevity I will not describe other issues such as horrible communication over phone when assistance needed etc.
Today I have finally parted with this organization to a professional provider. Whew, what experience!

I just stopped in to get a new screen protector and the gentleman at Raymore T-Mobile said they had it here in Grandview and Kevin here in Grandview was able to put me on a new protector I love how this policy work so well last May I had this old one put on it's time to put another one on I just wish they had more protectors in some of the stores but it's good to have the great service like I did here in Grandview.

I came in because my iPhone 13 Pro Max wasn’t working. I knew it would probably be an Apple issue but hoped there was a quick fix. Connor fixed it super quickly, it was simple but he was still extremely helpful and nice about it:)