The Fur Centre, Clayton MO

I took my fur coat in to get an estimate on what it would cost to restyle it into a vest. The white lady treated me as if I had stole her first born grand child. She is the rudest person I have ever encountered. She was demeaning and nasty. She tried to talk me into making something else, even though I could have swiped my card for a brand new fur. I will never patronize this establishment ever again. I have read other reviews about this lady. The company need to get rid of her, she should not work in customer service. If there was such thing as a half of star rating, I would not even give THAT! #lostAGoodCustomer.

The staff here is among the friendliest, most personable people I’ve had the pleasure to meet. Excellent service and my girlfriends coat is stunning.

8/17/2022
I patronized the Fur Centre located at 7901 Clayton Rd, Clayton, MO 63105 on June 4,2022 and purchased The Kiki Bolero New Natural Red Fox. I placed the jacket on the lay-a-way plan on June 4th for $1,200 and put $300.00 as a down payment. I agreed to 6 monthly installments of $150.00 to pay the jacket off in time as a Christmas gift to myself. I received an email alert 8/16/2022 saying the Fur Center was having a Summer Clearance sale so I clicked the link and saw my jacket was listed for $850. I called the Fur Center and was advised that since I already had my jacket in lay-a-way a price adjustment could not be made and all sales were final. I spoke with the owner who advised my specific jacket was not on sale only the Cherry Red, Black and white were on sale. I kept telling her it was and I had pictures on my phone. She told me there was nothing she could do and if I canceled my lay-a-way I would loose all my money that I've paid towards my jacket thus far which was $600. I feel as a Business Owner there was no empathy shown to myself as a customer and I let her know my mother has been patronizing this company for over 30 years and that's the reason I wanted to do the same. But after this type of service I will take my business elsewhere! I'm very disappointed with the staff and being BULLIED over the phone. There was no RESOLUTION just the STAFF and the OWNER telling me there was nothing they could do for me! This business is a JOKE! If I could give 0 stars I would! Keep your money as there are other Furrier Companies in the metropolitan area that I'm pretty sure treat their customers with Empathy, Dignity and most of all Respect!

Staff was pretty rude when I walked in. Did not feel like a valued customer. Will not return. Ever.

My wife! Ms. Judy that been with this company it seems like forever is the best person that anyone would ever want to be of service to. She knows how to help you find and meet the desire of you dreams when it comes down to any type of Fur. Love you Madam Judy from you're Fur Husband Vince. See you soon.

Very friendly and knowledgeable staff. Good selection of various styles of coats and wraps.

What is wrong with Cotton and Polyester, Nylon. Why do you guys need to wear animals' skin. That's gross. People grossed out over having hair
in their food, but they don't mind wearing fur. I don't get it.

This fur shop has a great selection of the finest furs and they have the friendliest staff. They went above and beyond to get me exactly what I wanted.

Wonderful store, great selection, Sean is divine! Fantastic shopping experience! And prices so good you might come out with two!

This is the biggest rip off business in America. You pay thousands for a coat and a year later, they say it's only worth $500. Don't buy here.

Did a great job cleaning furs. Did not buy anything but they seem to have a great selection. Will visit again.

I came in today to ask about my coat being repaired and the lady was very rude she has an attitude problem I was very disappointed I’ve been in there many times she needs to be addressed she’s been working there for a whileI was really mad by the way she was talking to me I just walked out instead of saying something to her