The Smile Company, Dental Care, LLC, Maryland Heights MO

I went in about 2 years ago due to a tooth ache on the bottom left side of my mouth. I was told that a piece of one of my fillings had come out. They recommended I have it replaced, along with every filling I currently have in my mouth stating they were old (to the tune of like $4K-$6K). So, I went ahead and had the broken filling replaced, as well as the one in the tooth directly next to it. First, Dr. Ashley was not very personable at all; and when she numbed my mouth, she kept shaking my jaw every time she injected me with another shot of Novocain, which I have never experienced before in my life. It literally took months before the swelling in my left cheek went down and back to normal. In addition, after replacing my fillings she cautioned me that she had to go deep into my tooth and close to the nerve so “I might need to have a root canal” in the future. A week later I had to go back in to have the fillings leveled because they were uneven and making it impossible for me to chew properly, once again she seemed equally perturbed. Honestly, my intuition felt off about the entire experience, but I disregarded it and kept it moving. Ironically, I have still had continuous sensitivity/pain in that same tooth ever since having the filling replaced.

Lastly, fast forward to now, the pain was becoming intolerable whenever I bite down on anything on that side of my mouth, so I decided to see a different dentist about the pain this time. Long story short, I was told that BOTH teeth with the replacement fillings (done by The Smile Company) are expanding when I bite down which is causing both teeth to crack and that is what’s causing my pain. NOW, I need to have crowns put on both of those teeth to stop the splitting! I should have done more research, instead of being eager to support a BOB! Personally, I would not recommend this place to anyone. They seem to be all about the Benjamin’s, instead of doing quality and ethical work. Additionally, I did not tell my new dentist any of this, but oddly he happened to mention that he didn’t see a need for a root canal and that the crowns should fix the problem. Choose wisely.

As a new pt.at the Smile Company my first initial visit was great. The hygienist made me comfortable and had me laughing the entire time. So glad I made the call and scheduled a appointment! Thank You!

This was my first visit, but it seems like a very friendly, professional, and knowledgeable team. They were up front about any potential problems and any suggested treatment.

I came in without an appointment and someone saw me my dentures were damaged they couldn't be fixed so they set me up with a great price for some more the people there are very professional and very polite this is the type of dentist I want to tell my family and friends about most awesome service

Everyone there is so nice friendly I felt very comfortable and relaxed while there, they really settled me down I’m so happy I came in

They’re on point and I enjoyed how they work on my teeth and get me together and make plans to help me keep my teeth.

Staff is always nice. Office is always clean. There is never a wait. Once you get in the chair you feel like you’re talking to your friends lol. But I always get up feeling good about my smile. Best dentist, we will not be changing my entire family goes to them…

Excellent friendly staff. Clean up to date facility. Doctor is a man of few words but very professional.

The dentist dismissed me when I was having trouble breathing, from allergies, lying flat for work to be done. Very short and unkind.

My wisdom teeth had grown in but were about to start pushing my other teeth further. All the x-rays and exams and not once did my hygienist or dentist mention that I had my wisdom teeth or that I would need to get them out soon. I did like having a black care provider but I'm all about efficiency and communication about my care especially when my smile is in jeopardy.

Also I canceled once for an emergency and they still charged a cancelation fee after telling me that they allegedly never got a call and that nobody would tell me something like that

Great staff very helpful atmosphere very friendly, don’t take my word visit and watch the magic happen it’s a blessing.

Dr. Keith and his wife are the best. I love how attentive the doctors and staff are when I'm in the chair. I absolutely love the dental hygienists she is the best best

I really enjoyed my visit.
It's been almost 15 plus years since being at a dentist outside of an emergency visit and they made me feel like it was only yesterday.
From the inviting entrance and receptionist, the cleanliness and updated look, as well as the service I received and the tec and doctor treating me.

I look forward to my visit back and know it'll be a good one.

Professional customer service etiquette demonstrated.
Thorough and clean equipment and facility. Hygienist offered quality information and assistance.
Close to my home, is a definite plus.

I went in for an emergency appointment. The dental hygienist, front desk and Dr. Keith were all AMAZING! They also took care of my daughter’s wisdom tooth a year ago and we highly recommend!

From honoring my appointment time, to the smoothness and efficiency of my visit, this place is undeniable. The services are sufficient and they really are great at balancing comfort and care. I love this office and the entire staff! Great recommendations, a massive amount of patience and tolerance for me, and an all around genuine ambiance!

This business told me that they would work with my schedule when I initially went to them with a dental emergency because I travel a lot for work but they haven't. I have paid them over $4,000 cash in addition to flights that I'm paying for to come to my appointments when I'm out of town and am continually beings charged for appointments even when I show up for scheduled appointments and cancel appointments when I know that I will not be in town. I was told I missed an appointment in September and owe $75 but they have in their system that I was at my appointment in September and was informed to take it up with the billing office. I just want my work completed and they will NEVER have to worry about getting anymore of my money or referrals.

****UPDATE!
Zero stars now. I have been dismissed as a patient because I questioned their billing and posted a negative review per Janice, who finally called me back after I left 3 messages for the Dr. Keith; who I believe to be Dr. Keith's wife; and gave me a fake name who is also a dentist in the office. According to Janice I paid to have a mental post implanted and my crown was complimentary and my work is complete. Where do you pay for a dental implant and do not have a crown placed especially for $4,000? No reputable dentist would extract a patient's tooth, install a metal post and not place a crown on the post and leave the customer with an empty space in the front of their mouth. I HATE that I was ever referred here trying to support a small black business. Lesson learned a hard and expensive way. I am in contact with my attorney regarding this matter.