The Vitamin Shoppe, Kansas City MO

Just left from this place, went in to get protein powder. Was not greeted by any of the 3 men talking to each other behind the counter. Was looking around the store to find what I needed no one ever asked if I needed help and tried to avoid eye contact. I did find what I needed it jus sucks that a lady walked i. Behind me and was immediately greeted and asked if she needed help. As a young black female, who was ignored for the white female (hate to mention race) this was not a good look for the store. Will never return.

This is a great little shop. I like it, not many know about it. You can get in and get out. You have personable service, answer any questions you have.

When I was in college at UMKC, I used to go to the Vitamin Shoppe, and it was just okay. But now that I've moved back to the neighborhood, I've noticed that the store has really stepped up its game.

The new store layout is awesome - it's so easy to find what you need. And the employees are super friendly and helpful. One of the guys even helped me find a pre-workout that didn't have any caffeine, which was exactly what I was looking for. They all seemed to have great product knowledge, and weren’t being pushy salesmen like you get at GNC.

Also, I swear this shop has the best bottled water…I’ll be stocking up. They also gave me a free sample of the Alani Greens powder. Can’t go wrong with that!

There seems to have been a change in associates. The past couple times I have went in there it almost feels I am and inconvenience. I understand the store has been going through a change around for a month or so which can be stressful, but the vibe is just different. I am not sure how much need I will have to go back to the store since the product I use is no longer sold. I loved going there when the associates were more personable and kind even if they were busy.

First of all, this used to be my favorite Vitamin Shoppe store to get my supplements. After today, that’s no longer the case. I can no longer subject myself to the treatment I’ve received at this store, as of late.

The last straw was when I ordered some items online using a promo code that was advertised in the app. I received a notification that all of my items were ready for pickup and I proceeded to the store to retrieve them. Upon arriving at the store, I was told that one of the items were unavailable, due to a specific flavor being sold out, but there were other flavors available to exchange for it. I was totally fine with that so I found the replacement flavor and walked it to the counter. While in the store talking to the original associate, another associate walked in and settled himself in behind the counter. I mentioned to that associate that I had a conversation with the first associate about exchanging the unavailable item for the one I brought to the counter. He told me that I would have to pay full price for this item and that it couldn’t be swapped out for inventory reasons. I understood that but that’s not what the original associate mentioned in our previous conversation. I asked the original associate for clarity on what he mentioned to me and that’s when the associate behind the counter begins to say that I’m being rude and confrontational. Never have I ever gotten out of line with anyone at that store! In fact, I used to talk at length to the previous employees. All I was trying to do was get the item for the same price I was quoted when I bought the item online but I was called rude for that. Being in a customer service job most certainly can be frustrating but if a customer is seeking to understand, you provide that clarity in a respectful way. This could have all been avoided with them just swapping out the product for the same price I paid for it originally. Instead, the situation escalated to an unnecessary point and the attitude on this guy was unacceptable. I’ll be shopping on Amazon from here on out. The prices are better anyway!

Showed up at 7: 56pm to buy a pre workout drink, door was locked. Knocked on the door and a guy with glasses came to the door and said “We’re closed. ” I said don’t you close at 8 and he said “Sorry were closed already. ”

So my wife and I walked over to Costentinos to grab our drinks and saw this when we walked back to our car. Apparently the guy running the store had “more important” things to do than sell products to a customer

They had what I was specifically looking for after waiting months for GNC to have it in stock.
Its my fault for not coming here sooner.

Small selection, staff had no knowledge of what they even carried let alone uses for the products