Transwest Truck Trailer RV, Belton MO

Lance our salesperson was thorough and we purchased our Forest River from them. Great price, no over selling like others.

Lance was a very helpful, knowledgeable salesperson guiding us through the process of selecting our Newmar Superstar. The shop was immaculate; their tech spent lots of time with us in the delivery process. Highly recommend Transwest and Lance!

Very bad customer service - not honest
do not return calls
send us a contract and did not get back to us
not recommended - will not do any business with them

Friendly and knowledgeable staff. Very helpful also facility is top notch and ultra clean. Great experience.

So disappointed! Baught a king air from them a year ago. They knew we were coming from California to pick up. It was a mess, dirty and zero attention to fixing things or detail. We took it anyway as we had to get back home. Salesman was nice but would not commit to anything. He acted terrified of management. There was a broken sensor which they agreed to fix and send part to our Newmar repair shop in California. It took months to send and every time we called they acted like they didn’t know what we were talking about. They finally sent the WRONG PART! Now about a year later still no part and they are not sure what part. The California repair shop has not been paid and have put a lot of time trying to help us. We have not gotten anywhere. Still no part and have a trip planned NON REFUNDABLE JULY 10th. There hasn’t even been any compensation or an apology. If I could give ZERO STARS I would. I’ll keep you posted. Only care about the sale not the service or the customer. Don’t do business with them!

We have used Transwest before on service work and repairs. This was the first trade in purchase. We ended up getting to do business with 2 sales men Jeff & Lance both were great to work with, very knowledgeable and helpful. The tech walked us through the new couch explained everything to us and never made us feel rushed. Will definitely do busyness here again.

They were a blessing. Helped me out tremendously when our RV wouldn't start. They worked on the problem until it was solved. Thanks to all the people who helped.

I would highly recommend Transwest to anyone who needs repairs on their RV!

My water pump had been leaking and my refrigerator stopped working. Since I was traveling east, I was referred to this shop by their other location in Denver, and when I called I spoke to Cassie, who put me on the schedule 4 days from when I called, which worked perfectly for my travel plans.

I received a call from Tristain the day before my arrival, and he confirmed everything I needed done with the van. He and the mechanics were very efficient in getting me in and out. I arrived at 10: 30 that morning, and since I live in my van full-time, Tristain and his team made an extra effort to have me out by 5pm the same day. I was expecting to have to stay at the location for at least 3-4 days based on wait times/previous experience with other mechanics, so I can’t thank the whole TransWest team for getting me back on the road, with all my issues resolved!

HIGHLY RECOMMEND for ANY service, they are attentive, kind, accommodating, and knowledgeable! Thank you again TransWest team!

The gentlemen there take very good care of my bus. They're quick, responsive, and don't try to pad their estimates with frivolous items.

Update: Still true!

Went to a million shops before I landed here, and you shouldn’t! Best RV shop I’ve ever set foot in!

Excellent folks, great service, very timely and professional! Went above and beyond to get me on the road again!

Huge thanks to them, especially Tristan!

What a great customer always helpful. Always nice people with me. I love going down there.

If you are looking for a higher end, higher priced motor home, they have a nice selection.

Highly recommend! Salesman Dwayne Pinnell accepted my offer on motorhome quickly and without drama. He was very knowledgeable, honest and helpful during entire process, which was challenging because I live over 1000 miles away. I flew in and he offered to pick me up at airport. Then, while there, being shown my coach, an unexpected turn of events happened (MY FAULT, not Transwest) forcing me to stay another day in Missouri. Stressed and feeling somewhat helpless, Dwayne stepped up and arranged a hotel room for me nearby to stay the night. He even dropped me off at hotel and picked me up the next morning! He helped to alleviate my stress and allowed me to relax and enjoy the moment of purchasing my first motorhome for myself and my family. He even gave me a lift to the local Walmart so I could get some supplies for a long trip home. Dwayne is a class act and the right man for the job! Give him a call. Tami Bischoff in Finance was very understanding, patient and kind also. And technician Jeff was knowledgeable during PDI and fixed an issue that came up right then and there.

I would like to take a moment to acknowledge, and in my opinion, one of the best of the best. The sales team of transwest rv in belton mo. Sir Lance Ortega. At some point, someone said "well that can't be done. " It was at that point that Sir Lance rolled up his work sleeves, went to the cleansers, picked up his super person cape, and went to work. Sir Lance, with his " CAN DO, " attitude, duggg down deep into his bag of let's try plane B bag and low and behold wala. Sir, my hats are off to you. My most heart felt thank you and all the members of a fanominal sales team. Bernard Smith
ps things worked out well in Colorado. Again thank you Sir.

The staff and tech that worked with me were excellent, very personable and answered all my questions.

Purchased a Newmar Canyon Star over the phone. Simple easy process. Salesman Marc Webber was great, no upselling pressure. Had everything ready when we arrived to collect the RV. Had an issue with one damaged part. They took the part off another unsold unit and installed it on mine, and we were good to go. Richard in finance was great too. All done in record time. Great experience. Highly recommended

Buyer beware! I am a totally disabled veteran on a strict budget. Their sales team treated me like a king. All that changed after I signed the sales papers. Of coarse I bought a warranty with my used RV, but its useless. They do seem to want to help repair your purchase. Just wait until you get their bill. I'm not happy or mad, just disappointed and sad. I was planning a trip to see my grandchildren when I picked up my RV this week. Never made it out of the parking lot and two days later I had to give them the money I was going to use for my trip. They are wolves hiding in sheep clothing. I may get the regular (sorry that happened to you) but it does not change the outcome. They should refund some of the thousands of dollars I've paid in repairs to them since buying the unit from them. I feel if I had bought one of their million dollar units, it might have been different. They took advantage of me, shame on me.