Trolly Park Lofts, Kansas City MO

Simply put… DO NOT rent here. UNLESS you’re ok with management that doesn’t really care about improving this place. I want to give this place more than a one star, but they’ve made that difficult to do. Yes, the apartments are spacious and many of them have great views but that’s about all I can say that’s positive. Especially with it being summer now, expect your AC to go out occasionally and to pay a nice AC bill with your apartment still feeling like it’s 80 degrees. Packages stolen, water leeks, smelly dishwasher, humid fitness center, cars broken into…. I could go on.

If you do rent here. Good luck.

I live in Trolley Lofts and the management couldn't care less about what's happening here. Packages are constantly being stolen, the elevators are always breaking, and the water is shut off without warning quite often. When complaining about said issues to management, they always have an excuse and they literally don't care enough to try and help residents at all. The apartments are in a great location, but it doesn't make up for the drafty windows and the thin walls/floors. Using the laundry room or any amenities is hit and miss also as the dryers and washers hardly work and the gym/clubhouse are just underwhelming.

I’ve lived here for four years now it’s finally time for me to leave my review. This building and the management company that runs it are comical at best and infuriating at its worst. Just this last year we consistently went without hot water for months and it’s such a regular issue that we’ve become used to it at this point. The building is in near complete disrepair, windows and ceilings that are incredibly drafty, regular mold problems, and facilities that are completely neglected. The elevators are unsafe and regularly out of commission same can be said for the laundry facilities. I’ve been gaslit by management on every single one of these issues each time I’ve tried getting something fixed. I’ve heard everything from “we’re doing what we can” aka nothing at all, to “we had no clue this was an issue” after I’ve reported something several times. Maintenance workers have told me they can’t fix some things because they don’t have the tools or materials, which is insane considering the rent we pay. They should have everything they need to keep this building running. Of all things to break the camels back, the building security has completely broken down resulting in stollen packages left and right. This week a very important package of mine was stolen and the management admitted to me that they couldn’t do anything about it because the cameras weren’t even properly pointed at the mail area. They then told me I should just have my packages shipped to the board and trade building. They’d rather me walk across town every time I need to get a package instead of addressing the issues the whole building is facing. When we first moved into the building it was a lovely place to live since at the time there was a property manager located on site and she did a great job of supporting the buildings needs. Since then, they’ve closed her office and management completely neglects this building in favor of their other properties. If you were thinking about living here I wouldn’t recommend it. Every month this building gets worse, and the rent goes up every year.

The location is great, the apartments look beautiful, but it’s all a facade. If you live here I hope you don’t enjoy privacy because your neighbors will hear everything through the walls and floors. EVERYTHING. Your water will be shut off at random, sometimes for over 24 hours without any reimbursement. The AC won’t turn on for 10 days after it’s 80 degrees outside each spring. Kcloftcentral doesn’t listen to its residents and despite all this they will raise the rent every single year.

Do not move into this building if you like running water or working elevators. There were so many issues and always an excuse about how it was “out of their control”. It was hard to transport an infant up and down 6 flights upstairs or bath said infant. And they have the audacity to raise rent. Don’t do it. Don’t live here.

Think twice about renting at Trolley Park unless you really enjoy leaks into your apartment more than once a year.

I lived in unit 101, and had three serious leaks into our apartment in 2022. The most recent one being the absolute worst of the three.

On Christmas Eve, a pipe burst in several places and caused a ton of water to rain into the ceiling. My partner and I were woken up at 7: 35am to the fire marshal banging on our door, asking us to vacate the premises. We had to shut off our fuses and grab what we could. It was absolutely devastating and nothing could have prepared us for this.

Property management did not want to meet us even halfway on the situation, nor did they act as if they had anything they could do to help us.

We even got mixed messages from management and the leasing consultant. Management said there wasn't a until available for us to shift into, while the leasing consultant told us otherwise.

We weren't even pro-rated the rent for the time period we were asked to vacate by the fire department and when the water restoration company Zipco needed to place large fans in and outside of our unit. Additionally, they placed a rather large dehumidifier inside of our unit with hoses draining dirty water down our dish washing sink.

We were told on several occasions that the unit was "livable" and to choose to reside someplace else while this was happening was, "our own choice". But that it didn't change the fact the unit was habitable.

It was not. It smelled awful from the water damage, many of our belongings were completely ruined, and it took MULTIPLE WEEKS for Zipco to dry the apartment. In no way was it safe or comfortable for any person to live there.

So, be warned. If you tour 101, you may be entering an apartment that will definitely leak again and didn't have any outlets removed. The outlets by the hallway touching wall had water pouring into them. There is a fire risk.

Also. Property management will not support or help you when these things happen. They just want to protect their assets and don't care about the tenant.

Used to be a nice place to live but management has started to neglect it. Horrible insulation, drafty windows, elevator rarely works, have had none or inconsistent running water for 7 days out of the last month, and car break ins about once a month.