TTEC Springfield

Run! Don't walk, run away! From the beginning of "training" it was an absolute poopshow. They tell you you have 2 weeks to learn and study for your insurance exam, but really it's more like 5-7 days depending on when you get scheduled to take your exam. Sure they provide you with all the materials, but they offer absolutely no guidance on the material nor do they answer any questions you might have regarding any of the insurance material. I was lucky, I've been through the exam process before for life and health so I understood the information a little better. But even I was not immune from the overwhelming stress, I had one of the worst panic attacks I have ever had in my life. I should have quit right then and there, but I stuck it out. The pay is not worth the amount of stress and pressure they put on you. The training is an absolute joke and if you make it through training and figure things out on your own, it's not so bad. The job itself is not the problem, it's TTEC. Over worked Team Leads, No direct contact HR dept, the schedules are bunk. I could list other problems, but it's not like they care. I put a lot of time, effort, emotional and mental energy in trying to be a good employee for a company that is not bringing people in for more pay than what I was hired at.

The job is easy enough. The TLs are over worked and everyone is under paid. I left when they gave everyone a raise to the same amount they were hiring new people at. I was working 2 departments at the same rate which made it time to go. I'm not looking back either. Found a similar job with more pay and better benefits.
If you call in the system doesn't record it right. The last TL I had would tell me he couldn't do something but other managers could.

From the recruiter that couldn't get the name correct on who she was calling. She also gave false info about the job. Said it was permanent from home but was not. The worst part of the experience was the lack of professionalism from the trainer KEVIN from union town. He had none.it was like setting at a 9th grade girl lunch table for the entire training. He was late almost every single day. Most days we didn't do anything for the first few hours because the trainer was so focused on his life drama that he had to go into story time. He constantly talked bad about other ttec employees current and past ones in almost always a negative light. Talked bad about people in the training class that he had the opportunity to fire, like he enjoyed it. Several students complained about not having time for learning. We did surveys and everyone was honest on the first one, but then we realized he could see them and he read them back to us to intimidate so that nobody would be honest. If your looking to become the most unprofessional, immature ttec employee.oh and dont forget learn absolutely nothing unless it has to do with what he is making for next weeks meal. He is ur guy (no really.if you get him as a trainer do yourself the favor and dont)

I have worked with the company for almost 5 years I love my job the managers are great and will go above and beyond to help you.

I am currently working here, I would like to say that it is incredibly hard to get ahold of anybody that is above me. For 3 days straight now I have had issues with my computer and now today when I call the at home service desk number that I have been provided and I go through the menu options it hangs up on me. I get told to make sure I make contact with a TL if I am having issues, I made contact for Sunday that of which I missed the entire day and I left a TL a voicemail. They decided to never call me back on the issue, and I got counted as a no call, no show. I spoke with that same TL and he says it was because I never left a phone number in the voice mail. Which I did, it’s still the fact that they never called me back that same day when knowing I made contact to get in touch with someone about my issue. I didn’t get to start work yesterday until 2pm. Now this morning, I am having the same issues and my specific TL, I was told they work today and I have called them and have sent emails and I have got no response from them.
This is absolutely ridiculous, I deal with high anxiety and I shouldn’t be in actual tears over this issue. If you have a job to do, then actually do it.

Deplorable treatment of current employees. Absolutely vile when trying to get any post employment actions taken. Well known in this community for high turnover rate. Refusal to assist former employees. Do yourself a favor and apply for the first party company. Once you begin using benefits will be held against you even after jumping through ever hoop they put in front of you or refuse to let you take advantage of. Corporate gas lighting is their game if you need any assistance.

Job: Answer phones for client members to assist with their insurance needs. No sales pushing or requirements.however the client has specific rules that if they are not adhered to, you will be fired. 12 weeks of Training is sufficient, but obviously could be improved. Turnover is high due to lack of instruction. On the job training is constant, which is good but you have no time to keep up with the changes in rules. So you make mistakes unknowingly - and then you lose your job.

Just started employment with the this company so far so good seems like I'm really going to like the work environment.

Extremely repetitive work for the most part as is call center life. Depending on the line of business the pay and benefits can really be quite fair. Corporate works with college students. A great place to work for someone who wants to know exactly what to expect everyday it's made getting through college a blessing even with all the drama and ridiculousness that can come with the job.

A home away from home, these people really care about you! Whether you come into the office, or work from home. If your thinking about a career in telemarketing, this is a great place to start! Make sure you give them my name as a refeal when placing an application, I would enjoy become a coworker with you.

A few years ago, I would have said that it was a great place to work. However over the last few years, things have gradually gotten worse and if I could I would give this place a 0-star review I would.

The bedbug situation three years ago was terrible. I had to seek medical attention due to the fact that I had an allergic reaction to whatever they had sprayed to try to control it and they stated that they had used the most hypoallergenic product available and that it was impossible that I could have reacted to it. I tried filing a claim three times and it was denied all three times.

In terms of cases of workplace bullying, nothing is done. Chairs at assigned seats would go missing before the person assigned to it would arrive and I was chased away from my locker on my break by a team lead at the behest of another employee. It got to the point that I was afraid to take my breaks for months without a manager present. Multiple reports yielded no results and I have witnessed people getting yelled at by coworkers for daring to give someone a compliment.

They CLAIM to offer assistance with mental health and counseling, but when asked for the information it was not provided and when W-2 forms do not arrive in the mail but are reported to management they do not provide another copy nor do they give the information how to retrieve it in a timely fashion.

As for how they have handled the pandemic, it has been utterly laughable. First a notice went out in late March, early April stating that they would begin taking temperatures at the door, and it took them until the start of June to begin doing so. They have also placed a policy of unless you are at your desk or eating, you have to wear a mask in the building but this rule is in no way enforced, just today I saw a team lead wearing a mask as a chin guard with neither the nose nor mouth covered. I also saw someone wearing a camisole as a mask, not made from the camisole, but the actual top hanging from their ears over their face and people wandering the building with no masks whatsoever. How they have handled scheduling has been utterly ridiculous in this time as well. At the end of April they started closing the site on weekends and shifted schedules of those who worked weekends to work the days off they previously had during the week to make up for Saturdays and Sundays, but nothing was ever reflected in the scheduling systems and those who felt the impact of this have lost out on their performance pay due to the fact that it is given ONLY if the reliability is high enough. We also have not been able to schedule those days as paid time off because the system says something to the effect of "paid time off can not be used to extend the schedule. " When a team lead was approached about this matter the response was "I will put in a ticket and you will be able to request them off if the schedule is changed. " It has been three months and NOTHING has been changed.

I urge anyone considering working for this company to try elsewhere because the stress and abuse is in no way worth it.

Horrible experience.read the post regarding bed bugs and yes thus place is full of bullies!

I have been here seven years and as long as you go to work, do your job properly and respect everyone then it's a great place to work. I love my job, I love the company I work for and management definitely has your back. They are human also, just this year I have had multiple deaths in my family, they've been there for whatever I needed. Went through an extremely hard time in 2015 and they found me a counselor and covered my first few visits. My oldest child was getting into a lot of trouble, they covered his first 5 counseling visits. They've got your back as long as you are honest and do your job.

Management is terrible but the pay is very welcome. Not a difficult job either. It's a good start for someone new to town or being an adult.

Hired me, and then fired the whole training class two weeks later because of "changes in volume estimates. " We were offered the chance to join a training class with a different division for a 33% pay cut after a 2 week unpaid furlough.

Well my husband got a job there and one of the top salesmen. 90 days in and never saw a commission check. They change the way things work up there a lot. Seems like another one of the many dead end jobs in this town. So disappointing because we thought it was going to turn out to be a very compatible job for our situation.

Two years ago, back when this was TeleTech I would have rated it much higher. However, this time around I got screwed over by the company more times than I care to count, They tell you that if you want to get out of paying a smoking tax you need to take a screening and pass. I took the screening, and I havnt been a smoker for almost 8 years now. Yet they continued to bill me for it.

Once you go part time you are no longer eligible for health insurance (the smokers tax is part of that health insurance) I went to part time and continued to get billed for health insurance and the smokers tax.

I recently stopped working for this company, and in my final check, they once again billed me for a smokers tax.

So, if you ever feel that you are making just too much money and want someone to take it away from you without giving you ANY option to speak to someone from HR or Payroll to get it fixed.this is the company for you.

If I i could give this place a review without having to at least put 1 star, I would. Training is a total joke, management is a joke, this whole place is just a huge joke. Don't work here