U-Haul Moving & Storage at Big Bend Road

Good employees. It would really be nice if they had chairs you could sit in while waiting to be helped. Especially people like me with a disability.

Manager of the store that I've been to is an awesome individual very knowledgeable and help me look up my trailer for my motorcycle thank you

Last year, the locks were changed on all units and I was not notified. Arrived after hours to find that could not get into unit. I had to call and get keys mailed to.me. No explanation as to why I was not told locks were updated. This week received a call that I left the circular lock on the unit and it needed to be removed. Called back and said sure I'll come take that off this weekend. Mind you it is just hanging there, not locking anything because their updated locking system is in place. Pulled up, during business hours, to find my access code is disabled. I had to back up and call. Apparently this was some kind of punishment until I removed said lock. I was not told my access was disabled on the phone. So the same man that I talked to this week, opened the gate for me and we had to show him the lock we removed in order for him to enable the code again. I felt like a child being punished. A child who has paid this company thousands in Ubox and storage rentals. Horrible customer service.

Perfect storage facility. Safe and secure. I've had a unit with them for five years and have never had Ann issue.

I was told I would get a free month of storage if I rented a truck from them which would have saved me $200. This was not true and I was not able to redeem the offer. I will be using other trucking and storage facilities for my businesses going forward.

Ok, I want to start by saying, this is a mini storage facility so take it for what it is. Beyond that, the security is actually really good. The flip side is, we had to use this place because of one of those 'life situations' that require you to make quick changes. This health thing has had that impact on many people. So we overpaid month by month to store our stuff, not because the facility rips you off. That wasn't our experience. Just because life hit. Anyway the initial manager, Jarrod. Wasn't our favorite employee. However, the fellow covering for him when we finally got our stuff out was cool and helpful. Even taught us some facts about the company. He was really accommodating also. The facility is kept mostly clean and orderly. I did notice poison traps when we cleared our unit out. So there's some type of rodent issue.

Very disappointed with my recent experience at this location. Reserved a truck a month in advance for a one way trip. Didn't receive a call the night before with details as promised. Arrived at scheduled time only to be told that UHaul was "slammed" and no truck was available. The staff was not a bit sympathetic or accommodating. Finally an available truck was located at an autobody shop that was closed. I traveled 25 minutes to the location, uploaded my license, confirmed that I was at the location, typed in my credit card information, had UHaul call two family members to confirm my identity and was finally texted the code to remove the lock to get the truck keys. All of this was while standing alongside a busy road in some random part of St. Louis. Planning to use Ryder in the future.

I am giving this place one star because it is not possible to give it negative Stars. Worst customer service ever. Stopped in 3 weeks ago to reserve a space offered to leave a deposit was told it was not necessary. Today I went in to finalize the transaction and was told the space that I had reserved was no longer available but was given another one in a different building. After filling out the paperwork I went home loaded up my car and came back to find the code that I had selected and which had supposedly been entered that morning was not valid and I could not get in. So I had to go to talk to the employee working there who issued me a temporary code. After going in a second time and finding the unit that was supposedly assigned to me I found there was already a lock on it so I had to go back out to the employee area again and tell her this. She went back and found out that this was not one of their locks but it was a customer lock which meant that the space which I had been assigned that day earlier was already being occupied by someone else. I should also point out that the employee told me that apparently the unit that I had been assigned was occupied and the person occupying it had not paid rent for a total of 5 months and they were just figuring that out today. And then to top it off I was told they had no more spaces available in the size that I had requested. Keep in mind that I had made a point of reserving this space 3 weeks earlier only to be told there was nothing available today. The employee did offer me the larger size for 20% off which was still more than twice as much as I was planning on spending. At that time I told her that I wanted nothing more to do with U-Haul, and I asked her to delete my credit card information. I would not recommend this place to anyone they clearly have no idea what they're doing the employee that attempted to help me kept complaining about how her computer system was so bad and they clearly do not communicate with one another. Save yourself a lot of frustration and aggravation and go somewhere else.

Jared the manager, works hard.
I have a storage space. Reasonable
. Lots of trucks for rent.

I recently rented a motorcycle trailer at this place. Staff is externally helpful especially Jeany! I never rented a trailer before, they really helped me hooking up the trailer to my car. As it’s my first time, I was struggling to connect my car wiring to the trailer. Jeany even provided me toolset and helped me find wiring in the car. I definitely recommend this place for any rentals. Great place! Great staff, overall great experience!

This location seems to always be well stocked. Fast check ins and even faster drop offs. Took about four minutes to detach and leave.

Nice, knowledgeable workers. Clean lighted area. Assortment of storage units and packing supplies

Easiest place to work with. The manager actually takes real pride in his job and you can tell. The only negative at all might be the cost of storage, it seems a little high.and they know it. Don't be afraid to ask for a discounted rate. It may not be much.but I would trust storing my things here again, before most other places. For truck rentals, I would always go here first.

I have been to this location numerous times. EVERY time there have been problems. It takes them way too long to get you in and out. There seems to always be new staff working there who don’t have a clue how to get anything done.
Today I was there for an hour and twenty minutes trying to rent a trailer. The clerks went through the computer process four times, and were still unable to complete what should have been a simple task! It was so bad that I left with nothing.
Avoid This Location if at all possible!
I went a few miles away to UHaul of Ballwin and was in and out in less than 15 minutes. They are much more knowledgable and efficient there.

Terrible customer service! Very unfriendly, and cold; except for 1 guy, not the manager though. They are sooo inconsiderate, gave me the most expensive rate, and charged me almost $300 for a 20ft box truck just 1 day use. I really feel ripped off! They are the worst branch ever!

They always park moving vehicles to close to the entry/exit gate allowing for only 1 way of travel shared in both directions. Very difficult to exit if you need to put in pass code. Also, difficult to safely see around corners when driving b/c of all the trucks. I have mentioned numerous times, they rectify it briefly & then do it again.