UniGroup, Fenton MO

Their adjuster came out here 62 days ago and every day I get the same run around. We're working on it and it will take time to process this claim. They have been the most unprofessional company I've ever dealt with. I have worked with dozens of insurance companies in my line of work and I never knew one could be this bad. Every single thing they tell you is a lie.

They ruined family heirlooms, damaged the property, were late, took 50% longer than quoted, ran out of moving blankets, etc. Every single item we listed as high value was destroyed. Any other company couldn't be this bad if they tried!

We have hired a lawyer due to this impacting my pregnant girlfriend's health and they don't care. They just continue to ignore you.

Caused over 150k with of damages and have dragged out the claim over 3 months now. They committed several federal offense during the process, caused damages at both locations and have been an absolute nightmare to deal with.

Avoid them at all costs and be prepared to hire an attorney as we just decided to do.

If your goal is to get a royal screw job when deciding on a mover, then one of Unigroup's moving companies - Continental, Mayflower, or United - needs to be at the top of your list of companies to deal with. Having moved long distances several times in my life, I know moving is never easy or fun. But the incredible incompetence (if that's what it was - read on for an explanation) I and my partner experienced with Continental, and its sister moving company, Mayflower, plumbed new depths of ineptitude on our move from the Seattle area to North Carolina.
Between the two companies, they managed to "lose" over 20 of our boxes. And interestingly, these were the boxes that contained many of our most valuable items. My partner and I, both retired professionals, merged households over twenty years ago. Both of us brought into our household, and added over the years, top-quality furniture, electronics, kitchenware, and accessories, including many heirloom keepsakes that a price cannot be placed on. Continental's packers told us to put our most valuable items on the table and they would take care of them. Boy, they sure did. These items just disappeared. Yet, as far as we can determine, the company never seriously investigated our expressed concern that we may have been the victims of an organized theft ring.

While I am focused mostly on the missing goods, there were also a number of expensive items, including Riedel wine glasses and an expensive George III serpentine chest that were damaged.

Wait, there's even more! Because of the value of our goods, we paid extra for full insurance on our move. Continental's director of business development told us that he would see to it that our claim was expedited. We produced two highly documented sets of claim forms. (We had so many missing items that we exceeded the capacity of the company's online claim system; we had to complete the inventory on supplemental paper forms.) The conservative total we came up with was over $25,000. After dithering for nearly four months, Mayflower has offered to pay - drumroll! - a little over $4K, using the flimsiest pretext to deny responsibility for the other items, which, once again, by the oddest coincidence, happen to be among the most expensive.

This is exactly the type of shabby trickery that is causing so many Americans to lose faith in our country's economic system. No doubt the suits in Unigroup's C-suite of this faceless, soulless corporate bureaucracy think their company is doing a great job as long as they get their lavish pay and bonuses. I hope our story convinces you otherwise.

Well, as you can probably tell, I'm fighting mad, and I am not going to let this drop, and I am not going to be pressured into taking this low-ball offer.

But please take our experience as a warning. Seriously, consider PODS or U-Haul to do as much of your own moving as you possibly can. If you absolutely need a long-distance mover, my advice is not to choose any of Unigroup's three moving companies.

ADD AND RESPONSE TO UNIGROUP: No, I will not call your customer service team. My partner's adult daughter, who has served as our representative, has taken time out from her oversea's trip where she is helping her expectant daughter, to contact your company seeking more information on what documentation you require. But from now on we will only deal with Unigroup and its subsidiary companies and partners in writing, because your written words have proven to be worthless but at least we can hold you accountable when those statements are in writing.

Added 5/23
My partner's daughter, who acted as our rep, reacted with outrage to Unigroup's attempt to buy us off, telling Unigroup NOT to send us a check reflecting their proposed settlement.

Well, big surprise, Unigroup of course ignored our expressed instructions and sent us a check, exactly what we told them not to do. Apparently there are no depths of baseness that Unigroup will not plumb in order to evade the costs of responsibility.

This company moved my items cross country. My items arrived 30 days after I was told they would and were badly damaged by the movers. I paid extra to insure my items but United refused to pay claims, denying the damage was caused by them. They also damaged my property while unloading the trucks. Every employee I had contact with after signing a contract was rude and unhelpful. I strongly recommend you look elsewhere for services. These people are crooks and liars

Terrible experience with UNIgroup. We have been told the move might take between 8-13 weeks from Asia to Europe. They told us we would probably get our belongings (including furniture) on time for Christmas. Now they are telling us it will probably come during the week of February the 6th.that's 21 weeks! Our family including my 5yo daughter have been camping since middle of September.

They gave us misleading information to sign a deal with us.this is a shame.

The staff is not helpful at all, not courteous, never did them apologise or tried to find a solution, well we have been told that if we want an early delivery we need to pay extra.are you kidding!? This clearly means there is a way, just a lack of willingness, compassion and education towards customer service.

And if this is not sufficient, they ask you to be at their disposal for the delivery! Never been in a situation where we, the CLIENTS, must be available for the service provider with only 3 days notice

AVOID AT ALL COST this company

Not only do I not recommend Unigroup, I warn people to avoid the company at all costs.

We hired Unigroup to ship our belongings from USA to Singapore. The quote gave an 8 week to 14 week maximum timeline from pickup to the date of unpacking. It was verbally noted however that the norm was 4 to 8 weeks. They insisted they have availability and have executed shipments on this route many times. We agreed to move forward based on their word that they were ready to ship and had a container ready. They weren’t the cheapest option from the quotes we received.

The moving company that came to pack and load everything was excellent. They carefully put our belongings in boxes and wrapped our furniture. This was the last week of June.

We received 12 notifications from June to October pushing back our shipping date by 2-3 weeks at a time. One notification came before we were packed, the next came AFTER our container was supposed to have shipped already and continued from there. We had to reach out to request the status on several occasions.

The first week of July, we found ourselves across the world with our 3-year-old and trying to plan to rent an apartment based on when we were told our belongings would arrive. In the meantime, we continued to stay in short term housing (at a considerable expense) as we continued to be told our items would be shipping shortly.

In August, understanding the contract stipulated we would receive our belongings no later than October 11th (14 weeks) and based on continued assurances delivery would come sooner, we decided to sign a lease on an apartment. We carefully timed our lease and eliminated many options in accordance with the contractually obligated delivery to avoid our items languishing in storage. Unigroup also made clear that there would be additional fees for storage and other costs if they were unable to delivery once the container arrived.

Despite the contract, our house was packed on June 23rd and we were unpacked on November 4th.
At every step, we were charged additional costs. We ended up paying Unigroup $2k in additional costs including fees associated with our container being held upon delivery because by the time it arrived in Singapore, we were in the USA for our first trip home. The 2k in fees doesn’t include the bare necessities we had to buy to hold us over in our empty apartment.

The movers that unpacked us did a great job with putting our furniture together and putting everything in the correct location. However, they did move a dresser without furniture pads that scratched wood floors. (Unigroup said they would address this and has a company coming shortly for repairs). The movers asked if we wanted to have all the boxes unpacked and we said yes but as soon as it was 5pm, they said they were done and we could unpack the remaining boxes and call them back for disposal. We later found we had at least one box was missing and after letting the team know, nothing happened to address it.

Not only do I not recommend Unigroup, I warn people to avoid the company at all costs.

I unfortunately had to used this service for my relocation. This has to be some of the worst customer service I have ever experienced. I had several items stolen and trying to get in contact with anybody was very challenging. They were very rude and made it seem as if it was my fault. The average time for a response for an email was 2 weeks and that was after me sending the same email multiple times stating I was following up. Don’t let me get to leaving a message as I have yet to receive one phone call back. The trace of my stolen items I was told was going to be 30 days and it was 4 mths.

Morgan Bebout, Heather Sherburn, JT Schwarzbauer, Beth Sulcer and Ian Thompson I emailed and asked several times to get a supervisors information and was completed ignored. I will not be getting my attorney involved as this experience was absolutely terrible and they refused to locate or pay for my items there stolen. I’m sure there are better companies that understand customer service that you could use for your relocation.

My husband and I hired Mayflower when we lived in North Myrtle Beach. This was in October of 2021. Out things were to be stored for 6 months. Then moved into our home in Elizabethton Tennessee.

We purchased the highest level of insurance that Mayflower offered through Unigroup one of their companies. It was for damages as well as replacement.

After 6 months of storage in April of 2022 a three-person team picked up our items and used an 18-wheeler truck despite the fact that they knew it would not be able to get into our driveway.

What they did do is they coordinated a U-Haul. Parked their truck at the bottom of our road and then shuttled our 18-wheeler full of things up to our house.

This G-Maps website seems to disallow a detailed review. I think it was too long. Suffice to say since July 2022 we are still waiting (It is now December 2022) for an appropriate settlement that is at the level of coverage we purchase from UniGroup.

They have delayed responses,   They have been unaware that one agent was actually working on the case. And they have asked us to accept settlements like replacing a grill at 50% of its features size and burners.

Feel free to get in touch with me if you want the details.

The employee in charge of government transportation was more than unresponsive, she was what seemed to be deliberately unavailable.

I have reached out to customer service via email, but have not since received a response.

I had a poor experience. My move coordinator generally seemed inexperienced, and towards the end I lost most of my confidence in her ability to do her job with any measure of certainty that she was advocating for my shipment.

Mine at the end of my PCS presumably went on leave and my shipment was passed to a co-worker. An observation: It seemed to me that this individual was on the verge of laughter during our initial phone call. Don’t know if I missed the joke, she’s just a very happy person, or can’t/doesn’t maintain professional decorum in phone conversations.

I had to initiate virtually all contact with my coordinator/this TSP and otherwise never received a proactive update from their part. Every time, coordinator’s emails were signed “I’ll keep you posted” - I don’t recall a single substantial update.

Like many other shipments, mine was both delayed and exceeded my Required Date for Delivery, and only after my direct involvement did they escalate my shipment to their higher authorities and began the clock for my inconvenience claim.

The origin agent (Studdard) was great, but the driver who made the final delivery (contracted through Studdard, assuming this was an ad hoc solution shuffled off to the DA because the TSP broke RDD and needed a solution) spent the entire time trying to negotiate with me out of not doing his contractual obligations like debris removal, inventory count, etc. Ultimately I hold the TSP accountable for their employees, proxy or not.

I am currently waiting for my inconvenience claim Per Diem money, reimbursement for hotel, and damage claims to be settled. I am not convinced that these will not require my direct involvement for final close out. I am told the checks are in the mail, but I’ll believe it when I see it and intend to fully pursue my entitlements.

Military families: When you initiate your move in DPS, remember to add “CREM” (Crest Mayflower - “UniGroup” is the parent headquarters for Crest Mayflower and their network of origin/destination agents) as a “non-preferred” TSP to see if the system will give you anyone else but this company. I know I will.

Nothing is worth the stress and frustration that UniGroup added to my PCS move, and the Department of Defense would best protect us by withdrawing this contract.

Note to admin: If you’re going to post a generic “Thanks for you review” reply, please don’t bother. It just seems insincere for you to do that for everyone’s comments. A 5-star from the next reviewer would be a real indicator you’re actually reading and considering our reviews.

Unigroup has been responsible for our military move, which is turning out to be the worst experience we’ve had in 12 years of moving. They are providing no solutions or answers. We are currently surrounded by boxes with no answer as to when a driver will be available to pick up or transport our household goods. The most frustrating part is the lack of communication. Our move coordinator is impossible to reach by telephone, but sends vague emails. Today, she was even unaware that our household goods were still in our home, even though just yesterday she was supposedly working out a solution to this. If they are assigned to be your moving coordinator, please request a different one.

Edited to add: Three days (a Friday) after our initial scheduled pickup, our household goods were picked up. We were assured by moving coordinators at UniGroup that it had pre-coordinated with the local company for our household goods to arrive to us that following week. Instead our household goods sat for another week at our departing duty station, and are sitting at the local agents warehouse. By the time we receive our things, it will have been almost a month for a 10.5 drive of a move. I understand there are delays and a worker shortage, but I don’t understand being lied to and promised things that had never been arranged. Once again, if you are assigned UniGroup as your moving coordinator, please choose a different one.

This company should step aside and let a legitimate company takeover. They outright lied for coordination on a recent move. They said one thing and did another. The only reliable thing about this company are the reviews this place earns.

If you are in the military or doing a military move, contact your local transportation office and speak the truth. That way this company loses its contract.

Don't do it! Do not use this company!
We had a military move from CA to TX. On loading day, the packers dumped most of our items that were in drawers or cabinets in the boxes. Nothing was organized or respected. The 2 guys loading the semi were rude, and were caught kicking some of our items, they didn't protect any of our furniture which ended up it a lot of damages. Then here in TX on unpack day, on of the employees was arrested at the base gate due to an outstanding warrant.
After all of that mess, I submitted the claim for all of our damaged and missing items, and called the claims office to get some info. And recieved a call back from a woman named Evonne Miriani with claims TEAM 3 who was VERY RUDE. Basically when she wouldn't answer my questions, I emailed her and she was extremely rude and told me she couldn't work because of my emails. Really? She tried to say that the inventory list I sent her to prove that THEY damaged our couch, she tried to say it was a different copy from hers, Basically trying to scam and say the couch was damaged before our move. I sent her plenty of proof pics showing her that was not the case, and sure enough I received a email back from her giving the full amount of the couch that THEY damaged.i was very shocked at how rude and unprofessional EVONNE was!
This company will break your things, disrespect you, send ex cons to your house, and treat you like you dont matter And then try to blame you for the damages that THEY DID and make you feel bad about it!
Evonne needs some SERIOUS customer service training because her attitude will get her into trouble one day! DO NOT RECOMMEND

Military move from WY to KY. Loaded up on 8 Dec with a delivery date of 20 Dec. Its now 23 Dec and our household goods are still in WY. At this rate we may have our things by the second week of January.
No Christmas decorations, furniture, beds, kitchen ware, clothes…none of it. The best part is they are only penalized $59 each day they are late. For a family of 5, not having their entire house, the compensation is $59 a day. Wonderful.
Let’s see how much stuff is broken or lost whenever they decide to deliver it all. Way to take care of the military Unigroup.

This review is in relation to a cross-country move, from Denver CO to Baltimore MD, in October 2020. We waited until now to post a review, as we were hoping to have some resolution of the damages incurred. However, as of today, August 5th 2021, we are still waiting for resolution.

We signed an agreement with Mayflower Moving company to carry out our full service move. As part of that agreement, we upgraded to (and paid for) the full replacement insurance option. ***

A quick note: apparently, Mayflower subcontracts their pickup and delivery services, so you potentially will have multiple different people handling your belongings at different stages of the moves. In this case, the pickup was handled in Denver by Johnson Storage & Moving.

Long story short, the move was a disaster.

First off, the delivery was late by a day outside the delivery window. Not terrible, just a little annoying as we had a 5 day window to begin with.

The issues were uncovered at delivery time - multiple boxes were crushed and carefully packed items in the boxes damaged. Some of the boxes were very strong wardrobe style boxes with the metal hanging bar at the top and even those were collapsed. Several furniture items (an armchair, an end table, a console table etc.) were damaged beyond use. An expensive Casper Wave mattress (which was bagged) somehow got water damage that was resulting in mold spots, as well as what looked like dirty boot prints. Something similar occurred to a large, expensive area rug that had been professionally cleaned and wrapped prior to the move,

We discovered after the pickup, that the items were unloaded from the truck and repacked into wooden moving pods at a different site. We suspect (but cannot prove) that this is where the damages happened. The damage is consistent with a crushing blow. Either something dropped onto them, or the items were themselves dropped from a height. Obviously, items were left out where the ground was also wet.

In Baltimore, the delivery itself was horrendous, and that is not even included the physical damages. The team leader was incredibly aggressive to the point that we wondered if we needed to have him removed. He argued vehemently with the building management, refusing to wear a mask. The team damaged hallway walls, damaged apartment walls, dropped everything in the living room, were refusing to do setup of larger items (per the full service agreement we had paid for). A lot of items were left in the hallway for us to move. They basically just dropped things in the living room (left the coffee table standing on one end) and it was only when we insisted that they put the larger items (Couch, beds etc.) in the places they needed to be.

We immediately contacted Mayflower and the Denver local representative. The Denver office arranged for $100 reimbursement for the single day delay. We were then instructed to file a claim through their corporate claims team. The immediate offer was $500; however as estimated damages were closer to $4500, we declined that and proceeded to file a claim. This claim went to Claims Team 2 at Unigroup.

Since October, this claims team has been incredibly incompetent. They have lost the photos sent multiple times, they have lost paperwork. They seemed to be unaware that we had full value replacement coverage, and for example offered $150 in compensation for a $2500 mattress, even when they acknowledged that it was damaged. They only assessed a small fraction of the damaged items, even though the local assessor took pictures of everything and documented everything. As a result, the assessor had to come back and do it all over again. To date, they have offered only $525 in compensation, just $25 more than their default offer to 'make it go away'. They completely ignore emails. If you call, you will get someone who quite frankly sounds like they hate their job and by extension, you. We can get absolutely nowhere.

At this point, it's difficult to believe that they are quite this incompetent - it seems too deliberate, a ploy to get people to give up. Avoid!

12 days late in delivery of my items. Customer Care Supervisor, Amanda Castiglioni, will call you but will not answer your calls to her. She will attempt to set up meeting times only to not show up for them. I’ve been hung up on when trying to call their 800 number for customer support. I’ve filed complaints with the BBB and am waiting to hear back on that. They will whine that they don’t have the manpower to get the job done when they say but that doesn’t stop them from making more empty promises about getting things accomplished that ultimately fall through yet again. This company should be put out of business and set as an example of how to not treat clients. From the bottom to the top, they will lie and hide to avoid listening to what they’ve done wrong to you.

I am assisting an elderly client who had the misfortune of utilizing UniGroup. Unigroup truly deserves the terrible ratings they receive from their customers. Note that their positive reviews come from their own employees or contractors. Yelp doesn't allow them to game the rating system and UniGroup's rating on that site is close to zero. This company preys on elderly and vulnerable people by selling them expensive "full value protection" coverage and then denies their claims or makes low ball offers. Avoid them at all costs. Unigroup's residential brands include United Van lines and Mayflower.

In response to UniGroup's comment, we have spent hours working with their teams trying to resolve my client's damage claims, but the response from UniGroup has been consistently miserable. I'd love to see a direct phone number to someone with decision making authority posted on this site, but that person's phone would be lit up for days. UniGroup's claim handling practices need to be investigated and congress needs to revisit the caps on damages currently in place for claims related to interstate moves.