United Credit Union - Moberly

Jo and Lindsey are so sweet and so helpful I appreciate them so much! Staff have always been so sweet, professional, and helpful never any issues

Joe Chapman pulled my fiancés credit without authorization, it has been months trying to get it removed and management has not done anything besides say that joe got ahead of herself.

** Joe Chapman pulled my credit without authorization do not work with her**

(coming from someone that never leaves bad reviews because I dislike leaving reviews but please be careful with this branch)

Went into this branch to get Information about a credit card, I walked in and was told to wait, I have been banking with them for awhile now so I’ve had no reason to dislike them, until now. I waited and then JOE CHAPMAN came out and took me into her office, I told her I was there to get some Information, she asked for my account number to pull up my account, meanwhile she was doing that I asked if I were to apply if it would pull at my credit she said yes I then decided not to give anymore Information and come back once I was ready, I left and the next few days I look at my credit score to find that they have pulled without my authorization. I called and spoke to the manager many times, they told me they were sorry that Joe Chapman had gotten ahead of her self, but they are unable to remove the credit pull, it has been months trying to get this off my record and they have not helped. I never told her and of my information she simply asked for my account to pull up my name, she never asked if she could run my credit or asked if I was applying, I was only there for information. She got ahead of herself, this has affected my credit very badly and they have done nothing to help besides say they are sorry it happened.another reason not to bank here:

A few months later I moved out of state and my debt card was expiring I called to get a new one mailed and they told me they were unable to help that they could only send it to my address that is listed in the account (in Missouri) or come into the office. I explained I had already moved and asked if it can be updated online they once again were unhelpful and said no, I then asked what do they do with clients that move out of state and to speak with a manager only after asking for a manager they said they would send me a email to update my address. Very unhelpful until I asked for a manager. Very unprofessional and rude!

Haven't been able to get a hold of them by phone for three days just goes to hold.

Can't never get ahold of no one I had to drive my mom 3 hours on a sat to take paperwork we were told she had to bring in person. They aren't open on Sat only drive threw. And they are useless as can be. I was told we could do peer to peer lol and they were useless as well. Your website does not say drivethrew only on sat. This place is useless

Can't even get a hold of the credit union and have a call center that doesn't answer have the time. Everytime I go to the bank it takes forever. There always short handed. Plus I have a secured credit card that I have to put my own money on to use. Then the charge me interest on the card. They keep the interest. I don't have a payment agreement set up. Or a payment agreement set up to to it out automatically out of my paycheck direct deposit. But they sure did help themselves to my check to pay off the card I pay with my own money to have so the can take there $3 interested. Are they that desperate for money. This bank is a joke

Jo at the Moberly branch has always been great to work with and super helpful! Would highly recommend her and her team for an auto loan at great rates.