University Health Community Care Fairmount

This place is ridiculous! I had 2 appts scheduled for my daughter and I back to back they would only see one of us. I called because I was running late and they instructed me to come on if I could get there within the 15 minute window. We were scheduled from 1: 20- 3-20 an hour a piece with the same provider in the same office. I walked in before the 15 minutes and they would not see me. It is very difficult to get an appointment these days. My appointment would’ve literally taken half of the scheduled time allotted for the exam. They are rude and don’t want to be bothered with you! The lady Brandy at the front was very nice and helpful but no one would get up and go explain the situation in the back and if they would’ve I probably would’ve been seen

This clinic limits the number of appointments per day, which IS the downside of going to this particular clinic. Every time I call this clinic to set up an appointment, I had a reasonable expectation to be seen as soon as possible. The soonest the doctor can see me is in two weeks. I don't have two weeks. I have an immediate concern that needs to be looked at asap, not in two weeks. Having to wait two weeks to be seen for an issue is ridiculous. I should not have to wait this long to be seen by a doctor for a health concern. What happened to quality healthcare? What happened to excellent service? We don't matter because the staff at this clinic are not concerned about our wellbeing. I guess a phone call to Guest Services is my next option to lodge a complaint about this clinic. The COVID guidelines have been lifted. There should be absolutely NO reason to limit the appointments each day. Open up that calendar and start giving us appointments for the SAME DAY service we expect so we can have our health concerns be addressed. I absolutely will advise anyone to go somewhere else for their better healthcare options. This is ridiculous. TWO WEEKS! No thanks. I want to be seen the same day for health concerns that needed to be addressed asap. Screw this clinic.

The receptionist/front desk staff were amazing and so kind. I got to my appointment 20 minutes early like they requested but I waited 50 minutes on top of that to see the nurse practioner. They told me it would be 5-10 more minutes around 20 minutes prior to that. When I saw one patient who got there after me left, I also left. It is silly to request someone be there 30 minutes prior but leave them waiting for longer.

The front desk staff and the healthcare workers who begin your appointment were fantastic which is why I’m rating 2 stars. The NP Joe was not. He had the worst bedside manner I have EVER experienced, and I have had to see many doctors throughout my life for a chronic illness. He was patronizing, argumentative, and rude. First he didn’t believe me when I discussed my condition, then he admonished me for not getting it checked out, as if that’s not what I made the appointment for. Multiple times he said, “I’m not going to argue with you”, when I tried to advocate for myself and provide him with as much history as possible. I left the place defeated and in tears. If you want the compassion and care University Health talks about, do NOT see Joe.

I love the entire staff there. They are great. Everyone is nice and friendly and you don't have to wait very long.

Dr. Joseph Nichols has literally saved my life twice in the past year. Pretty much the only guy I trust with my healthcare. I’d highly recommend him!

Called to setup an appointment was put on hold immediately. After a few minutes someone got on the line because I heard the background noise and they hung up on me