University Health Lakewood Medical Center, Kansas City MO

The staff has been very helpful and seems to really care in a down to earth manner.

One of the better places I've been.
Oh and there is a nurse by the name of Alyssa she is awesome and really on top of her job.

07/16/2023 in room 2211

Very wonderful hospital, they induced my labor and gave me and my baby girl amazing care while I healed from my c section. The two visitor rule was amazing because It allowed my mother and boyfriend to bond with the baby.

Very wonderful hospital, they induced my labor and gave me and my baby girl amazing care while I healed from my c section.

Do not go here. Don’t send your family here. Don’t let your friends go here. The incompetence of this place is dangerous. I would say it’s a glorified urgent care but that would be overstepping it. Seriously. Don’t go here for general care, ESPECIALLY anything life threatening. Chances are you’ll die in their care waiting for an ambulance to transfer you out to another hospital with the appropriate capabilities. The fact that this “stepdown” of an actual reputable hospital (Truman Hospital Hill) exists is sad. The emergency room cannot handle anything. The icu shouldn’t even exist. Zero cardiac capabilities, zero dialysis capabilities, you name it. Avoid this place spend the extra 4 minutes and go to st Luke’s east or the extra 15-20 to Truman downtown. I’m really not sure why the joint is still up and running.

The worst experience in emergencies I've ever had, after 3 hours we were still waiting for 1 doctor when we arrived there was only 1 patient in the room when they passed my daughter it was full and they don't tell you anything it's very frustrating that they can't attend to an emergency

We came in today with my oldest son. Front desk nurse was very rude. She refused to let me back with my son, despite several direct request made by my son to have me go with. After I called the charge nurse myself, I was allowed back. They attempted a procedure on my son which was not only unsuccessful it was completely traumatizing. The nurse was friendly enough but was very noticeably inexperienced. She was reading the directions on the tubing as if she had never seen it before. During all this, they switch doctors (shift change I assume we were never notified) who never came introduced herself until I requested to talk to the doctor …. I’ve been going to Truman for over 15 years and I have to say I am absolutely disappointed and frankly a little disturbed about the level of care of my son received today.

Listen up, soon-to-be fathers: apparently if you bring your wife to the hospital and sit by her side for 5 straight days while they induce labor, University Health doesn’t see you as a parent. Only a visitor. They have a strict 2 visitor at-a-time policy. So when your parents and in-laws come to meet their first grandbaby, if you want them to share that beautiful moment together as a family, you’ll have to sit out in the lobby and miss out on it. Because remember, if you are a man, you’re nothing but a visitor. Doesn’t matter one bit if your name is on the birth certificate. God forbid you’re in the room when 2 other people come to visit. Not like I was trying to bring a party bus in all at once. Absolutely ridiculous

I visited an outpatient clinic once and received great care.

The billing side was a mess. The online bill pay option wasn't functional. I sent a check that was promptly cashed, but not credited to my account. I've been repeatedly told the error was corrected. Most recently I received a robo call threatening to send me to collections for this $50 bill.

I have spent 5x as much time trying to get my bill paid as time I spent in the clinic.let alone compared to the few minutes I actually saw the clinician.

Had my first doctor visit here the other day and it went really well. All of the staff was super helpful and nice.

Docking 1 star because the operators when you call in are extremely rude and very hostile. For an otherwise very good experience they should really look into the phone operators at this location. They kind of ruin it all because they're so mean for no reason.

Worst ER hospital visit I've ever been to, I went last night for abdominal pain they got me in fast and did a CT scan and ultrasound, took 4 hrs to get the results back to find out nothing was wrong "pain level 7 " was not offered any medication for pain. Dr. Was going to treat it as something else but he wasn't for sure that was it, but if the doctor says there is nothing wrong with me then I guess there is nothing wrong with me. THIS HOSPITAL IS A JOKE

Was seen in Emergency Area. The wait was long but so worth it. I finally feel like I'm going to get answers to the issues I am having with my hands. Was seen by Dr. Dahl, very cordial, answered my questions, has a slight sense of humor which helped calm the anxiety of just my being there. The whole staff from the Triage, to the Blood Drawing to the shot at the end was all well executed. Thank you all so much.

A VERY RUDE, POMPOUS AND OBTUSE MAN, ANSWERED THE PHONE AROUND 3: 18 PM ON MARCH 15 TH 2023

THE PROPER THING TO DO, IS NOT TO JUST SWITCH SOMEONE OVER TO ANOTHER LOCATION, IN THE MIDDLE OF A SENTENCE, WITHOUT EVEN TELLING THEM YOU'RE DOING SO.

YOU SHOULD NOT BE ANSWERING THE PHONES WHERE PEOPLE ARE IN NEED OF ASSISTANCE. YOUR PERSONALITY IS THAT OF A STIFF, YOU SHOULD BE WORKING IN THE MORGUE.

My son went in for a routine follow-up on his medication because it’s a controlled substance. We were asked if we wanted a Flu shot while he was there. Of course we said yes, because it was that time of year. Then we got hit with a $145 bill for the flu shot & administering it. I talked to billing and my insurance. It should’ve been covered but because University Health coded it a certain way and they said they won’t change it. They are asking for their money. So just know, if you want a flu shot and your original appointment is not for a flu shot
Your probably going to be billed for something I could go to Walgreens and pay $40! Out of pocket. It’s extremely unfortunate we have been coming here for a while and now I will be taking my family somewhere else. Very much a scam!
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My wife had surgery here, stayed overnight and recieved the Best care from the time she checked in until she checked out. All the
Doctors, healthcare workers and staff were extremely kind and helpful.
A big thank you to all who took such good care of her.

I just wanted to thank LaDell for being my nurse and taking care of all my needs in a timely manner the best to her ability my registration nurse Barbara was wonderful and nice and my discharge nurse Amanda was also wonderful I will never go back to another emergency room ever thank you ladies and keep doing a wonderful job you did not go unnoticed with me, also Dr buchheit was AMAZING

On the one hand, my PCP is an exceptional physician! My wife and I both love her! On the other, the receptionist at the hospital entrance by the clinic, (not the clinic receptionist, she was very polite) was very rude. I don’t appreciate greeting you with, “good morning” and receiving more of a grunt of an, “uh-huh” than a proper greeting. You’re a receptionist, I appreciate that you’re probably busy; but one of your primary job responsibilities is in your title.

I went here a year or so ago after I was referred by my primary dentist, because they didn't do crowns.
I've had basically zero issues with Truman over the years but this branch just isn't it.
First appointment they told me what my portion was for my crowns, but i later found out that it was only portion 1/4. Everyone in the office acted like I was stupid for thinking I'd only pay a small number when that is exactly the number i was told, not that I'd have payments.
The office is also not on the normal bus route so i was having difficulties getting there and they are so quick to reschedule your appointment, they won't see you if you don't pay either. It's all about money, I guess.
Where exactly was I supposed to get a random 200 dollars on a moment's notice?
I should not have to double check to make sure I'm being quoted the correct price when it's literally someone's job to make sure services are fully paid for.
Also can't believe that this location doesn't participate in any assistance programs, what a joke.

Billing system is a mess i have paid my bill for one event 3 separate times i am still getting calls each time i have been told it was paid in full every time would not mail me copies of the bill when asked for and did not communicate on all there different billing departments.will not go back

The big ER nurses are so rude, the staff on the 2nd floor was running up and down the halls laughing and playing, so unprofessional and they can't draw blood without fishing in your arms for veins, horrible experience, u can be dying and registration and admissions will be at your door so crazy

Horrible horrible horrible horrible horrible horrible horrible. DO YOUR JOB. It's. Not the pharmacist job to read your mind. Not taking needle meds I could be allergic too. Too busy to let me take it there and show me how. I'm not your go getter. Bye-bye. Do not recommend this place. Cancelled All appts and won't be back.