Vacations Made Easy, Ozark MO

My experience has been downright bad. I booked ticket online thinking that is easier. After purchase I realized that I had to pickup tickets from your office and the office was closing at 6.30 pm. Why I had to pickup a ticket when it could be easily emailed to me I don’t know. Had to rush my family including kids in cold weather only to not find your office easily. I called customer care and was guided but they were not even aware that your office is not evening working on thanksgiving. Why would you sell tickets online and ask to pickup when your office isn’t even working? Then I was given ridiculous choices like 1 year to use, 60% refund and 90% refund all through a 30 minute call.

Isn’t this an obvious case of fully refunding the money? My vacation was not made easy and infact made painful.very very bad customer service and experience, will never buy from your site again!

Nice place with friendly staff. However I did not like that I had to drive to a location to pick up my tickets. They could have just as well sent them to me via email. When you come in they give you your tickets with no problems, but to come to the location is a way to be a time share lure.

Did not appreciate having to pick my tickets up in person so someone could try to get me to go on a time share meeting. Tickets should be e-tickets and not take my vacation time to pick them up for this reason.

They are simply horrible. I accidentally made a reservation and immediately called to cancel. They would not cancel, they reimbursed 65% of the amount. Their customer service supervisor was worse than a robot call. Droned on and on about policy. No personal opinion whatsoever. Would never consider using them again. Misleading!

What they advertised for the helicopter ride, was a misrepresentation and wording was intentionally misleading.

This was so awesome and easy to do thank you for the immediate response and follow up. Looking forward to actually cruising on the river boat.

Thought we were simply purchasing show tickets, didn't know this was associated with a time share presentation. Deceiving ad

On Thursday night 10/26/23 I bought tickets to the Haygoods show in Branson MO.
I requested handicap seats so I could get room for my bad legs on an isle.
I got seats with a wall in front of us with NO leg room because of the concession stand next to me and the walk way to it right behind me.
Complaining to the office doesn't do any good.
Samuel answered and said he was the top person and wouldn't help me and truly didn't care.

DON'T Use THEM!

The Haygoods are good.

Ordering the tickets was easy. Only issue I have is the the confirmation email said I could print vouchers then received an email telling me to pick up my vouchers at thier office. Not much time in Pigeon Forge to have to pick up vouchers

Everything was done quickly and efficiently. The service was excellent and very clear about where to get tickets after they were purchased.

This did NOT make my vacation easy! I was not aware that I would have to drive for one hour to pick up my tickets for the performance. The tickets should have come up on my cell phone.

Easy to make reservation. Good directions on how to pick up voucher. Please note voucher will not serve as a ticket…must take voucher to theater or entertainment venue to trade voucher for entry ticket/s. Great selection of shows. We booked hours before event and had great seats, two for the price of one,
as a bonus we received a no-charge voucher for another venue the following day.

Late addendum- this review is for the Nashville location.

Blitzes w emails. Requires onsite tour tix pickup. Charged more than the tour company. In-person staff was friendly and accommodating. Phone customer service required a supervisor with several brick walls prior to actual connection.

Simple purchase and pickup process. Of course being owned by Whyndom Resorts a sales pitch for seminar is given offering cash cards to attend 120 min meeting. Doesn't, t bother me but for those who don't like this sort of sales method might should choose other event ticket vendors.

I was very disappointed that I had to travel a half hour to pick up a voucher when the boat was 10 minutes away. Then when I picked up the voucher there was a sales pitch for Wyndham which we are already owners at. That was a big waste of time. The cruise itself was ok. We did see dolphins and got a very nice picture at the dock of our group. But I was very disappointed with crew members and guests smoking at the back of the boat where I could smell it. I am a non-smoker and we were told at the dock that there was no smoking on board. Very disappointing. I will not use this service or Voyager again.