Verizon, Bolivar MO

Terrible Customer service!
I brought my galaxy watch in to be connected to my phone and the lady working told me that with Samsungs new update, that alot of the watches aren't connecting anymore. And when I asked 'if we can just try',
She said that she would have to charge me $40.
I left.
Literally would go with any other provider if this wasn't the best coverage in my area. Extremely disappointed in the customer service.
Wouldn't it just make sense to take a few minutes to connect a customer's products so they can USE and love their products THAT THEY BOUGHT FROM VERIZON so they can continue using them and investing in them in the future?

The slowest service worst I have had anywhere besides Cox South ER! Then double charged me for a car charger. Also sold me a 6' white cable I didn't need and I wanted a black charger. If it wasn't for me having a dead phone and having calls to make. I would have waited and went somewhere else. I will never go here again. They also kept trying to sell me a watch for 300+ with 150 off that I didn't want, ask for or need. They should have given me the charger and watch for taking 2 hours to hours to sell me a charger that should have taken 10 minutes top. I would not recommend to anyone!

Great staff! Helped me when others just wanted me to buy a new phone when mine was only 6 months old.

Very disappointed with this location. My husband goes in and tells them what’s going on with his phone and needing and new SIM card. He buys a new card and is told he needs a new phone. Then is told it will take 4hrs for the SIM card to be activated which made no sense to me! He was then sent away with the issue not fixed! He came home and I called the store and she told me the same thing. I asked her why it would take so long for a SIM card to be activated. She told me he probably needs a new phone. This phone he has isn’t even a year old! I said it’s the SIM card not the phone. She proceeded to tell me obviously the phone doesn’t work…… and then continued to argue with me. I hung up with her and call Verizon directly and what do you know…. They had my husbands SIM card activated in 10 min. Moral of my complaint tonight is just because something is wrong with a phone doesn’t mean it’s broken and we need a new one…. Not every one has money they can just fork into new phones when something fixable happens! As well as if you don’t want to help the customers coming into the store than don’t work there, and or be knowledgeable on your job! I’ve never worked for a cell provider and I can promise you it doesn’t take 4 hours or even up to 4 hrs for a SIM card to activate!

Nice store and nice staff. Don’t be in a hurry. Spent almost 5 hours trying to buy phone and paid for it all and still don’t work. Technical abilities would rate at a 2. Staff and employees were helpful to best of there knowledge! Would not recommend.

NO REFUND, NO BUSINESS! Verizon said any store could help me by giving me a sim card since mine was damaged.free of charge. I arrive at this Verizon Russell Cellular in Bolivar and after an hour (and many calls for help) the associate grabbed a 5g sim card and couldn't get it to work in my 4g phone. She said since they aren't an actual Verizon store I would have to pay for it anyway. After my phone completely stopped working with the 'new sim card' while standing in the store she explained it was probably the wrong sim card and I"d have to go to another store that was an actual Verizon store since she didn't know where to even find a card that would work. I said fine, just give me the credit on the one I paid for 2 minutes ago that doesn't work. NOPE. I WAS TOLD NO REFUND ON SIM CARD EVEN THOUGH IT DIDN'T WORK AND THEY DIDN'T HAVE WHAT I NEEDED. PLEASE EXPLAIN? GUESS WHAT, I WAS ALSO SHOPPING FOR A NEW PHONE AND GUESS WHO WON'T GET THAT SALE. 2 stars only because the associate is new and training and she also was surprised how it was handled.

Great service from salesperson. Only complaint was no displays available to check out different phones.

I decided to come in as online didn't have the phone I was looking for. Glad I did, the lady who helped me was great!