Walgreens, Parkville MO

I called because my brother was released from a hospital after overdosing on opioids - only reason he didn't die was because another user in his group had Narcan and used it to save his life. Anyone in MO can purchase Narcan legally by law from any pharmacy and so called and the pharmacist confirmed they have it in stock, and then he said he has no idea how to process that in the system and so they would not sell it... I called CVS right down the street and had it in less than 30 minutes!

MISSOURI STATE LAW:
"Any person who asks for Narcan/Naloxone from a pharmacy for themselves or to help a person experiencing an opioid overdose can purchase Narcan/Naloxone, with or without a prescription. "

The saddest part, after reading the reviews showing the negative experiences that other customers shared including the opinions that Walgreens has not done anything to make the customer experience better at this particular location. I have unfortunately had such negative experience with the Pharmacist on duty today named Cassidy, who encouraged me to call the corporate office. Secondly, the pharmacist did not attempt to prove that the medication I need had or had not been ordered or when it will be most likely delivered. This type of cultured behavior towards customers is really sad! I am fed up and contemplating never filling my prescriptions with Walgreens ever again! Walgreens has not made any effort to change the behaviors of this rude Pharmacy staff. I have never had to experience such behavior in the past and consider it unacceptable at any location! The light at the end of the tunnel is that I have options to move my prescriptions to other companies where I will be treated better!

Appointments for vaccination apparently don’t have to be honored here. Had to wait through the first of three appointments (myself plus two kids) behind people picking up prescriptions. Now the third appointment time has come and gone, still waiting for the shot.

This Walgreens is awful and the people are useless. It’s always disorganized, the workers just stand around and are lazy. Came in with a FedEx shipment with the QR code stating this Walgreens as the drop off location and stating no printing necessary Walgreens will provide the label. They just stared at me with no idea what to do. Even though the FedEx sign says they are full service they insisted they have no printing capabilities.right….

1.9 is way too high. The pharmacy staff is terrible at their jobs. They are extremely rude and extremely slow every time I've been there. They all need replaced. Worst pharmacy I've ever been to. Never have anything ready in a timely and get annoyed when you ask any questions. Avoid this Walgreens pharmacy at all costs.

I really dislike this place, I usually avoid it and drive the extra miles past it to go to CVS. Wednesday, 12/28/22 I just spent 34 minutes on hold to speak to someone to see if they could fill my script since CVS is on backorder. Finally got ringing tone and someone picked up and immediately put me on hold, I do mean IMMEDIATELY. Waited a few minutes and got ringing again for them to do the exact same thing. 3rd time they let it ring and ring and they decided to just hang up. Shut this location down, worthless company.

A drugstore should be a dependable store that you can go to get your prescriptions during reasonable open hours- not in Parkville! This pharmacy has its own rules when it comes to being open and we, the consumers, are at a loss to know when it will be open. As it’s the only Walgreens in the area it is usually very inconvenient for me to go to that part of Parkville but It seems each time I go out of my way to make it there- the pharmacy finds a reason to be closed. Today 10/23 - phones and computers are down? Ok… sure. Other excuses are that they have no employees to work the pharmacy. Covid happened and other pharmacies are adapting- why aren’t they? My assessment is that this is a poorly ran Walgreens and that no one wants to work there. I’m going to CVS from now on.

Worst pharmacy in the metro. Always understaffed, rude to customers, and pharmacist is notorious for unexpected absences. We will be switching to CVS.

Very slow, always a bad experience. My latest experience, app was not functioning so I had to call in a refill, I was put on hold 22 minutes before I assume they got tired of it ringing back to them, so they picked it up and disconnected me.

We want to say thank you to Walgreens Pharmacy Team for the amazing
help with our prescriptions. They have empathy and kindness.
Thank you for the great commitment to help your customers.

I scheduled a Covid booster mid afternoon and was told the pharmacist could not give me a shot due to a system issue. She said to come back anytime between 4pm and 8pm. I made an appointment for 7: 15 pm, and received an online confirmation at 7: 09pm. When I arrived at 7: 15 pm, the pharmacist told me I was too late and refused to provide a shot. I will never go back to this place

They said the order was ready. I pulled up and they said they need 25 more minutes. I returned 45 minutes later and they said it's still not ready but would be in 15 minutes. Then, 15 minutes later, they said "whoops, it looks like we're out of stock until tomorrow". Why would you have not known that when you said it was ready for pickup? Ugh

You will wait on the phone for half an hour. No one will offer to call you back. The horrible machine will tell you "we're sorry but our staff are answering other calls" every 10 seconds - time it. As if we could forget? ! Invest in better technology to serve your customers.

Extremely kind pharmacy staff. Pharmacist Cotton went above and beyond for our family, when she very easily could have brushed off our questions and concerns.

They didn’t fill my cough suppressant script because I’ve had it a couple times this year already…? I told them I had been ran over before and have badly damaged lungs and I get a cough couple times a year. They denied Medication a Dr prescribed to me…. How can they do this? My chest still hurts I still can’t sleep and I missed another day of barber school because they didn’t fill my script! Absolutely ridiculous and uncalled for. I feel violated as an American and my rights have been taken away. My chest hurts a dr prescribed me help and Walgreens is like nope!? Make it make sense. Just because there are a few bad apples out there doesn’t mean everyone is. I almost died my chest hurts when I cough you guys “Walgreens” are causing a fellow American pain because you want to regulate a small dose of cough suppressant? Congratulations you’re the worst pharmacy out there. I suggest no one uses this Walgreens or anyone for that matter.