Walgreens, Kansas City MO

Do not use this pharmacy. They do not fill most prescriptions anymore, they have to done off site and sent to them. So any prescription for same day fillings will not be filing to the following business days, and if it's Friday that means Monday.

Waited in line at the store which felt forever. Young male cashier, Manny, seemed to think that he would finish customers photo order who JUST finished putting it in was more important than ringing up the ONE CUSTOMER (me) who was waiting for the entire time. Customer proceeded to walk around me up to register, wait and talk with him, got rang up and on their merry way as I stand there with products in my hand. Very disappointing.

I made my covid-19 vaccine appointment online and they told me they are out of the vaccine. Why do they offer the service if they don't have the vaccines? That's terrible.

Absolutely horrible service. Sat in the car for over an hour after the tech said that my prescription will be done in 45 minutes I go around to the drive-through and she said it would be another two hours, no one has even looked at my prescription. I wish they would’ve at least told me that so I could have gone home instead of sitting in the car bleeding from my mouth after having two wisdom teeth pulled waiting for my pain medication. Do better! I pulled my prescription and went elsewhere

I have came to (this) Walgreens for almost 6 years. I will never come back here again. Doctor sent over prescription at 11: 30 am. I was told by Walgreens it would be a CPL hours. In my mind that's 2. My son is sick. He has a double ear infection and a respiratory infection and a touch of phnemonia. I went to get his prescription based off the cpl hours I was told and it's not ready and it will take a couple MORE hours. I'm fuming at this point. My son has been sick for what feels like ever and finally I was able to get him in at the doctor's and then Walgreens is gonna tell me it's gonna be 5 hours for an antibiotic that my son needs to avoid being hospitalized. Every frickin minute counts when it comes to an infection. I've used Walgreens religiously for 12 years. Since I had my first child. And when it counted most Wal-Mart next door jumped on it like my son was a priority. I will never come back to this Walgreens again. P.s. How does Walmart outdo Walgreens on customer service?

Do not fill your prescriptions here. They told me 3 different dates by 3 different people THEN said they were actually completely out of what I needed and said it would be another week at least -_- they promised it would be ready and it wasn’t. This is the last time I’ll be using their pharmacy.

I was hospitalized, got out at 4, had my scripts sent here after using them for years, called at 545pm. They said my script would be ready in 30 minutes. Show up the pharmacy is closed at 6. No one told us. I show up the next day after finally getting a ride to pick them up and got told I can't get my medication that I need because they are going on break. So I'll need to find ANOTHER ride back up here to get them. Absolutely unbelievable. Will never use this pharmacy again

Really no sense in wrong a review for this store, their review rating speaks for itself…. This store sucks! Management and corporate should be ashamed, but, they don’t care either, otherwise, they’d respond to negative reviews trying to correct a situation, but again, they don’t care, therefore they don’t respond…. Actions speak louder than words!

I have come here multiple times for my medicine refills and have waited in line at the drive thru for almost an hour. Ridiculous and not customer friendly.

Extrememly! Extremely! Rude and hateful to me and my son. My bp is 198/110 and I sent son to get my meds. I have been getting them at this location for 2 years. They r7dely tell my son I don't exist so I call them. He finds me but days can't get until tomor. I try to explain how bad I am and can I have a couple pills and he says for my son to go in and talk to pharmacist. I tell him my sons only 17 and is anxious about going in he puts me on hold for 10 mins. Another guy gets on the phone all hateful and tells me " give me 30" extremely rude tone. My son does go in and they treat him like dirt. He is still in there waiting 50 mins later.he texted me mom why are they being so rude. This place needs to be stopped

I waited 35 mins in line for them to tell me a prescription that was called in 2 1/2 hr prior was not ready, and they couldn't guarantee it would be ready by 5pm. That is 7 1/2 hr after it is called in.

Pharmacy hours say 8am-10pm, should say closed between 12-2pm for pharmacists lunch. Waited in the drive through line for 40 minutes, only cars that moved were the ones that gave up on waiting.

I called Walgreens to see if they had Iodine in stock; they refused to look and or assist me in any way.then they transferred my call to someone else, and left me on hold until they answered and hung up. Drove 20 minutes to find that they did in fact have it. Gratefully, I browsed around and found a couple of wonderful items on sale…. Only to find out that their marketing & pricing on everything was completely inaccurate—shit show to be quite honest.

Maria was the manager's name I snagged as I was leaving and to you; your 1-star rating across the board clearly corresponds with your facility & corporate most definitely needs to look into this establishment.

Please work on your customer service as a reputable store and do better.

My prescription was to be ready at 11: 00AM. I arrived at 11: 45AM. Was told pharmacist needed to check it first (?) but was giving a vaccine. I asked if I should wait or pull up. I was told to drive back through. I did with only 2 cars in front of me. I waited and waited and waited. The woman in front of me was there for 15 minutes (at least 7 cars behind me). Since the woman in front of me had an obvious problem with her prescription, I went to the window to see why that customer wasn't told to drive back through the line as I was told to do. I was told that customer needed a Covid test and that takes priority over everyone. The customer screamed she was going to call the police. She finally ended up with nothing. What took 15 minutes to tell her to drive to the front of the store? There was no apology to me.

The pharmacy here is TRASH! They are not transparent and half-a** do their job. If I could give no stars I would.