Walgreens, St Peters MO

It is so hard to get a prescription filled at this pharmacy. Every time I submit a prescription on the app, it says, “Action Needed” and I have to call the Pharmacy to fix it and push the prescription through. Then my prescriptions are never ready when the app says that they will be ready. I always have to call and ask for them to be filled or they just sit in the app saying “Processing” for days. I understand that they are busy this time of year, but people can’t go without certain medications. They could stand to hire more staff. The 24 hour Pharmacy at Hwy K & N has much quicker and smoother service. It is also frustrating that a good portion of their medications come from a distribution center now and take multiple days to arrive.

I have been a loyal customer for decades. However, given the horrible experiences I have had the last few months, I am seriously considering giving up on Walgreens and finding a new pharmacy. They are repeatedly losing my filled prescriptions and have either required me to wait until they filled again, or a controlled substance most recently that they refused to fill again despite them having lost it. I had to circle back around to the drive thru repeatedly for almost an hour and a half to pick up 2 prescriptions today. If you want to get your prescriptions timely, don't go here.

Ordered online, but they didnt fill the order.

Pharmacy is terrible. Called to check on a script. Call was answered but the phone was put down. I could hear about scheduling, who was doing what, everything but answering my simple question. Walgreens you need to staff better so we can ger prescriptions timely.

I made an appointment for me and my wife to get vaccinated with the latest booster. Arrived early for 10: 30 Appt. Did not get checked in until 11: 00. Said it would be $185.00 not free. Still waiting for shot 30 minutes later, this place is a joke. Will never return.

Pharmacy is INCREDIBLY slow. There is always a huge line and they often make mistakes on insurance and prescriptions. Also, your prescriptions are never ready or available on time. Had to go multiple days without my heart meds, which are kind of important to have. Could definitely use more competent Pharmacy Techs. And if you need to call the pharmacy to ask a question or for any reason, expect to be put on hold for at least 15 minutes. Also, be aware that they get their prescriptions from a distribution center, so your medication may be out of stock and take extra days (or over a week) to be refilled at this location. If you need your meds quicker than that, use a different location to be safe. Overall, this location is understocked, understaffed, and the pharmacy is a disaster.

I was just trying to reload cash on to my debit card and the lady put in the wrong number, I requested 135.05 she put 138, so I would've had to pay 141 and some change, I will not be back to this location, I've never had this much trouble at any other Walgreens

Been going to this pharmacy for a few years now and I think it’s finally time to switch. Every time I pick up my prescription I have the pleasure of dealing with Cassandra who is less than thrilled to be working. Today after I waited 25 minutes in the drive thru i finally made it to the window where Cassandra was taking her time wiping down her headset (mind you the line is still 6 cars deep behind me). When she was finally ready to help me she just blankly stared at me, no “hello”, no “how can I help you”. I give her my info and she walks off silent and disappears for 10 mins. When she returns she states she couldn’t find the prescription, no biggie. She rings me up and the total was more than usual and I kindly ask “are you sure that for the right prescription? ” Where she not so kindly responds “you gave me the address and phone number correct? ”. Ok then. I then ask if I can pay with my express pay like I have for the past 2 years, response. ”nope, no card on file”. I state that that is odd and I asked how could the card have been deleted and of course she has no idea and she blankly stares at me.

Moral of the story is customer service is terrible here, lines are slow, prescriptions get delayed constantly and I’m pretty sure Cassandra hates her job. Take your business elsewhere and save yourself the headache.

I came in after being at the ER and a gentleman by the name of Mark went out of his way to assist me.even though he was busy.so the service was Excellent!

Zero CS skills at pharmacy pickup window! On three separate occasions, during second shift RX pickup, I pulled up in front of window and was ignored while Tech sat in front of PC screen for several
minutes. No acknowledgement, or I'll be right with you, no smile.
The Tech clearly, has no business dealing with customers.

These employees have 0 respect for privacy. Tell me why one of the ladies were following me around for 20 minutes breathing down my neck, borderline harassing me at that point and it was creeping me out because Im clearly not an adult either. I was just standing in the middle of the isle for a bit texting on my phone, and every single foot step I took forward, she would too. Eventually she told me to show her my pockets because she accused me of stealing. Showed her I had nothing and she told me to wait there for her manager, I didn't, I got out of there because no valuable person has time for that kind of stuff.

And don't even get me started on her male co worker because I've heard every time my older brother joshua goes there, he won't leave him alone and won't stop following him. Weird how he remembers his name every single time he walks in there too.

Jus.don't go to this walgreens because the employees here are mad sketchy people