Walmart Auto Care Centers, Kansas City MO

Debbie in the auto department was amazing! Very friendly, she made sure I got new windshield wipers and an air filter.

Upon entering this establishment, I found myself face to face with an employee carrying a heavy load. My natural instinct was to hold the door for them, to which they responded by screaming at me to move, and then cackling maniacally. After escaping that bizarre encounter, I asked a different employee about the auto service I was there to purchase, which I had seen advertisements for both online and in-store. This second employee looked at me in sheer terror, as if I had just threatened her life, and informed me that they do not sell the service I asked about. In an attempt to prove that they do NOT sell the service in question, she pointed out a poster on the wall advertising that they DO sell the service in question. At that point I was questioning whether it was a department store or an insane asylum I'd walked into, so I left without buying anything. On my way out the door I witnessed another employee engaged in a long and intense argument with a customer, in which the employee was attempting to cheat the customer out of a tire she had already paid for, before eventually relenting and admitting that she was correct. I took my business elsewhere, and found exactly what I needed for more than $50 less than what Walmart was asking for.in their advertisements for services they don't sell.

So I showed up at opening which means I beat the employees by half because they were not there yet for some reason. Was just getting an oil change but I went ahead and got the full synthetic oil change which is supposed to come with a carpet clean, windshield cleaning, and all your fluids are supposed to be checked. When my service was done I went to go get my car and realized that none of the extra things have been done so I checked the receipt and they had all been marked as declined by customer. Funny thing is when I ordered and then paid for those things to be done I don't remember at any point declining them. Since they showed up late they were behind schedule so I'm pretty sure they just didn't want to do it and we're trying to cut corners to save time but it's not very reassuring to know that the people working on my car where blatantly cutting corners.

Went in for a rotation and balance of all four tires. When I arrived to pick it up, the rotation had not been done. Had to sit in their reception area for an hour while they rotated the tires. Then, getting ready to leave, there were grease fingerprints on the inside of the driver's door panel. They came out to clean it, but am disappointed in the service. Probably the last time I use Walmart to install and service my tires. I expected better. Not perfection, just better.

An hour before they're to close and they not couldn't but wouldn't mount and balance 1 wheel already off the car.

Despite being there at 6: 30am, to be the first in line at 7am, when they open, it still took OVER TWO HOURS FOR A SIMPLE OIL CHANGE! We only went that early, bc the wait time is always so long. Apparently it does not matter what time you get there, plan on wasting a half a day. Then they charged us for wiper blades we had already purchased. I would avoid this place at ALL COSTS. The employees were talking trash on one another too. Horrible Experience.

I came just to get a tire replaced, and dropped my car off at 3: 24pm. The lady at the counter told me there were three cars in front of me, and the wait could be up to two hours. After waiting over two hours (5: 31pm), the app said that they hadn't even started working on my car yet, so I went back to the counter asking for a status update. They told me there was one car in front of mine, but they'd work on mine next. Naturally, I asked how much longer they thought it would be, so the last turns to the other guy at the counter and asks him how long he thinks it'll take. He's just chatting with another employee, he stops briefly to glance at her, and goes right back to chatting. She gets his attention again and says, "Hey, he needs to know how long the wait is for his car", and he looks up at me, looks back at her, and then without giving any response he goes back to talking with the other employee. I stand awkwardly at the counter right in front of him, and wait for any kind of answer, but after what felt like a full minute of him pretending I want even there I just had to walk off to find somewhere to wait, without any kind of estimate. They eventually started working on my vehicle at 6: 03pm, and finished at 6: 43pm. While I understand wait times can be unpredicted sometimes, being that inaccurate combined with the level of customer care, I couldn't recommend the service here to anyone.

I got my car there a half hour before it opened and I was the first in line. There was only one service man and he got there late. It took TWO AND A HALF HOURS! And I was the first one in!

Who wouldn't love this place what I like most is they have a variety of things that your car, truck motorcycle needs I'm happy for this because when other places are closed I can get certain things from here and management and staff are great

It sucked if I could give them a negative star I would had to wait 20 minutes for somebody to show up then the credit card machine wouldn't work it took her another 15 minutes to try to get it figured out then she got an attitude only time I'll ever go there again as if it's an emergency

Worst service I've ever had. That lady was so rude. They wouldn't put my tire back on for me. I had a tire that was flat and a tire with a knot in it and they would only sell me one tire and wouldn't even put it on. It only takes five minutes. I told her I have to drive my two year old to daycare on the highway clear across the city tomorrow. She said "well you'll have to be more careful" they had time to put the tire on. And they didn't even text me when it was done either. I mightve had time to go have a friend put it on for me if they had very. I just can't get over how rude that lady was. When I dropped it off and picked it up she was rude rude rude. Worst service ever. Worse than McDonald's. I'll never go back to that Walmart for anything. I just can't get over how rude she was

Automotive has got a lot of work to do. One lady staffed (clearly unhappy). Arrived at 7: 20 am and almost 11am when finished for 1 tire and an oil change. Tried scheduling an apt the following week for another tire, and my apt was cancelled making a reschedule impossible since all spots were now filled. I guess that was a blessing in disguise, just chaos with a dirty wait room, not returning and would recommend the same if you were debating coming here.

This is the slowest Walmart I’ve ever had experience with. I sat for 3 hours waiting on a tire change. People that came in after me was helped before I was. This is beyond ridiculous and frustrating.

DO NOT bring your car here unless you want to wait all day. I've brought my car here a few times and had to wait at least 3 hours each time, and I arrived first thing in the morning when they opened and didn't ever leave until after 11 am. They seem to be understaffed, and so I chalked it up to that, and brought my car back a total of three times expecting something to have changed or improved. It's been a year and its the same if not worse. Management is freindly and they do what they can, but I have more important things to do in a day than spend 3.5 hours or more in a waiting room.

Inspite of the fact I had to wait 2.5 hours before they even got to my car, they were able to put my tires on in less than 30 minutes. Prices are much better than Discount Tire where they get you in and out in 45 minutes. If you're going to this place, pack a lunch! I was there for 3 hours! Only two people working in garage and one person behind the counter helping everyone but he was very nice.