White Oak Psychiatric Services, Lee's Summit MO

Horrible practice.makes up charges and charges for assessments not done. RUN AWAY! DO NOT GO TO THIS PRACTICE, Jennifer Brown is the provider that sent fake charges

Only giving two stars because the staff is friendly. However, they are young and new and usually have no idea how to answer your questions because of this. One of them couldn't even tell me where the bathroom was.not looking good, but c'est la vie. The facility is so hard to get into and the wait times were crazy. My appointments never started on time so I made sure to make appointments getting off work early rather than coming in late (no evening or weekend appointments. At least with my doctor) The worst part overall about this facility is medication refill requests. If they receive a fax from your pharmacy requesting refill/s they THROW IT AWAY! The patient needs to email them and the doctor will either call the patient or send a prescription. Crazy considering most pharmacies these days are atuo-fill and patient's have come to rely on this. They also ignore voice mails from the pharmacies and it's very, very hard to get them to return patient's voice mails or emails in a timely matter as well. Do not recommend. Find a smaller practice with more time and energy to dedicate to their patient care.

FRAUD! Booked me for an appointment for an autism evaluation, showed up, was told the office does not do that evaluation. NO ASSESSMENT was done. Jennifer Brown APP, Sent fraudulent assessment and charges. She did not do any assessment, in fact told me she was not qualified to do the autistic assessment and apologized for the front staff booking me with her.

Dr. Brown is incredible. I went from having constant, debilitating anxiety everyday, all day, to actually feeling like a normal person. Every time I've reached out to this office for medication refills/questions, I email them and they usually email back within the hour. My appointment times are always on time as scheduled, I'm never sitting in the lobby waiting for long periods of time. 10/10 recommend if you're looking for a good Psychiatrist.

I am writing the State of Missouri Board of nursing to report fraudulent charges by Jennifer Brown, Advanced Practice Psychiatric Mental Health Nurse Practitioner.
I made a new patient appointment asking if any providers had the ability to assess and diagnose autism in a 6 year old child. The office staff told me Jennifer Brown could do this diagnosis. I showed up for the appointment, filled out my initial paperwork in the waiting room, then went to the office of Jennifer Brown. She asked what I was there for. I told her to have my son evaluated for autism. She told me she was not qualified to do this and apologized for the office staff making this appointment and I left.
Months later I am being charged for an assessment she did not do. As she states specifically she was not qualified to do the assessment. I have discussed this concern and she continues to charge me for an assessment she did not do and is not qualified to do.

My son who was struggling with mental health made an appointment months ago. His appointment was at 2: 15. We arrived at 2: 05 and he walked up to the two glass doors with two females sitting behind the desk. Neither attempted to open their window or speak to him. We had never been here and read a sign on the window that states if you have not been called 5 minutes after your appointment to notify the front desk. At 2: 22 I told him to notify them and he did. After him standing there for minutes before they decided to open the window they asked if he checked in. He said I read the sign. One of the girls rudely said you always check in first. Everyone knows that. Well if you’ve ever been to therapy you know that isn’t true. Horrible customer service. We were notified that the Dr Brown cancelled his appointment at 2: 22 for not checking in. If you need mental help this is not the place.

Absolutely love my doctor, Jennifer Brown, I have been seeing her for before she even came to this building. However, the reception definitely needs some work! Tried calling to make an appointment and ask questions about medication and their way they speak to their clients is NOT great. Please get some new people with people skills or get the current girls, Tara specifically, into some workshops or programs so she knows how to speak to people who suffer from mental health issues. Yikes.

Was looking to get back into therapy but with the most recent review about the front desk… I will be looking for new office to get help from. Its really alarming how people in a “mental health” field would be so comfortable talking about a patient who is coming to get help. Y’all need a reality check and need to be humbled. God don’t like ugly.

My son has seen the psychiatrist a few times, once she realized his illness is not controlled with the medications she prescribed, she decided to give up on my son and dismiss him from her practice! What is the point of being a psychiatrist.that does not try other prescriptions in order to find the correct ones that will help the client? You know full well that not all medications helps each patient the same as if they are cooks cutter! Or what, do you get paid to prescribe only the meds you do? ! What was the point of so many years of schooling for you not to try to help your patients how they need help? ! Why go to school if not try to help your patients reach their mental health stability! But since he is not easy money and you have to work for it, you get rid of them! They are NOT puppets! These are people that have loved ones watching them struggle to find the correct medication! If my son takes his life because of his mental health issues, it will be in your hands!

I was previously a patient of theirs but stopped going in 2019. Thought I would give them another try. However, due to lack of finances I cancelled my appoint when THEIR office called me twice the day before to confirm/cancel along with an email that showed my appointment was cancelled. This is well before the 24 hour cancellation fee, not that I had signed one of those yet. I was still billed and have not gotten a phone call back from billing or the office manager.

Do not see this provider unless you want your private information to be discussed at the front desk. My husband was seeing this office and when at his last visit he was in the lobby and heard the front desk loudly talking about a patient while using their name and making fun of their diagnosis after they left. My husband explained to his provider that he didn’t feel comfortable coming back with the front desk behaving that way toward patients. We didn’t report any HIPAA violations or write a review at the time because he was hopeful that would be addressed and he could come back in the future to continue care with his doctor. That is not the case as now they will not schedule him. Working in healthcare I would be grateful that a patient would be honest and let me know what is going on at the front to prevent this from ever happening again. Apparently not at this practice.

Apparently and without notification they no longer take my Medicare because they don't get enough money from them. I refuse to pay out of pocket for this reason. Patients on Medicare beware!

ZERO stars. Jennifer brown is not a doctor. She is a nurse practitioner who is discriminative and unprofessional. Fired from rediscover. She makes life harder and that should say ALOT about a mental health professional.
They have a phone line that doesn’t work half the time. And it is near impossible to contact any health “professional” there besides a receptionist. Do not waste your time

Should not even give them one star. Horrible experience! Do NOT waste your time or money on this office. Find another office. Front office would not return my calls and when I asked to speak to the doctor (Jennifer Brown) regarding my medication refill was told I have to find another office since I was in a different state.

Yes, my care from Jennifer Brown for a few years now was going just fine. Until today 07/26/2023, I had called in a couple of weeks ago about a mishap on the original Rx from the pharmacy. What should have been a 90 day supply was only a month, so once I was able to refill it for the 90 days, but now the Rx was off by the month. Insurance wouldn’t pay unless it was a 90 day supply. That’s when I called Jennifer Brown, I don’t respect her enough to call her a Dr. The two times I called the office, they told me Jennifer would not ok the refill since I had enough for the 180 on the Rx. I spent most of 20 minutes of todays visit trying my best to get her to emphasize and realize “something” that might click. Never did.
I told her I felt as though she wasn’t servicing me with the level I expect. She instantly said, “Well, I guess we’re done here. We went our own ways. Honestly, it was a relief. She’s LOUD and obnoxious. She has no volume control. She does have a power complex. Which explains hastened decisions over the last few weeks. There’s a reason why her name is throughout these reviews. Please heed.

William Stutzman

I have been seeing Jennifer Brown over 3 years now and she has been my biggest cheerleader. She has helped through some really dark times and has always been there to help me remember that I am bigger than anything else. I've seen the negative reviews and honestly, I'm dumbfounded. The office has always been courteous and Jennifer herself has been a lifesaver. I don't know where I'd be without them.