AutoZone Auto Parts, Missoula MT

This store is great the employees are friendly and well knowledge they also have a tool rent program so if you don't have it, you can rent it and return it great for times you only need a tool once:) saves you some money.they carry a well stocked inventory of parts definitely recommend.

Great place to get auto parts. Even a salesperson came out to install the 3 wipers I purchased. 2 for the front and 1 for the rear window. I will go back. Thank you Autozone

They were awesome! I love going there as they take such good care of you and make sure you're completely satisfied before you leave!

Jeremy is a life saver! Found what light we needed for a headlight fast and installed it with great customer service!

If there was a zero I would give them no stars, was looking for a motorcycle battery. I asked the counter "help" and they pointed me to the battery isle. " they are over there"
3 more people came into the store and were helped after i was pointed to the battery isle. After ten minutes, I left. Went to AutoZone on 3rd and they were great!

Had a problem with a store 3 years ago. Made 5 attempts to get a phone call back.still no call. I'm officially done with autozone as a company!
Edit
I take it back, reserve st store solved my problem. I spoke with Lori for 3 minutes and she found a solution to my cooling issue that several other stores had no idea.to top that off this was he day off. She gets 5

Thankyou soooo much Lori you saved me a ton.

I am severely disappointed in autozone I have called repeatedly only to be put on hold for 15 or 20 minutes at a time. Then to have the phone go dead like I was hung up on. Autozone has severely fallen standards.

Worked for this store for 6 years, and never have I seen it so bad. I get that there are staffing issues and they don't have a store manager right now, but the moral, sense of urgency and customer service is non existent. Walked in the store yesterday, 3 gray shirts are up front, one was helping a customer and I was the only other customer in the store at that time, and not one of them did drop stop 30/30. No help at all. Called 3rd street, after I left the hub disappointed, and they immediately put me on hold. Said forget it and went to oreilly. Sad that oreilly is outdoing AutoZone now. They earned my business that day and probably will from here on out.

Gonna be honest as someone who has no training on cars and expects for at least some kind of knowledge behind why your products are differently priced, your "longest working employee" in the store by her words has no clue differences in product, or even opinion if not in the higher price range. Why would you carry lower priced products that you're employees say they wouldn't trust more than a week. I go to buy a battery out of absolutely nowhere and I'm told the budget options "wouldn't be trusted to last more than a paycheck". Why you selling it with a 90 day to a year warranty then? I simply wanted to know the difference between the two. "I don't know" is what I got, I asked can I speak to someone who might know more "none of us are mechanics nobody will". Okay then, I then take pictures of the detailed specs myself and figure it out on my own while Rayvyn chooses to keep talking to coworkers and hide behind the desk. I pick my own battery with zero help other than over the phone with someone. I buy it. As soon as I pay for it she's gone. I'm waiting for my receipt while she's talking to other employees that apparently "couldn't have helped" and another employee has to hand me my receipt. Me and the other with me were baffled with how terrible the service was from this "Long Standing employee" says herself "I don't have a car nor car I work on them" hello? What are you doing here Rayvyn it's AUTOZONE. Get knowledgeable about the products you sell after so many years or go somewhere else where you dont just pull every dime you can out of the people who come in trusting your assistance. Trash.

Zach Z was excellent to us with finding a battery on the fly! Super friendly, knowledgeable, helpful, and an all around good dude. Autozone, y’all have a gem of an employee. He really ought to get a raise… like yesterday! No joke.

I've been going to AutoZone since I bought my first car. I got my battery replaced in a pinch under warranty. Very helpful.
I was really frustrated because my mother and I paid at the counter for two items that were to be shipped to the store. The guy who made this transaction told us it would be in Friday. I called Friday and the other guy who answered said they had no record of a part to be shipped and there was nothing he could do. He suggested I look at the tracking number on the receipt but there was none and it turned out that the receipt said it was purchased in store. The guy who answered was not helpful what so ever. He told us to call corporate and he couldn't do anything. He refused to transfer the call to a manager.
My mom called the next day for the corporate number and the manager asked if she could possibly know a little more about this situation in order to resolve it. She told her to come into the store to sort it out. Showed the manager my receipt and within three minutes we got a return. The guy we called the day before was very rude and not helpful what so ever. I am so thankful that the manager was able to resolve this for us.

Grady was incredibly helpful diagnosing an issue with my Jeep. This is our go-to for anything car-related as the customer service is always fantastic.

Bought spark plugs, didn't need em when she said I did, I returned em two staff said I could, but the lady I bought them from that has a piercing thru her nose said No, not with outa receipt, I explained I live 30 miles away, and despite them showing on computer that I did buy them and her saying she sold them to me, she said NO and walked away. REAL NICE CUSTOMER SERVICE, MY MOTHER AND MY SISTER AND I WILL NOT BE SHOPPING HERE AGAIN.

This place always has what I need with great prices and the manager and the employees are super!

I'm surprised to see how much stock they actually have.as usual, light on employee's so you will likely have a short wait.

Not only did the employee help me find the correct light bulbs when mine burnt out. But he went above and beyond to teach me how to replace them as I never had to change one before. Highly recommend this location

5 people in line and no one happy. Understaffed and 3 people out side doing a 1 light bulb.

Their employees need to be better educated on their products, they also need to know how to use the books that are provided to choose the correct parts. We we're given the incorrect belt for our pickup, with all of them talking and putting their knowledge together, on my second trip, I got the product I was looking for.

I called and was hung up on numerous times after both the night manager and her associates verbal told me over the phone that they would stay open a few minutes after their store hours. Arriving at 1005, calling the store and received threats that they would call the police if i didnt leave. Horrible customer service.