B & B Auto Repair, Bozeman MT

I called for oil change appointment. They set the date for almost 2 weeks later. I dopped it off in the morning and didn't hear anything until closing time. I discovered drips under my car. I called and they said 'Reilly will have to call you back since he worked on it'. After waiting a week with no call back, I investigated it myself. After wiping the plastic shield off and hoping it was just residue from the oil change, I checked on it 2 days later and it was all wet again. I removed the shield and found the drain plug was not tightened properly-I could move it with my fingers. Since it is now over a month and still no call, I figured others should know my experience.

Oooof. These guys wrecked my truck, I’ll never take it them again and I’ll never reccomend these guys. Bring your domestic vehicle in sure, don’t bring foreign cars. They took forever when they received my truck back for a ball joint they replaced a week before failed. That doesn’t happen. You replace your ball joints so they don’t fail. Continued to claim it wasn’t there fault and said it must have been a shoddy part, said they contacted the part manufacturer and he would contact me immediately. Never heard from any part manufacturer and they took three weeks to repair my truck that was very much messed up from that part failing just after I had gotten it back from them. I don’t know, seemed to get the run around and then when I got it back the cv shaft looked like it had not been replaced and oil had spewed everywhere. The guys were nice enough I had to talk too but it was a sketchy situation all around

Terrible.
The place looks like a complete mess, and it is.
The people seem to be nice, but that is the only good thing I can say.
I waited a week for my appointment (A/C repair), which is fine. But 'appointment' implies something like "we have a block of time with a bay and mechanic blocked off for you". If that is not true, you communicate it.

At the end of the first day (4: 30pm) I called to ask the status (since no one had called me). I was told that they had no idea, but someone would _absolutely_ call me between 9-10am the next morning with answers.

Nope. At 10: 15 I started calling, and had multiple disconnects with no attempt from them to call me.

After 11: 00, (they had had the car for 27 hours) I finally got through. "Oh, we just started to look at it".

NOT ok. If you are delayed, which happens, it takes 5 seconds to dial a number. You tell the customer what is going on. You don't lie.

No organization, no communication, and no repairs. I took my car elsewhere, and I think I'm lucky I did.

B&B did a great job on my 2010 Nissan Murano.

I brought my vehicle into them, because it died, without any warning, and had rather confusing symptoms.
After some testing & diagnostic work, they narrowed it down to needing a new alternator.

They originally installed a refurbished alternator, to help try to keep the cost down.
However, upon receiving my vehicle back within a few days, it died within a few hours. Which was very frustrating and confusing.

Upon calling B&B, they sent their crew out, to me in the parking lot where it had died.
They towed it back to their shop and proceeded to work on it. Only to discover that the refurbished alternator that they had been sold, was also shot.

To make it right,
They took my car back in for a few more days, and with no extra cost, to me for the second round of labor to again replace the alternator (with a new one, this time) they were able to get my vehicle repaired and back to happy & running well, within a few days!

It was hard being without a vehicle for that extended period of time, but I SUPER appreciate the time & attention that was put into making sure my car was repaired fully and safe to drive!

Also, KATE, at the front desk is a DOLL, to work with!
She is kind, and very communicative!

These guys are great!
Highly recommend!

These guys deserve your business! I am from out of town and had a short laundry list of trouble caused by winter weather. These guys were professional, quick, and honest. They finished faster than they thought, and instead of going with the original quote they lowered the cost when I wouldn’t have noticed the difference. They also gave me a lot of solid advice! Also each time I came in I noticed that some very salty looking mechanics were taking their cars or their family members cars here to get repairs done! Best mechanic experience I have ever had. Wish these guys were near my hometown. These are good, honest people and will make sure to take care of you!

Be aware though that they don’t typically work on diesels. But since all I needed were rotors, brakes, and a couple of parts they were willing to work on it.

All in all I could not be more impressed. I wish they were closer to my hometown.

Bob the owner and all the guys were fabulous. Experienced. They really helped me out in a bind. So very grateful. Thank you to the whole team. Also replaced the serpentine belt.

Called one day for a quote.wasnt a bad quote so I wanted to give them the business but I called back to schedule an appointment was told they are 2 weeks out. I said that was fine I would schedule 2 weeks out.then I was told to call back and talk to Bob and tried 3 times to reach him but was "he should be back in an hour" everytime.decided to go with a higher quote from a shop that actually wants my business.will never try B&B auto again.

We were traveling across the country and the rear brakes on our Tundra started falling. We called fifteen places in Bozeman, almost all said we need to wait for at least a week. We were traveling with no place to stay. B & B said come in, we will try to help. They did more than try, they fixed the brakes at a very fair price. They were busy with other customers but they made time for us. If I lived in Bozeman I would always take my vehicles there. Thank you!

HIGHLY recommend this place! Amazing service! They did an outstanding job on my truck! They truly saved us- we broke down outside of Bozeman and we are from New Mexico, definitely a long ways from home and we didn’t know anyone at all! They took us in and fixed up our truck and it has been running smoothly! We are so grateful and thankful for them! They are heaven sent. Thank you guys! Keep up the great work! Professional, and sincerely good people.

Really excellent service. They got me in a day after I called when no other company could get my car in for a week! So glad I got my brakes done here!

Bob and the crew are great at what they do. I feel treated fairly and with respect each time I go, and I never have to go twice for the same reason. Best work for the prices that I’ve found in the valley. Keep it up boys!

I highly recommend using B&B Auto Repair. My tail lights weren’t working and they got me in that day and replaced the bulbs and fuse. Very friendly and accommodating. Thank you for doing a great job!

My daughters battery went dead and they were there and replaced it within 3 hours. Saved me a 500 mile drive. Very friendly and very understanding of the circumstances. Highly recommend.

Excellent quick turn around on short notice for a fuel pump replacement during the week of sub zero weather.

I gave them 2 stars because they were nice enough to get me in on short notice, but they didn't actually fix anything.

I brought my car at 8: 15 am due to issues with my heat not working. They said they would call me once they'd looked at it. I spent all day wandering around Bozeman trying to kill time, before going back at 4 pm. When I got there they told me there was nothing wrong with my car and it had been waiting outside for me to pick it up.

Firstly, there IS something wrong with my car. It doesn't get very warm, which is VERY noticeable in these winter months. Secondly, they didn't have the courtesy to call me, so I wasted my whole day waiting around for a car repair that never even happened.

These guys got me me in on a Friday night at 4 pm and done by the next morning on a Saturday. Thanks!