Bella Terra Billings / Skyline Heights Nursing and Rehabilitation

Only been here 3 days. Great staff! They're going to get me up and out soon!

This place. Keep an eye on your elderly while they're there.and get them out as fast as possible. No communication with family about progress, needs after release.etc. My mom fell twice and no one called. I can go on and on. If your parents or grandparents get sent here for rehab.be afraid, be very afraid. (I wish I could give 0 stars.)

I went for an interview on the 21st of February, they needed me to fill out an application.while i was doing that several other people showed up for interviews! Mine was scheduled first, they ended up doing mine last after an hour and a half! I talked to the chef, he ended the interview abruptly, with no information on whether they would contact me, or i didn't meet requirements or anything of the likes! 30 minutes later the director calls me and offers me the job, and confirmed a wage that i said i would not be able to accept, for it was very low! She said they really wanted to bring me on and made a counter offer that i accepted! I waited for 2 days and finally got an email saying they would not be hiring me! Well that is good for after that, I wouldn't have worked for them anyway!

My 91 year old mother was in rehab after a broken hip from a fall. She stayed less than a month at Bella Terra before we finally decided it would be better if she just went home. The CNA staff was wonderful but that is all the good I can say about Bella Terra.

We were not advised that Bella Terra had any cases of COVID until after Mom was admitted. She contracted COVID almost immediately after her admission. She was shut in her room for 10 straight days. Mom suffers from Macular Degeneration and has very little hearing. Being shut in a room with no stimulation was torture for her. She couldn't watch TV since it was too far away and raising the volume level would be disruptive to other patience. Because of her sight issues, I asked and posted a sign on her door that all her room lights be turned on each morning. She needs bright light to be able to see. Those requests were ignore day after day after day.

The food was horrible. It was always cold and bland. I watched one day to see how long it takes to get from the food cart to her room.it was 35 minutes of sitting in a cold cart. My mother would not eat it if it was cold so I tried to take it down the hall to the microwave.but was told I couldn't do that since she had COVID.once something went into a room, it could not come back out. She refused to eat.

During the 4 weeks she was there, she had one shower and had her hair washed once. She slept in her clothes for 4 straight days. Even though she had a broken hip, she had to go to the bathroom by herself since it would take too long for someone to come in to help her after hitting the help button.

We believe the reports for her Physical Therapy were greatly bloated. We were told she had 330 minutes of PT, 330 minutes of OT and 130 minutes of Speech Therapy. I was there a lot with Mom and she probably only had 4-5 PT or OT sessions and not sure what Speech Therapy has to do with a broken hip.but she didn't have those sessions either.

My family decided that Mom was failing while being in Bella Terra. We went to the Administration and told them we were taking her out ASAP. Two days later, we rescued Mom from Bella Terra and thankfully, she has blossomed while at home.