Dairy Queen Grill & Chill, Missoula MT

It shouldn't take 7 minutes to get a blizzard in the drive-thru. I understand being busy, but being in a drive-thru for over 20 minutes is unacceptable.

I am a long time DQ fan as well as someone who has worked at a DQ location in the past, and to say this location is an embarrassment to food service would be an understatement. My friends and I had spent our time at the local Christmas market on 12/9/23 and went across the street to DQ because we all remarked that we LOVE Dairy Queen! Unfortunately our experience at this location did not live up to our expectations. We all ordered combos with additional items, and when I ordered I remarked about getting a whole box of fries, which they argued me down about saying they can't accommodate an order like that, so I just ordered a large fry and made my way to my seat a little disappointed, but then decided I'd go back up and offer to pay whatever was necessary for them to fill a box of fries for me, and they proceeded to go in circles with me about how they would not do it for me. I protested that I knew it wasn't on the particular menu but that I knew it was something they could do for me and they treated me very poorly up to the point that the manager had worn me down to a simple order of 2 upside fries dumped into a box to thereby supply me with a box of fries. At this point I already felt unwelcome and foolish, so I politely thanked them for putting in my special order and then made my way to my seat, where our food had promptly been served, excluding one of my friends orders. While he waited for his order I began inspecting my original order which included 2 large fries. To my discontent the 2 large fries were served to us both half full, which was difficult to bring up to the staff because at that point I felt like I was coming across very bothersome to them. They gave us an additional small fry to make up for the missing contents. At this point I was unimpressed by their service but it didn't end there. While we all began digging into our food, my friend proceeded to sit there for another 5 minutes before being forced to go back to to the register and notify the staff that his food never made it to the table! This was the crowning achievement of failure in customer service, they couldn't keep it together at all, and the place wasn't even busy. So we finished our food before our friend started eating. Then on our way walking out the door, the manager very oddly shouted "HAVE A NICE DAY! " at us, which came across as phony politeness. My partner said the hotdog she ordered tasted bad and had the texture of rubber. Honestly nothing but insult to injury at this place. I wish I went absolutely anywhere else! This location has definitively made me question eating at any DQ location after this. Don't eat here. If you want DQ go to north reserve.

Always a treat going here! Fast friendly service! And as always great food and goodies for everyone in the family

Cheese Curds are amazing!
My chicken Strips were paper thin I have better in my freezer.

We had an excellent employee by the name of Charlie at the Dearborn drive thru and she was absolutely wonderful. Definitely deserves a promotion. Food was great and our whole family enjoyed it. Thank you Charlie!

Ordered large reeses penutbuttercup blizzard and to my dismay it had less than 1/2 a penutbutter cup in it. Plus a whole punched in cup from the machine. I have to admit that in recent years the cups have gotten smaller in size and using less product. This is a shame since my wife and I have been there on opening day on Higgins and closing for the last 40yrs to see profits over people once again in this new world coming forth

Super busy again. Had to go inside if you didn't have cash. I didn't mind though because the young gentleman working the counter was an absolute treat.

Its dairy queen. For a simple fast food dessert you're not doing much better. Much better ice cream in town and much better desserts but sometimes you need a trashy ice cream.

Will now be driving to the North reserve location from now on. Worst milkshake I’ve ever received in my life I ordered a chocolate and it came out with no chocolate in it at all 10 minutes to make a milkshake. The who I assume to be manager a bigger guy with a high pitched voice, no shame just they were really rude at the drive thru. I said please and thank you and even shut my noisy truck off. I can’t stand rude people and I can’t stand ignorance. I worked in fast food all through out high school. I know how the job is done. Cheer up and don’t be rude to the people funding your paycheck.

The staff was very friendly and helpful. He was a nice person who took time to help me decide. He was very patient since I wanted a coffee ice cream drink. He explained sizes, and he gave me different condiments for the fries. He gave me plenty of napkins. I would definitely go there again and I recommend this Dairy Queen. He took time to talk to me and was very considerate.

06/13/23 7: 35 I know work can be stressful but there’s no need to take it out on your customers.girl at the window sounded annoyed that were ordering more then 1 blizzard. And told us our total so fast that we didn’t even hear her. There was no need to be rude to us. We just wanted ice cream. Do better. <3

Google wants me to rate this place so the world knows I guilt eat a blizzard on occasion.

I’m comfortable in my blizzard eating skin, Google. Checkmate.

The ice cream itself tasted good, however it was extremely melted and runny when I finally received it. I almost asked for a refund and brought it back in because I had to pour almost half of it out on the ground outside because it was so melted at that point. I watched them make my blizzard and set it on the counter and then leave it there while they handed out all of the other orders that came in after me. I tried to be patient and wait for him to pick up the pace and catch up before I finally had to insert myself. It seems like there are zero systems in place for speed and efficiency at this dine in.

I only received the blizzard after I walked up and asked for it. Otherwise the front kid would have just left it sitting there and continued to hand out all of the other orders that were coming after mine. Im very patient, especially with the service industry… but it’s really hard to sit there and watch your blizzard melt and then have a bunch of other orders be handed out that came well after yours. Improve your systems.

I cannot say anything but good things about this location. I have visited them countless times (both on a personal and business level) and have not once had a unsatisfactory experience. They are generally quite busy most times, but you would never know that if only going by the manner in which they conduct their business operations at this location. The employees are always cheerful, calm and collected, and always welcoming- regardless of how busy they might be at the time. My orders have always been accurate and fresh. Special mention of Torrie that works at this location as well- THANK YOU for always being right on cue with all of the Door Dash orders I have picked up from you! I appreciate you for making it a breeze.

I really like their food and I'm giving their atmosphere 5 stars because from what I remember the lobby was clean and well kept; however, it's been a long time since I have gone inside to eat. This isn't keeping with why I gave the service three stars instead of five. I would like to say that the staff is friendly and helpful but the lines tend to be somewhat long especially during rush times so I wouldn't necessarily recommend it for a fast meal.

Was impressed by staff all very neat looking and professional seemed to care about customers coming first. Store very clean and well kept, unlike the Hamilton location which really needs some help.

Just got home and this isn't what I ordered! Is everyone in fast food " special " these days! Ugh!