Exotic Pets, Billings MT

I've always come here and love seeing all the pets. But seeing chiweener dogs in terrariums kinda icks me out. This is the second time they've done this. Please either reserve room for them or don't have them there at all.

The staff is very helpful and knowledgeable. They clearly love the animals they have and want you to be fully prepared to care for them if you bring them home.

Have been very disappointed in the management lately. I have a tortoise and go in often to buy Super worms for her. There were 7 Containers of worms by the register and 5 out of the 7 containers had dead worms in them. The manager was very rude and seemed agitated I needed help finding live worms. She didn't seem to care her store had containers of worms that were dead. She was very rude and not helpful at all

Been coming here for years. Today my wife was scolded for bringing our dog in. Telling us how we should raise our rescue pet who has anxiety. We have always had good times in pet stores with him, and he always benefits from it. But the older lady working was seriously rude to my wife about it. Will not be coming back. I guess small dogs aren’t allowed anymore? This place has always been great so I’m shocked.

Stores like this shouldn’t sell animals, they let you touch whatever you want and the kittens and puppies are probably from mills.if you want specific breeds (siamese or rag doll) please check your local shelters first, i promise you they might have one that needs a home, kittens too, and you’ll save yourself hundreds of dollars.

Melissa has the BEST pet store in town! She has a genuine love for animals, and it shows! Shop here for your next forever friend, and any supply imaginable you may need for your pets.

The good: they had a decent selection of breeds and animals, food and whatnot

The bad: not a single person greeted us or made us feel welcomed, never asked if we had any questions. The staff seemed irritable and too busy to be concerned with customers. I looked at the puppies but they were busy drinking their own urine off the floor.

I was interested in the Guinea pigs but I was worried about their condition as it seemed their water or food hadn’t been properly cleaned or changed in days. The water was full of bedding, urine, and fecal matter, as well as their food. I felt so bad I almost asked if I could change the water out myself. I hope a health or animal inspector visits soon because those sweeties deserve better than that. Some of the Guinea pigs were also by themselves which is incredibly bad for their emotional well-being

This place is great for buying pet food and toys. They also have a wonderful selection of fish.

Cute puppies make me happy.

Wide range of animals to include a huge beautiful snake.

Plus pet food. Wide range of fish breeds. Awesome.

Christian owned. Which is awesome!

I've never been impressed with the selection of freshwater fish. Lights are very dim, and it's hard to identify or even see the fish. Nothing in the aquarium section looked unhealthy, but some species seem to also be mislabeled (the lighting makes it difficult to tell). I would recommend other shops in the area.

I never have a good experience in here. It’s either dirty, with poor care to the animals or the customer service is awful. Unfortunately today, it was both.
Wish this shop would take better care of their animals and make it their top priority as it is a pet store.
Also not sure as to why this pup was in a glass container and not in the puppy section in the bins with the other pups.
I hope to see improvement in this shop.

I Love all the beautiful animals … The staff is informative and helpful. A great place to get pets or pet supplies…

It’s better to get a dog from a family home not a puppy mill or a shop they will come with less separation anxiety and better attitudes.

Nobody's rude per se, but definitely not the friendliest nor funnest to talk to. Everything is marked up an absurd amount compared to standard retail. Often are out of feeders when they are the only "shop" that sells live feeders in town. They also sell some animals that most people would not be able to own and provide a high quality life to like water dragons, and other large lizards. But they do have some pets you do not find anywhere else locally in town and the staff are fairly knowledgeable. Again never had any issues with staff but they all seem like they don't like talking to people. Never see the manager either I think she only works when she needs to but also get the same vibe from the few times I've talked to her. Feels like she just wants you to buy your stuff and leave. 3 out of 5. Definitely a good place to look at and check out but probably not buy from when everything they sell can be sourced from more reputable breeders and a fraction of the cost online.

Staff is rude to customers. Obviously not incredibly concerned with selling animals, as they are too busy acting condescending and irritated to be helpful. Just buy your pets elsewhere.

Staff was very friendly. Shop could us a deep cleaning. Very glad we have an actual pet store in Billings that isn't big box.

The employees were nice and helpful. They made sure I understood how to care for the pets I was thinking of getting. Animals looked well cared for.

I shop here frequently for my feeders, insects and rodents. Service is generally pretty good, staff is friendly and helpful. Today I stopped in and needed a feeder mouse. There was an individual in the rodent room so I asked if I could ask them for a rodent or if I should go to the check out counter and ask/ wait there. They seemed very perturbed that I had interrupted their work, sighed quite audibly and then begrudgingly said they would help me. I waited the approximate 2 or less minutes it took for them to box the mouse and when I reached out for it they withdrew it quickly and told me I had to go to the check out counter for it. It was quite rude, the entire interaction, but I was most annoyed by that part. Had the individual just communicated that to me in the beginning when I had asked I could have already rung up and paid by the time they were done. I realize being in the service industry it is frustrating having to pause your work frequently to help customers. But a little bit of communication would have helped both of us tremendously and frankly the employee didn't seem to want to help from the beginning. I'm quite disappointed with my experience today, I truly hope the employees are trained in better communication and customer service in the future.