Jensen Jewelers, Bozeman MT

They are so sweet. Always happy when I come into the store. Their work is wonderful as well. Very happy with them!

Our Jensen’s Experience:

We purchased my wife’s ring 18 years ago. We purchased it at Jensen Jewelers in Idaho Falls Idaho, it was beautiful and she was thrilled. We’ve traveled across the Pacific Northwest for work over the last 15 years and about 5 years ago decided to settle down in Bozeman near my parents and let the kids grow up loving the outdoors as we do.
My wife took her ring to Jensen’s to be serviced and when we got it back there was black buildup under several of the diamonds. She returned the ring and they explained what it was and said they could fix it so they took it back. When we received it back it looked better but not great, shortly after 3 of the diamonds became loose and started to spin when bumped. We took the ring back in to have it serviced and plated.
3 Weeks later when we went to pick it up the entire top of the ring had been ground down flat. Where there was once grooves and beautiful designs it was flat. When we asked the clerk Eric he stated that there was no way to show that they did that. We showed him the photo of it before and he stated he still couldn’t be certain that is something that they did. We were told by Eric on this visit the previous jeweler was no longer with them because he did terrible work and the new jeweler would be better, he’s from California and knows his Jewelry. Eric promised he would take care of it. He said they would even send it out to be taken care of and fixed with a laser to recreate what was lost in the designs. Upon further inspection on the ring there was so much buildup under the diamonds that we asked for them to clean it again as well when they repaired it.
They took it to and called us a couple week later to come in. When we arrived the diamonds were set uneven. Several sitting much lower than the others. When we showed Eric he agreed and said they must have scraped too much when they were cleaning it. They took it back to clean again. When we went to pick up the ring today it was dirty, had not been polished, the stones were still uneven and they argued with us when we tried to show them.
The staff were so extremely rude. We told them we were unhappy so they gave us a discount on the ring but said there was nothing more they could do that it was done right. We took it to a local jeweler and were given this explanation:
I’m so sorry, they have destroyed this ring, there is nothing we can do to fix it, you can see the diamond settings are uneven there is buildup under the stones, the band is bent the ring is beyond repair. They also said 2 of the diamonds in the set are completely different than they others and they appear to have been swapped with a lower grade. This jeweler would not recommend wearing it for fear the diamonds are going to come out.
My wife’s wedding ring was destroyed by Jensen Jewelers here in Bozeman Montana. A ring I saved every cent I had to purchase 18 years ago and when I ask them to make it right they were dismissive and argumentative and told us we could not prove they caused the damage. Please do not buy from this shop, please go somewhere that will back their work and take pride in what they do. I feel so bad for my wife and anyone else they have taken advantage of, we work so hard for what we have and it's terrible how we were treated.

The wonderful staff/sales reps. @ Jensen Jewelers were a BIG HELP when I was shopping around for a certain pair of earrings & when I couldn't find them the wonderful sales rep. Ms. Hannah handed me a book to look thru & long behold BOOM I had them on order! Like I said already, just a wonderful experience all together & that's why I'll continue to shop @ Jensen Jewelers & have Ms. Hannah for my go 2 Jeweler! She's just incredible @ her job & more importantly just a wonderfully, pleasant person.thanks again for everything

Jensen did an amazing job! They resized my ring down for me. Was told it would be a week, but it took them 4 days! Flawless work, I still can’t find where they made a seam. Affordable yet amazing quality!

This review has nothing to do with the staff. Everyone who has ever helped me at Jensen has been top notch and provided very good and friendly service. This low review has to do with the fact that Jensen is apparently realy bad about price gouging based on my most recent experience. I stop regularly to get my right cleaned and checked. Last time they told me I had a small stone loose, needed my larger middle diamond re-tipped, and that those two things plus cleaning and replating would cost me over $2000. I took it to a local jeweler who quoted me just over $200 and it is already done! I completely understand every business has different prices for many reasons but this is so vastly different I have a hard time seeing it as anything less than price gouging. I would have expected the small guy to have to charge more but in this case it couldn't have been more opposite.

Really great customer service and willingness to help us out! Ring was a little big and they sized it for me within a week and got it back to me. Appreciate their friendliness and efficiency!

I found that my wedding ring needed some repairs and Lacey went out of her way to find a jeweler that could get it done in just a few days. I was going out of town and I did not want to have to travel without my wedding ring so she took great care of the situation!

I needed to get my engagement ring fixed after the diamond fell out while I was sleeping. I told the staff there that the ring was very important as it's a family heirloom on my fiance's side. They found more that needed fixing than when I brought it in and made sure my ring would last me a lifetime. The staff everytime was absolutely wonderful and pleasant to be around! My ring has never looked better!