King's Ace Hardware, Billings MT

If they don't have it, you don't need it. King's Ace has the best people in the hardware business. I have no reason to shop a box store, Ace is always close by and has everything I need.

I bought a new snow blower online in Seattle last December. I moved to Red Lodge, MT in May. The blower was still in unassembled in boxes. The mover that I used lost a good number of the parts. I took the parts to this Ace and a gentleman (TC) in the engine repair department took over, ordered the parts, put it together and in a pretty rapid fashion.
We've had a good dump of snow a couple of times. The blower started like a champ the first time, every time.
Thanks, TC and Ace.

They're getting only four stars because they always have a semi out in the parking lot and it makes it just difficult to park anywhere it's always during busy times

The people here are always super friendly and very helpful. They know better than I do, what parts I need! Thank you, Ace!

Found what I needed, but had to go back for some longer screws to hold up the globe on the ceiling fan. The employee I asked for help was knowledgeable and quickly knew where to find them after checking the threads and diameter. Very good experience.

Very helpful employees. Can usually always get what you need, however they are quite expensive.

Worst show of professionalism I have ever seen. Went to Zimmerman to get a spark plug and filter for a Stihl Blower. Zimmerman provided the spark plug, but said I had to go to Central to get the air filter. Drove over to Central and went to the small engine counter to get a filter. Man at counter said they were closed and to come back tomorrow. I asked if he could simply grab me a filter, he said no. I asked if I could speak with a manager as Zimmerman just sent me over. He said the manager would tell me the same thing. He radioed the manager and said that I was demanding to speak with a manager. I asked, not demanded. I was standing 6 feet from the counter when the manager came up and asked where the customer was, he said I was right here. The manager, some older gentleman, yelled that he did not have time for this and was with a customer and stormed off as I watched him walk away. This was a complete and utter joke. I am a faithful Ace Hardware customer and go multiple times per week and have never seen such a poor display of customer service. I was calm and cool and never once raised my voice or was disrespectful. The crew at Central, at least these two gentleman (use that word very lightly), were the most unprofessional jerks I have ever witnessed. I will never step foot in that store again. I suggest someone do something to correct this.

Always a superb service to any other hardware store out there. If you walk in that store and walk out without the item that you're not able to find it's because you didn't ask. And what I like about this stories if you ask someone where something is, if they don't know they say I don't know and find someone who does. It's amazing service.

My favorite Hardware Store with helpful Friendly Staff and tons if products. If ACE doesn't have it no one does.

The staff at this ACE is super friendly and extremely helpful.
The Veterans discount is a plus!

I like this store very much. They usually have everything I need and the workers are very knowledgeable and willing to help.

Love Ave hardware. It's my go to shop for all my household repairs. They have so much stuff. Very knowledgeable.

Don't go in too often. Too expensive for my pocket. Husband goes in for building and plumbing supplies. He gets skrews, washers etc.

Always very helpful people, did am online order that did go through but I never received an order confirmation, so I went down to see if it did arrive the following week and it did so I'll chalk it up to the website not then.
They are always attentive, and friendly, as I always say sorry your small box stores.

Nice, spacious layout, and very helpful staff. Can be a bit hard to find, as it's a bit off from the main road.

I needed a screw for the rack on my bike. They let me bring the bike in and found the right screw that I needed. Very helpful and nice.