OYO Hotel Shelby MT Hwy 2 & I-15

The staff was amazing and some of the nicest people I have ever met and the rooms were spotless and one of the cleanest ones I was shocked they truly made you feel like family. They also had a hotel dog and cat who the nicest and cutest animals I have seen at any hotel I would 100% stay here again and would recommend to anyone and their families.

Arrived at hotel and there was nobody working the front desk. Left a number to call and it was a mans cell phone and he ask could I wait 5 min. He finally pulled in his vehicle by this time there were 5 other people with reservations and by that time he was freaking out and threw his hands up and a younger nicer young man got me checked in. While I was waiting there sounded to be two separate yapping dogs and I stated I couldn't rest with the dogs barking. Others were saying the same, they did get it controlled. Both me and my spouse have had knee replacements and his just recently, there were just steep steps and no elevator and it was difficult to carry luggage and climb the steps. We checked out the next morning and no one was available and I needed a receipt but was none provided. Website states 24 hr desk service. No one when I arrived and non when leaving. Would not stay again. Thumbs down.

Initially, when we checked, there was no one at the front desk and had to call a number to get someone to come. We got our room key, opened the door - on another couple in the room! Went back and got a second key for another room. Got to the room to find the door wide open. Overall, the room was clean. Just had a burnt or light bulb by the bed. No biggie. Had some overly loud guests in the hall at about 2am. Great location.

Not the top of the line place but it serves the purpose at a decent rate. Staff are great. Rooms are clean.

It's okay. A typical American motel. Price/performance attracted us here and also convinced us. In contrast to other motels, there is at least one coffee for breakfast here.
Location good, everything was clean, the transaction was also smooth.

They will cancel your reservation and then charge your credit card before you even leave the property.

After numerous calls and messages, and getting who I booked through to follow up the hotel told me they would refund me as it was their fault. Only to get told three days later the property manager refuses.

Avoid booking with them. You will lose money and get stuck with limited options for accommodation.

In response to their response - I already sent an email. Numerous times. Of which your team ignored numerous times. I received two phone calls stating I would be refunded. I do not have it in writing since your team does not respond to messages.

Worst hotel experience ever! Forget about calling the hotel. Their front desk is in India and I was on the phone for over 2 hours trying to cancel my reservation and talked to 30 different clowns who would just transfer me to another clown. No good ending here folks. No refund and wasted 100 bucks at a hotel I never stayed at.

Rooms were very clean and comfortable.
Great staff and very good hospitality on check in.

Comfortable stay outside of Glacier! There is a mini fridge and microwave in the room and they have a small laundry area (just 1 washer and dryer) but very affordable prices. It was less than $5 to wash, dry, and buy detergent. Overall very great!

Rooms were clean & tidy enough. Beds were comfortable, and I actually really liked the shower.
The hallways smell of pot, and the carpet in the hallways are very dirty & stained.
Reception was friendly.
The town itself is kinda creepy.

When you arrived at the hotel the first thing I noticed was the beautiful looking comfort-inn on top of the hill. So right away I said sh, walked into hotel and it smelled of pot. The guy at reception was kind, happy and helpful. We were on the 2nd floor and the carpet was stained and dirty the whole way to our room BUT to our surprise the room was great. Clean, tidy and very comfortable. The shower was fantastic, the water pressure was the best ever. We were the last room beside the stairs to outside which suited us fine as we could get to our car fast without wandering around the hotel. We stayed 3 nights and it did what we needed. I would stay again.

When we arrived at 11pm we were told that the hotel was overbooked and unfortunately we couldn't find a room. An absolute cheek! There was also no support in finding an alternative or any other form of compensation.

Staff is very nice, especially Kim and CJ. Room was clean, beds are comfortable. Would recommend to anyone. Love the oyo!

Walking Into the lobby, there was a strong smell of weed. Somewhat unprofessional for a business. Check-in was fine, front desk agent was courteous. The room was definitely not fully cleaned before we got there. One of the beds had finger nail clippings and food crumbs in it, both beds had hair in them. It was pretty apparent the sheets were simply pulled up and not changed from the previous guest. The whole hotel has a strong odour of cigarette smoke as well. One of the staff asked me for a cigarette. Walked in the room barefoot after a shower (and drying myself) and the bottoms of my feet turned quite dirty. If this hotel would up there cleanliness game, then I would have no issue staying there again. However, as is, this is not a place I would revisit.

I booked this hotel in May, for an overnight stay tonight. They called me last night to tell me they had "overbooked" and my room is no longer available. So here it is less than 24 hours, no room, and no offer to help. Then they have the nerve to charge me the cancelation. Needless to say, no OYO property anywhere will ever get my business.

I paid $120/night so cheap it was not - but much less than competitors nearby.
You get what you pay for. Beds = GOOD, Microwave/Refrigerator = GOOD, TV/Internet = GOOD, Decor = POOR, Service = OK. Apperance = POOR, Coffee 24/7 = GOOD.
My room smelled terrible (I think that is the stuff they use to kill cigarette smoke).
My room had someone in it so SHE gave me a different room (I think the GUY is renting rooms on the side for cash and not recording the rental.)
I really wish I could have said more NICE things, because SHE really tries.

The smell outside our room was horrible. It seeped in the room. Making us nauseous both nights we stayed. Will not stay again.

Room was very clean and comfortable. Lobby clerk was super friendly and helpful checking in.
Would have liked a coffee maker, luggage racks and outlet by sink.
Lobby carpet and hallways were stained. Says smoke free but strong smoke smell at room.