Petco, Bozeman MT

It's a strange store layout but other than that they have most of what you would want

Give Zach a raise. He handled my happy returns in seconds all with a welcoming attitude. 5*

The Bozeman Petco location is always a mess, with product to be shelved sitting in the aisles on carts, blocking access to shelves and walkways. I only shop here because it is conveniently located and sometimes carries products I can't find elsewhere. I try to avoid it otherwise. During my most recent visit, I stood at the register for almost 10 minutes before an employee came to check me out.

The best service ever! They know who I am and take care of me and my guinea pigs needs. Always friendly and welcoming.

Please please please stop taking out the hamsters without a bowl/box or something to put them in. I have seen 2 teddy bear hamsters fall about 8 feet because they got out of the Petco employees hands. Then I was back in a month later and she almost dropped a baby hamster. Come on! Be careful!

Definitely appear to be short staffed at the moment but the manager, I believe is named Dan, is clearly making the experience the best in can be. Almost everytime I have gone in he was the only one working the register and the aisles. He helped me pick out aquarium and cat supplies, all while racing back to the register to help others check out. He definitely deserves a raise

Friendly staff very knowledgeable about my German shepherd and what he needs to stay healthy.

The gentleman in the fish department was very helpful and friendly. He was a pleasure to interact with.

I asked for help multiple times and was told that eventually, I would be helped. I waited as long as I could for assistance and nobody helped they just said somebody else would help me eventually. I waited around 50 minutes and nobody ever helped. I usually like the staff but this group of employees didn't seem like they wanted to actually work. The only one that sort of helped was the guy who hit the call for assistance button.

Maddie went in for her grooming appt and was cared for in a most positive way. Mack is the best in handling and caring for Maddie.

Never going back. It was a filthy disaster. The floor hadn't been swept, let alone mopped, in a long time and the shelves were disgusting. The aisles were blocked by large pallets of merch and one whole section of the store was cutoff because of it. No organization at all and I know there's always an odor to any pet store, but this was off the charts ridiculous stink.

I’m an older gal with a 9 month old Boxer. I take my dog to Pet Co when I buy his food. The staff at the Bozeman store always carry and load my 30 lb bag for me. It’s a lot to handle the dog and the food. I’m grateful for the helpful staff. Kathryn

Horrible! Rude employees who either flat out said they wouldn’t help or after being tracked down, made it clear they did not want to help. The store was a chaotic mess with boxes everywhere!

I had a terrible experience with this store. Over the past month, I purchased 4 parakeets from this store, 2 on 08/12 and 2 on 08/26.3 out of the 4 died within a week after the purchase. This is extremely frustrating.

I tried my best to take good care of the parakeets. I changed their food (parakeet seeds from petco) daily and their drinking water (filtered tap water) twice a day. I also used bird cage swipes (also got from petco) to clean their habitat regularly. There is no other pet to stress the parakeets in my home. I even scheduled a vet appointment on 09/07 to check up their health conditions (unfortunately 09/07 is too late). But none of my efforts enabled the parakeets to survive more than a week. I thought I could have those parakeets with me for the next 15 years or so, but they couldn't even accompany me for only 7 days.

The situation is just too sad and it makes me serious doubt if Petco is taking good care of their parakeets (and other animals) before selling them. I suspect there is some underlying diseases spreading among their birds, causing their death in such a short time.

I am not going to buy anything anymore from petco unless they can provide me with an explanation and a proof the animals they sell are in good health condition.

Everyone there is always very friendly and ready to help you. The service is quick and there's never any pressure

I have never had a bad experience while shopping at Petco. Your cashier was awesome, fishing in a bucket of crickets, he got me the 25, I asked for.

Placed a pick up order online today (they’re supposed to be ready in an hour). I showed up a little after the time frame but the order wasn’t ready just yet. I offered to grab everything myself but Mason, the cashier, went out of his way to run around collect everything while I browsed. It was a really nice gesture and most sales associates wouldn’t bother if they didn’t have to. Really nice and helpful.

One of the employees noticed I was having a problem and went and sgot me a cart without being asked.
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I love going to Petco for my 2-year-old Airedale's grooming. I am not a fan of the traditional Airedale cut. Mack and other associates listen carefully and provide the sweetest cut for my handsome boy. The price is right, the cut is adorable, and the service is excellent! I'll never go anywhere else.