Planet Fitness, Helena MT

The worst gym, staff and customer service ever! My girlfriend lives in Helena, MT and they assigned Great Falls, MT as her home gym. When she called to have this corrected, a guy told her that there was nothing that can be done about this and then hung up on her!

On 09/22/2023 I fell 2 stories here in Helena, MT. I was life flighted to Billings, MT where I received several surgeries and kept there for 3 weeks. They then transported me to Elk Horn in Clancy. While I was in Billings I called all autopay companies in September who were more than willing to help in any way considering my situation. Plant Fitness was one of these companies. I spoke with a manager named Matt. He was willing to help in any way he could. He said he immediately froze my account and no other payments would come out of my account. After speaking with my bank, I was told Planet Fitness is the only one still taking payments and that they have had many problems with Planet Fitness with other people’s accounts and to call them again to see if they would credit my account for the payments because the overdraft fees really ran fees up. Of course, the manager that told me he froze my account and that nothing else would come out of my account no longer works there. So this manager Derek in Helena, MT has decided that he would not honor what the previous manager told me. He also refused to give me the name or number of his boss so that this issue could be escalated. I will call and speak to whoever I need to because the company is not honoring what I was told 2 months ago. I’ve never dealt with a company that goes against what their customer was told and the lack of compassion and empathy is mind blowing. I’m truly in shock of how I was spoke to over a $25.00 refund that based on the former manager’s words.

I worked out at Planet Fitness while I was out of town on vacation. I love that place and I wish we had one here where I live.

The Helena location really needs a new team. EVERY visit I hear the employees at the counter loudly bashing their life's problems. I also frequently hear inappropriate language. A few of them are welcoming but not overly. The shower room floor is not properly cleaned. Hair and grime everywhere. Move the bench in the dresaing room and you will find rust stains on the floor and hair and grime along the wall. There is grime around all of the stall walls on the floor. Trash inside the shower. Gnats in the shower. Toothpaste on the shower wall. The dressing stall mirrors haven't been touched. I come here because it's affordable. But cheap shouldn't be sleezy. Especially when we've kept our membership paid since the day it opened and have hardly used it. MANAGEMENT AND OWNERSHIP need to do better. Don't know if it's the same owner, but I know who it used to be and was not impressed with him even when he built it.

Staff was very unwelcoming and on the verge of rude. Machines were dirty and women’s bathroom had bugs and looked like it had not been cleaned in sometime. I travel for work so PF works great for me to get a workout in and a quick shower. Out of the ~40 I have been to, this experience and location has been my least favorite.

While traveling I visited to workout since my normal gym was not in the area. After I was in my car on my computer to do my online part of my business like I usually do after working out (which included other Plant Fitnesses). Just before 7pm an employee came out & all in one breath said that they were closing & if I don't leave they will call the police. This was my final visit to a Planet Fitness due to this disrespect & threat by an employee

Amazing and clean environment! Friendly staff as well! They helped me a lot when I was new to the gym and machines

READ the paper work! I was told if I ended my membership at a certain date on the phone I wouldn’t be charged. Went in was told in person by the employee (Oak) I wouldn’t be charged again before I signed (I was dumb enough to sign before seeing the paperwork on the signing pad) and still got charged. Called today to ask why and was told there was nothing they could do about it. Total B. S definitely can see why I was warned about this place. Don’t recommend at all

Decent equipment, WATCH OUT for the small print when signing up! All $'s charged right away Promo charge (start-up fee) Annual Fee, and then the classic $10/month

You are pf #90 for me.
Very nice Gym, Clean, Great Vibe. I had a Great Workout.
I hate the little Baby Lockers

Several pieces of equipment either falling apart or completely out of order along with the overcrowding since fuel fitness closed

the locker room here stinks like wet, dog, and worse

The young kids that work here much of the time are usually on their phone behind the counter, instead of doing productive things like cleaning

A lot of the machines are out of order for days and weeks on end others have parts falling off of them as well as programming issues on a lot of the cardio machines

Lastly, they don’t even enforce the rules that used to make this Planet Fitness a great place to work out. They’ve really slacked off by allowing that small group of people (you know who they are) to slam and abuse the equipment, both the free weights and the machine weights

This place is really going downhill fast

The manager is a terrible person.not long ago I saw some boys grab the 75lb dumbbells' for dumbbell RDLS which is a very respectable weight. The manager immediately insulted them calling them small and too weak to pick up the weights.these boys have been working out long enough for this to be an appropriate weight and this is supposed to be a judgement free zone yet he was very aggressively judging them.if I knew his name I would call upper management and chew him out to his boss.

I use three of there gyms Washington, Oregon and Montana.
Helena is a great gym missing a couple of pieces of Cardio Pulmonary Equipment that I use at the other two gyms to rebuild my lung capacity. O2 running a little to low. But it's all good.

I was less than impressed when I went to sign up. Would have walked if I didn't have kids already joined.