The UPS Store, Whitefish MT

Pete and Patty have always provided great service. I’m sure they are not perfect! And being a UPS store has nothing to do with the actual deliver of UPS packages unless you rent a box there. I hope that they take some of the complaints and reviews the heart and figure out a way to enter phase better with unhappy customers. All I can do is base my review up on my experience.

Unpleasant and bad customer service - Standing around doing nothing and not interested in helping out. Eureka store up north is fantastic.

After calling another store here in whitefish and being treated very poorly I contacted the UPS store here in town and the gentleman I spoke to was very kind, took time to answer my questions and seemed to care even though he couldn't provide the product I needed. So, I thought I would give him a nice review because sometimes effort and sincerity are enough when often lately people have a shortage of both.

I’ve been in this UPS store over a dozen times in the 2 years I’ve been here. From a quick drive by drop off to assistance with printing and mailing. Yesterday, I had the great fortune to have Cara help me with a print job that should have taken 2 minutes. 30 minutes later, (I had a laptop from a dear older friend) finding the documents on the friends PC, trying to get them sent via email to the stores system, getting them to actually transfer and the hurdles continued.
Cara had the patience of a Saint with me and this computer) and with her knowledge of PC’s (I ONLY know Macs), pages were printed and I left with sanity intact.
Everyone has always been friendly and great service. Thank you! You definitely have my business.

Was helping a client in 2017 with automation of vehicle import paperwork. This client, unfortunately, decided to have his vehicle sale contracts shipped to this UPS location, which meant that I would sometimes call to, pickup from, and interact with the UPS Store in Whitefish. I don't think I ever had a warm experience there. And, at least on one occasion I was treated very rudely on the phone and again in person. I requested that my client have the paperwork shipped directly to me, rather than the UPS Store, as the UPS Store interactions detracted from our work and harmed the morale of my team.

I called to see if an expected package had arrived and Pete said he didn't know, because they were still sorting or something (hard to understand because he was mumbling and didn't seem to be focusing on our phone call. I asked when sorting would be done, and let him know the shipment was time sensitive. He gave no ETA and became angry and agitated that I would even care about the timing. I was treated rudely throughout the call. I then called corporate UPS to report the terrible customer service. After talking to corporate, I was informed that the person I was talking to who was rude to me on the phone was actually the owner/manager of the Whitefish UPS Store, not an employee.

Corporate UPS must have contacted Pete afterwards telling him about the complaint because he then called my coworker to tell him that I had reported his rude behavior. He wanted us to call corporate again to withdraw the complaint, apparently because there are penalties (expectedly) associated with badly representing the UPS franchise. Pete also told my coworker that I was not allowed in his store, which I was inclined to report to corporate also.

I was surprised that Pete's reaction to finding out about the corporate complaint was to use connections, coercion, manipulation, and intimidation to try to prevent the consequences of his rude treatment of his own customers, rather than simply reform his behavior and act like an adult and a professional, as his customers expect.

I hope that all of the reviewers here that also had a bad experience are also submitting their complaints to corporate UPS, so that this location gets the turnover and training required to meet their customer's most basic expectations of being treated kindly and fairly, and without impatience, anger, or indifference.

By the way, and in response to the UPS Store's reply (below) : This had nothing to do with a UPS "brown truck" delivery being late, or my confusion about my experience or about which entity I'm reviewing here. This was about me calling the UPS store in Whitefish to pick up a package and being treated rudely. At the time of this incident you did receive packages for non mailbox-holders and charged them a high fee for picking up those packages too. If this policy has changed since then, I'm unaware, as I've never been interested in returning to the Whitefish UPS Store. Also, Management's inability to recall this interaction and not remembering when this took place is irrelevant. Certainly the the UPS Store corporate offices have the complaint records available for the management's review, I refer you to those. Corporate's call to your store to review my complaint with you was the first you heard about it, this is the second time that you're hearing about it.

Package wasn't delivered, said they left a note, there was no note now I'm angry.