Toyota of Helena

Great service. Nice people. They will help with anything and are always so kind. Lots of fun too

A person would reasonably expect that a dealership specializing in a specific brand would be the best place to have service done. In my experience, this dealership is mediocre on the best of days. Multiple times I have had issues with the service department.
The first issue was a few winters ago, wanting to have a block heater installed, as we moved to a new house that did not have a garage. The appointment was scheduled, they said they had the part, and I brought the vehicle in. After dropping it off, and getting a shuttle to work, I was called and told that they didn't have the part, couldn't get the part from Toyota, and asked if a generic part was okay. Frustrating, but I said yes to the generic part. Later, I was informed that they had installed the wrong part, removed it, and put the truck back together without it, and to reschedule once they could get the correct part. The correct part eventually got installed, but at a later date, and it took them 8 hours to do it.
Another instance was, calling in and scheduling some maintenance WELL in advance (so that the parts could be ordered.), and giving them a list of what I needed done, and what would be nice to do if possible. The individual I spoke to said that diagnostic work, and service work had to be scheduled separately, and they could only do one or the other. I elected to have the service done. On the scheduled date, I dropped off the vehicle, and waited patiently. After an entire day of waiting, I was informed that they did some maintenance, but again, did not have the parts required, despite the assurance that they had them over the phone, and that my truck was not drivable, and that I needed to get a ride home. Frustrated, I asked if, since they had told me they had the parts, and this was scheduled to be done that day, if a loaner vehicle was available. I was told no, but they could rent me a vehicle for $150 a day. The employee then proceeded to tell me of the almost $8000.00 dollars in maintenance that they recommended that they do additionally, including an upper radiator hose that would cost me $800 to replace. (The vehicle is over 20 years old, and a set of upper and lower hoses is available from NAPA for $75.) It's also interesting that in the previous instance above, they were fine using a generic part, but now it needed to be a dealer part. After telling them no, I would not have them do the additional $8000 in repairs, my truck was magically ready to go, and they would call me when the parts that were already ordered, actually came in.
Here I am for the third time, and my parts are in. I drop off my vehicle, and am told that, even though I had scheduled ahead, it might be all day, as the technician they gave the job too has to put in a new engine for another customer. Why not have him do the easy job first (replace a broken door handle) and then do the job that will take longer? Needless to say, I will not be back.

Update to this review: Someone had a moment of clarity, and my door handle was repaired first. However, it sat parked for 45 minutes, and nobody came to inform me it was done. My daughter noticed it parked, and pointed it out. I went out, looked at it, saw the repair had been done, and asked about it. They confirmed it had been done for a while. Paid. Left.

Excellent service for my Lexus. Staff is always courteous and pleasant. Service is efficient and I leave knowing my car is well maintained.

I recently purchased my lease from Toyota Helena, Arik was so patient and informative. I will be looking for him the next car we need to purchase.
The customer service in the service department is always spot on. Amy is so welcoming, relatable and honest. I know my car and I will always be taken care of!

Not great if you don’t look like you make big money. The female salesperson I dealt with didn’t really show much caring for me as a customer and other salespeople completely turned around and walked away. I went to a competitor who took great care of me and I left with a car. I’m a fan of the products that these brands put out but if this dealer is going to represent them this way I will gladly go somewhere else

Just bought a new car from Heather, she was great. Did most of the hard work over text and e-mail, showed up to get my car took 15 min to take care of paperwork. The car was filled up and shined to perfection. Great experience.

I recently traded in my 2019 Honda CR-V for a 2023 Tacoma TRD 4x4 Off Road. My experience from dealing with Kourtney in sales and Jeff in finances was absolutely amazing! I think they both went above and beyond. I returned the next day and Dan in parts helped me get set up with a roll up tonneau cover for the back since winter is right around the corner. I look forward to coming back for my first service appointment.

Service department seems so nice, but they kept my car there for almost 3 months, overcharged me, cracked my windshield and ignored my calls/voicemails. Didn’t figure out what was going on with my vehicle until I went into their offices and asked for an explanation. When I came to the manager with these concerns, he bickered with me and refused to fix my windshield without me paying for it. Had multiple experiences there before this one where they kept my car there for hours past what they said for basic maintenance… People are nice, experience and pricing are not.

The dealership stands behind what they sell. I purchased the protective shield and had a problem. They took care of it without any hassle. Two of their salesman worked over 20 minutes to install the Toyota App on my phone because of difficulties with the App. I would purchase a car here again.

I was in town for a funeral and my Camry was over due for its service. The team at Helena Toyota was able to get me in and out in a short amount of time with awesome results. THx

Johnny provided exceptional sales service. The buying process was easy & simple! Super excited for our new 4 Runner!

Josh L.provided me with outstanding, quick service that alleviated my anxiousness and worrying about purchasing a safe, reliable new vehicle. I was impressed with his thoroughness and thoughtfulness! Thank you!

I was working with Cooper to find a Tundra. Unfortunately, the lead times were too far out, but Cooper was very personable and understanding. If I wasn't under such a short timeline, I would absolutely have purchased a vehicle from Cooper.

Staffing and service was superb. Company policy is a bit bad. It requires the service department to charge $165 to look at one item and that much again for each additional item.

Don’t consider Butte Auto, come here for a new Toyota! I was treated well and was not asked to pay a stupid market adjustment! We need to support the honest dealers.