Ulta Beauty, Billings MT

Ulta is the ultimate one stop shop for cosmetics. Well stocked and helpful crew make it a pleasant trip in every time.

Sammy was an enormous help as I searched for some ideas on what products to use and how to freshen up my look. She was patient and so friendly. An absolutely great experience! I didn’t catch the name of the clerk, but she was also helpful and fun to chat with. So appreciative of all the help and advice I got!

Went into the Billings Mt location and that will be the last time I will ever be into an Ulta. The employees here were nothing but rude. Were not wanting to help customers at all. I was looking for nail glue and 2 employees were just standing there and would not help me or move out of the way. I will just order off Amazon or go to Sally's.

I absolutely have to give an amazing thank you to the girl that helped me today. I was in an accident and I was trying to cover the lingering bruising still left around my eyes and this girl got me looking SNATCHED, go check out (Taylor) @ Ulta in Billings MT. She's incredible!

Ulta has replaced women with men, literally. Their new spokespersons are two DUDES dressed as women. One even has a BEARD. Ulta hates REAL women and has replaced us. Will never shop at Ulta again, and I spent PLENTY here up until now. Never again. Go woke, go broke.

It pained me to see how gross the displays are. And how much of everything was out of stock. But the cashier was wonderfully nice. If I was anyone, do not test or swatch anything on the displays!

Sammy is my go to eyebrow gal! I’ve used her for years and hope that she never leaves me! I’ve referred many others to her, because she is the bomb!

So I got my haircut. And the hair stylist was super super nice I came in with a picture I was like I want this. And she was like okay we could do it and she gave me exactly what I wanted it. She also explained to me everything she was doing and making sure I was comfortable

My experience on 10/23 in the salon was the worst I've ever had! The very inexperienced stylist did the exact opposite of what I asked for. Shocked that she was allowed to pretend to be a stylist!

This store is a joke. I was super ticked off and the fact that they wouldn’t honor the price because it was put in the wrong spot for certain items is ridiculous. I kindly mentioned a few things to the store manager and she literally did not care that everything was put in the wrong spot. She claimed that they were trying the best they could… it sure didn’t look like it when I had to go back four times in line because things were not put in the right spots.they also had a bunch of cards from 2019 a promotions that couldn’t be used in the salon. Do not shop at this location. Go to Sephora they are worth your time.

I normally shop at Sephora because it's closer to my house, but today I had to go to Ulta to get my Deva Curl shampoo and conditioner (If you're a curly or wavy girl, I highly recommend). Since I was there, I thought i'd get two birds with one stone and find a foundation that was comparable to the brand I currently use, but cheaper (currently use Nars). Aubrey found me and assisted me. She was awesome! She listened, asked good questions, and ultimately helped me find a cheaper (still higher end brand), and a great color match. 10/10 would recommend working with Aubrey. Thanks Aubrey!

I visited the store on 9/18 to receive service at their salon. The service I received by their stylist was nowhere near what I requested (I confirmed via showing the stylist a picture she was comfortable doing the color, she said yes). My hair was damaged in the process. The stylist didn’t even wipe the dye out of my face, she was trying to rush me out and I had to request for wipes. I noticed also that some dye was left on my scalp (not the small residue after coloring, but think goopy dye from not washing properly). The stylist then confirmed she received training and was told the deep conditioning treatment she used on my hair was not supposed to be used as it was not good for hair. I was scheduled for a conditioning treatment on Saturday 9/25, which the stylist said I’d have to pay for, but then a manager said that was incorrect and the stuff the stylist had said about the treatment was also incorrect. I have an ongoing conversation with Guests Services that has gotten nowhere. I have been refused a refund for the services even though due to the damage THEY caused, I cannot get a re-do. I have spent money out of my own pocket trying to condition my hair back to life. This is beyond ridiculous. I’ve been extremely patient with them as they attempt to assist me but I can’t get answers.

*no test strand was done prior to bleaching or coloring.

Stylist said I had Henna in my hair which I’ve never done.

Do not recommend the Salon services at this location as it doesn’t seem their stylists know what they’re doing or they can’t get their story straight.

Pictures added to show the damage and coloring issue.

I highly recommend the benefit brow bar here. Avery did an incredible job for my brow wax. She listened to my concerns about my eyebrows usually being waxed too short, and they came out amazing! A painless process to schedule an appointment online as well.

I always enjoy shopping at Ulta in Billings, Montana. The employees are friendly and knowledgeable, the store is clean and the store is well stocked.

I recently visited the Ulta store in Billings for mascara - and walked out with over $500 in amazing products! A young woman - Zoe C. - helped me find hair products, various primers, several mascaras, nail polish, etc. She chose the perfect colors for me - and I absolutely love everything I brought home! Zoe was kind, patient, and showed me different products that I might be interested in - a perfect saleswoman - never pushy, listened to what I had to say… anticipated my needs and wants. I’m definitely coming back, and I hope she’s working when I do!

The “manager” was extremely rude—super hateful. I plan to cancel my credit card and shop elsewhere. Never had a bad experience till today at the Billings Ulta location.

Purchased a lipstick and lip gloss and returned it 3 days later and because I used my stimulus debt card which are non reloadable they wouldn't give me my money back only a gift card making me keep my money and purchase in their store which in my opinion is stealing my money I offered my own debt card and they said they couldn't put it on that either I shouldn't be forced to keep my money their no other store does that with stimulus card they return ur money or apply it to my othdebt card I will not be going back!