Wingate by Wyndham Great Falls

While travelling thru Great Falls we needed a room for the night as staying at the camp ground was not practical due to weather.
John on the front desk was terrific. Rate was fair and the value was there. Room was modern and most comfortable. The breakfast service was excellent and the staff again were friendly. Set the tone for a ‘Good-Morning’. Excellent location, even for a guy towing a trailer.
This hotel will be our Go-To whenever travelling thru the Great Falls area. With or without the caboose.
Thank-you to John and his colleagues.

Room was very, very clean and neat! Plenty of towels and room accessories, shampoo, conditioner etc. Check in was fast.

Rooms have been updated a little, but still feels old. People were nice. Air worked really well. Beds were comfortable. A little noisy because of gap under and around the door. We just turned our fan on really high. Breakfast had regular choices, nothing special. Food nearby. Would stay again because if the low price.

Blood on the sheets.
No privacy.
Over an inch gap under the doors.
Socks from previous occupants left on floor.
General manager and staff who are okay with these conditions.

Read to get all information.

Outside perception of the property was okay when we pulled up. We had no idea the night we were about to have.

When we walked into the front door, that all changed. The man who greeted us at the desk spit out a script without making eye contact or engaging in our questions. When we asked questions after checking in, it was clear we were an inconvenience. We booked two hotel rooms and we had to stop him from turning his back on us to get the second room key.

The hallways were dark and gave off an uneasy feeling.

Once in our room, I kept noticing what I thought was just the light from the hallway under our door, but that seemed really weird. After inspection of the door, I noticed that there was a massive gap under your door. I no longer felt safe. Anyone could lay down in the hallway and watch us in our room. A phone could easily fit under the doors to record what was happening in our room. This was extremely alarming.

I went down to the second room we had on our reservation. That door still had a large gap, and the door had a gap on the edge with the latch.

I brought these concerns to the attention of the front desk attendant. His words to us were “that’s the way it is. ” I was extremely alarmed by the response because I explained how unsafe we felt.

The tubs have anti slip grip on them which would be great, except they were brown from dirt.

We returned to our room to find blood in the sheets. Thankfully there was a second bed, so I moved over to that one since I knew what the response from the front desk would be.

In the morning, when we were loading the car, I informed the new front desk attendant about the blood on the sheets. She questioned it when I told her. I informed her I was positive it wasn’t from us. She wrote down notes while we were talking, but yet brushed it off.

Seems these type of complaints are quite normal.

When I went to the other room we had reserved to help load their luggage, they informed me that they found socks on the floor. Sure enough, there were socks from a previous tenant. They were not hard to see.

Clearly, house keeping is lacking.

Customer service is not a priority.

I was told the manager would be informed. I waited a few days before calling to see if they would do the right thing.

Here we are two weeks later and I have put in more phone calls to the manager and was assured I would get a call back by 9/5/23. We have heard nothing.

Please, protect your family and keep them away from the unsanitary amenities and rooms with lack of privacy.

Hotel is obviously suffering from a lack of maintenance & upkeep. Musty odors in the stairwell and hallway. Staff seems totally ambivalent to needed repairs. Breakfast was decent but have to wait so long for staff to replenish items that are empty. Hotel is either understaffed and/or staff is poorly trained. Decent WiFi and decent beds. Hotel could be much better, especially for the $185 I paid for the night.

This is one of the worst chain hotels I've ever stayed at. The bathroom was dirty and there was a used, wet towel in there when we arrived. We had to have the cleaner come in and clean the bathroom. The toilet seat was so loose it almost came off. Plus the room and hallway smelled of smoke. They definitely need new management.

The owner of this establishment is so nice and polite and is willing to do what he can to accommodate you and wants to make sure that your stay is enjoyable.

Made reservations for one night with two queen beds and was charged for two nights and a room with one bed

Stay here, folks! Robert, at the front desk, went above and beyond for our group, who came in on Motorcycles. Robert was friendly, knowledgeable, very helpful and gave us great rates much cheaper than the nearby hotels! Price couldn't be beat! This gentleman invested his time to make our stay affordable and enjoyable! He is a definite asset to this hotel and their team of staff!
Keep up the awesome customer service Robert! It is greatly appreciated.
He recommended a great Mexican food restaurant just down the block (Mi Rancho). Amazing food with massive portions!
This hotel has fabulous, beautiful & CLEAN, comfy rooms. We stayed on the 3rd floor. We enjoyed the pool and the hot breakfast!
We will definitely be back! Eat at Mi Rancho when you stay here! You'll be glad you did!

The lady who worked the front desk was rude, abrubt, and unwelcoming. The hotel is gross. The pool is gross. We had to have someone come clean our bathroom, and give us towels when we checked in. Only after the front desk lady made sure to make it clear it was a pain in her butt. (She didn't move, had some young guy do it)

Absolutely dreadful experience. Manager was completely rude when challenged why they could not provide services there website said they offered and would not refund room when we were forced to leave as they could not accommodate the size of our family

This hotel has gone downhill since we last started here a few years ago. The bedding and towels had stains on them. They ran out of ice buckets so they just gave us a garbage bag to get ice. They don't have towels at the pool anymore, you have to go to the front desk to get towels because apparently people are stealing them all the time. The air conditioner vent cover wouldn't stay shut. The shower caulking was dirty or had mold growth. We do not plan to start here ever again.

I worked here and avoid this place at all costs! The health department should shut down this kitchen immediately. It is not clean, and if there are leftovers in the morning, they just throw the sausages and eggs in bags, then reheat them the following morning. They pay their staff very low and expect them to work twenty plus days in a row. There's been bed bugs found in the beds, and they just spray them with bed bug spray and rent it to the next person that walks in the door. The cameras don't do much because if anybody's vehicle gets broken into, it doesn't show anything, so nothing can be proved. And when they're really busy, they don't change the bed sheets. They just remake them and call it good. When they run out of shampoo, they also just go buy shampoo from the dollar store and refill the bottles. It is an absolutely disgusting place ran by very very disgusting people. If you decide to stay, stay at your own risk because I would not let my dog stay there.

Some new remodeling. Just off 10th. Breakfast was middle of the road with coffee that was undrinkable. Beds were pretty comfortable, main area was clean and well maintained, but window coverings had been replaced and didn't cover window well. Bathroom had new lighted mirror that was nice, but wall behind still had all the holes from the previous mirror. Same with the curtain rod. Tub was a little stained and wallpaper in bathroom had some pink fluid splashed on it.

I’m a diamond Wyndham rewards member, and when I made the reservation, I specifically requested a first floor room due to mobility issues which she refused to honor and I was placed on the second floor. She charged my card before I even arrived, and I was unable to then use the card that I had wanted to use. It took her 10 minutes to make a room key. I have been a loyal Wyndham member for well over a decade, and I have never had such poor service.